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BHARTI AIRTEL
DIGITAL TV
OF
IMPACT OF CELEBRITY ENDORSEMENT
ON
BUYING BEHAVIOUR
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ACKNOWLEDGEMENT
Table of contents
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4 WHAT IS CELEBRITY ENDORSEMENT 5
5 DATA SOURCES 7
6 RESEARCH DESIGN 7
7 RESEARCH METHODOLOGY 8
8 MODE OF INTERVIEW AND TARGET GROUP 9
9 FACTORS AFFETIVE RESEARCH DESIGN 10
10 DATA ANALYSIS AND INTERPRETATION 31/10/30
11 FINDINGS FROM THE RESEARCH 31
12 RECOMMENDATIONS 33
13 APPENDIX 35
14 QUESIONNAIRE AND SHOW CARD 3640
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Background of Bharti Airtel
Bharti Airtel has entered and joined the Direct-To-Home Satellite TV Services
list and has launched the service in 62 cities in India. In their first phase with
21000 Airtel retail and relationship centers, The Airtel Digital TV was launched
with 175 channels and pricing packages starting 2499Rs for a 6 months
subscription with the channel price bands ranging from 99Rs to 424Rs a month.
Airtel digital launched on 8 October, 2008 with a 360 degree mega campaign 'Come
Home to the Magic'
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Since then it has launched 2 other campaigns: ‘Stars come home (March 2009) and
‘DTH Picture Clarity (August 2009) has increased its channel base to 183+
channels. Airtel digital TV is now amongst the fastest growing DTH brands in the
country and is available across 5000+ towns in India. It has also been ranked as the
best DTH service by “Living Digital” magazine. Celebrities that endorse its DTH
products are Saif Ali khan, Kareena kapoor, A R Rehmaan, Gautam gambhir, Zaheer
khan and many more.
RESEARCH OBJECTIVE
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To study the influence of celebrity endorsement
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First we to understand what exactly celebrity endorsement means?
“Any individual who enjoys public recognition and who uses this recognition on
behalf of a consumer good by appearing with it in an advertisement, is useful
because when celebrities are depicted in advertisements, they bring their own
culturally related meanings, thereto, Irrespective of the required promotional
role."
“Any brand can get a celebrity. That is easy. But getting a celebrity
consistent with the right brand, to the right degree, at the right time, for
the right purpose and in the right way... that is not easy.”
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RESEARCH DESIGN
PRIMARY DATA
We have collected data from malls of West Delhi, markets like Sarojni nagar,
South EX-I of South Delhi and offices of Central Delhi. We collected good amount
of primary data from these locations. Analysis of this data is given later in this
report.
This research has been conducted with 100 respondents to provide us the
information regarding the perception of the consumers about the celebrity
endorsement and percentage of people who like them or want them as the endorser
of the DTH products and services. From this design we also found the various
other solutions like to make specific predictions, best celebrity endorser, who they
like more etc which analyzed later in this report.
We need to collect data from sample population elements only one time. Since this
information will be evaluated once so we have chosen Cross sectional design.
We have used the unbiased structured questionnaire and asked the question in a
series to avoid any mispresentation. As we have used the following:
MODE OF INTERVIEW
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We have taken the Mall intercept interviews of the respondent within the malls in
the form of structured questionnaire. We have used this method because we have
chosen a technique of quantitative research and for completing the survey within a
budget and on time; face to face interviews are more suitable for our finding.
TARGET GROUP
We have selected a mix of people. As we have targeted both males and female of
different age groups shown below. This has taken care of the situation that how
much variation took place in the impact of celebrities on different age group of
people.
Sample size 100 with the mix of both males and females of the following age
groups.
SAMPLING TECHNIQUE
SURVEY AREA
We have done the survey and taken the interview of the respondents in 3 zones of
Delhi.
DELHI WEST ZONE SOUTH ZONE CENTRAL ZONE TOTAL
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NO.OF 35 29 36 100
RESPONDENT
We have selected these zones for our research because of the availability mall and
huge markets helped us to easily collect the required data for our research goal.
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FACTORS AFFECTING RESEARCH DESIGN
1. Due to the time & resource constraints sampling was non-probablity in nature
2. The sample is restricted to 100 people, which affects the scope of study.
4. Owing to their pre-occupation some customers might not be able to answer the
complete questionnaire.
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DATA ANALYSIS AND INTERPRETATION
1. SAMPLE COMPOSITION
The above pie chart shows that sample population has been selected near
about in equal proportion; this will help us in knowing preferences of the people of
three zones.
Age
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About 50 % of respondents belong to young group of age 18-35 and the
rest to 36-55 years group.
Gender
Gender %
1) Male 56
2) Female 44
Range
Less than 10000 10%
10000-25000 39%
25001-40000 30%
40001-55000 14%
55001 or above 7%
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2. Awareness about direct to home services among the respondents
Awareness
%
1) Yes , they are aware 93
2) No, they are not aware 7
For this question, our sample size is 108, 8 people who were not aware of DTH
services, were terminated at this step, hence we have not included those 8 people
for further analysis.
100 respondents, who were aware about DTH services, will form the part of our
analysis.
As 93% of respondents are aware about the awareness of the products, that
means a large section of our population is aware about the DTH services offered in
the market.
