Professional Documents
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Netiquette stands for Internet Etiquette, and refers to the set of practices created over the
years to make the Internet experience pleasant for everyone. Like other forms of etiquette,
netiquette is primarily concerned with matters of courtesy in communications. The following
sections provide more information.
• Netiquette Basics
New users on the Internet are sometimes called "newbies". Everybody was a
newbie once. It is considered to be very good netiquette to share your
knowledge and help others who ask questions by email, in news groups, on
mailing lists, and in chat rooms, thereby passing on some of the knowledge
you have gained. Help the newbies as you wish you were helped.
People on the Internet often get far more email than they can deal with. As a
common courtesy to do your part to minimize this email, you should always
check the Frequently Asked Questions files, search the Internet, and search
the newsgroups for the answer to a question before sending email to a human
being. If it turns out that the question was easily obtainable in an obvious
place, you may annoy the other person and embarrass yourself.
o Remember emotion
You can use smileys sparingly to signal emotions like smiles, winks, sadness,
surprise, etc.
Remember that subtle emotions and meanings do not transmit very well over email.
Satire and humour is particularly hard to transmit, and sometimes comes across as
rude and contemptuous. Particularly avoid sarcasm, which rarely communicates well.
Similarly, don't over-react to email or postings you receive. What looks to you like an
insulting or mean message may only be an absent minded and poor choice of
phrasing, and not meant the way you perceived it.
Many people send email from their work email accounts because that is the only
email account they have. Never assume that a person is speaking for the
organization that they work for.
To ensure that people can make this distinction, some folks put a sentence in the
signature of their email at work that says something like the following:
• Netiquette Of Sending:
o Be brief
• Be brief. It takes considerable time and effort to read long messages. If you get a lot
of email, and a lot of them are long, then it is likely that you won't be able to read
them all. You can do your part to reduce this workload by using brevity to maximize
clarity.
• This rule is less absolute on mailing lists, and much less so again for newsgroup
postings, since the obligation to read these messages is correspondingly less. If you
have a good five page essay, you should feel free to post it to a newsgroup. Potential
readers will open your message voluntarily by clicking on your subject line, and if
they don't like the first sentence of your message they are completely free to close it
and proceed to another.
Use white space to enhance readability. Put a blank line at the beginning of messages, so
that when they are read by someone the message will have some blank space between it
and the header. You can send an email to yourself, or post a message to a test newsgroup,
to see the effect.
http://www.livinginternet.com/i/iw_packet.htm
o Stay on-topic
Never post off-topic messages, not related to the subject of the mailing list or newsgroup.
This takes judgment, and you should ask yourself a basic question: is this posting likely to
be of interest to this newsgroup or mailing list, or is there another forum that is more
appropriate? You might get a better response by searching for a newsgroup or mailing list
more directly applicable to your message.
Trolling is the act of posting a message highly off-topic or otherwise calculated to arouse
controversy and hopefully cause a flame war. The best response to a troll's posting is no
response, to recognize the purpose and ignore the bait. Additional resources on troll control
are found below:
FAQ - Alt.Troll
There are many places on the Internet that accept and welcome commercial messages.
Therefore, you should never:
o Avoid flaming
•
There is a problem with this brave new world in that a lot of people
don't appreciate there's another human being at the other keyboard.
Flaming is a real problem -- especially in comp.misc. This is all a
new facet of the technology as well. People rarely trade insults in
real life like they do on Internet. There's a tendency to stereotype
your opponent into categories. I think this is because you're not
around to witness the results.
- Scott Hatton, "The Net and Netizens: The Impact the Net has on
People's Lives", Fall/Winter 1994/1995.
• Netiquette Of Replying
• Reply to sender. When someone asks a question or posts an offer for information or
services to a mailing list or newsgroup, then you should send them an email directly
instead of posting a reply to the whole list or newsgroup which takes up a lot of
bandwidth for people that aren't interested in the topic.
Replying to the sender is also a good idea because the original sender may not see
your reply if they don't carefully review the list or newsgroup for replies, which
happens more often than you might think.
• Minimize forwarding. If you receive an email to several people and need to reply, you
should pare down the addressee list to those that need to know or may be interested
in the what you have to say, to do your part to reduce the overall volume of email.
However, copy more people rather than less when in doubt, in case people need to
know the information for reasons you aren't aware of.
• Forward when necessary. Make sure you don't forward an email to someone who was
copied on the original email, a mistake which is easy to make if you don't first check
the whole list of of To: and CC: addressees.
Aihuxp.134
net.unix
utzoo!decvax!harpo!eagle!mhtsa!ihnss!ihuxp!grg
Fri May 7 22:13:32 1982
Distributed UNIX?
Greg Guthrie
Bell Labs
Naperville, Ill (312)979-7303
• If you post a question to a list or newsgroup, and you get several answers sent
directly to you, and they would likely be of interest to the list or group, then write a
brief message summarizing all of the responses and post it for the benefit of others.
• Netiquette Of Confidentiality
o Remember archiving
Remember that many mailing lists, newsgroups, and even some chat groups
and email systems archive information. If you aren't prepared to have your
words archived and recalled at a later time, then don't send the message.
This is especially important to remember if your message contains
information about third parties.
o Respect copyright
It is easy to copy something from the Internet and put it in an email or on a web
page and give the impression by mistake that it is your work. Always clearly identify
the author of work that is not your own.
Similarly, if you are forwarding or posting someone else's work, don't alter or edit
their words -- even to change what you may think of as mistakes. There may be a
reason or importance to a missing comma or misspelling, and you don't want to be
responsible for passing on false information. A small change can have a large effect
later that you may not realize at the time.