57% respondents are currently using DTH services of various companies. We may
say that a large section of population is switching from age old cable network to
DTH services.
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Usage of DTH services of different companies
Name %
1) BIG TV 16
2) TATA SKY 18
3)SUN DIRECT 8
4)AIRTEL DIGITAL 24
5)VIDEOCON 3
6)DD DIRECT 11
7)DISH TV 20
TOTAL 100
Out of the all DTH service providers, Airtel digital, Dish TV, Tata Sky and Big TV
are the most popular brands amongst the sample studied.
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TV Advertisements is the has created the most awareness amongst DTH users in
the sample
The factors affecting the buyers intentions the most are brand name, price
and the celebrity endorsing the products.
Other brands that have high awareness among the respondents are BIG TV, TATA
SKY, And AIRTEL DIGITAL TV.
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Do people purchase those things that are being endorsed by their favorite
celebrities?
Although people do not always follow their favorite celebrities but on some
occasion they do tend to follow them. A very small percentage of people never
purchase any thing which is being endorsed by their favorite celebrities.
A large section of the sample i.e.74% have a liking for celebrity endorsements used
for promotion of DTHservices.
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Celebrity endorsements - an effective tool for persuasion for buying DTH
services?
Which celebrity personalities are preferred for endorsing DTH services by the
people?
Bollywood actors are the most liked and preferred by the sample for endorsing
DTH services.
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Relating the different endorsers of DTH services with the brand they endorse
People were asked to identify the company name when they were given the names
of different celebrities who are endorsing DTH services currently...ike Aamir khan
for Tata sky, Saif Ali khan for Airtel digital TV
This helped in estimating whether people can relate the DTH product to the
celebrity or not and howcelebrity endorsement helps in brand awareness of DTH
services.
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Most of the respondents like Airtel strategy of using many celebrity endorsers for
promoting its DTH service, and very few people dislike this strategy.
Saif Ali khan and Kareena kapoor are the most liked Airtel Digital TV endorsers.
AR Rehmaan is also liked by 39% of the sample. Among the cricketers, Gautam
gambhir is liked by 26% of respondents.
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Celebrities making the claims in AIRTEL DTH DIGITAL TV advertisements are
believable...?
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CONCLUSIONS DRAWN FROM THE RESEARCH
• A very large part of sample is aware about the services of Direct to home
services.
1. Other brands that have high awareness among the respondents are BIG
TV, TATA SKY, and AIRTEL DIGITAL TV.
• Out of the all DTH service providers, Airtel digital, Dish TV, Tata Sky and
Big TV are the most popular brands.
• Factors that affect the buyer’s intentions are brand name, price and the
celebrity endorsing the products.
2. Bollywood actors are the most liked and preferred celebrities for
endorsing DTH services.
• 80% of the respondents identified the company name from the celebrities
name endorsing it
1. Saif Ali khan and Kareena kapoor are the most liked Airtel Digital TV
endorsers.
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Recommendations
• There is still a large market still unoccupied that can be captured by Airtel
Digital TV
• Celebrity endorsement along with brand name and price of DTH service are
3 factors that affect the purchase decision
• People like Airtel's strategy of using many celebrities ,so they can continue
to have many endorsers for their Digital TV.
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Appendix
Questionnaire
Dear sir/madam,
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NAME OF RESPONDENT:
36 – 45 (4) 46 – 55 (5)
above 55 (6)
Do you or any of your family members’ works in any of the below mentioned
organization: (if yes write 1 otherwise write 2)
Q .1 HAVE YOU HEARD OF DIRECT TO HOME SERVICE? (If yes write 1, for no write
2)
YES NO
Q .2 ARE YOU USING ANY DIRECT TO HOME SERVICE? (If yes write 1, for no write
2)
Q.3 THROUGH WHICH FACTOR DID YOU BECOME AWARE ABOUT THIS PARTICULAR
BRAND? (TICK YOUR PREFERENCE)
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Q.4 WHICH FACTORS LEAD YOU TO BUY THAT COMPANY’S DTH SERVICE? Give ranks
to below mentioned options from 1 – 5, start as 1 for most leading factor.
Q.5.NAME SOME COMPANIES WHICH YOU ARE AWARE OF, THAT PROVIDES DTH SERVICE?
____________________________________________
Q.6.ARE YOU AWARE OF ANY OTHER DTH COMPANY , AFTER REFERING TO THIS SHOW CARD?(SHOW CARD)
----------------------------------------------------------------------------------------------
Q.7. HOW DID YOU BECOME AWARE OF THESE DIRECT TO HOME SERVICES?
Q.8. DO YOU PURCHASE THOSE THINGS THAT YOUR FAVOURITE CELEBRITY ENDORSE?
Q.9. DO YOU LIKE TO SEE ANY CELEBRITY ENDORSING DTH BRAND ON TELEVISION?
LIKES A LOT (5) LIKE (4) NEITHER LIKE NOR DISLIKE (3)
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Q.11. MALE ENDORSER IS MORE EFFECTIVE AS COMPARED TO FEMALE
ENDORSER: (RATE THIS STATEMENT)
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Q.16.CLAIMS MADE BY CELEBRITIES IN AIRTEL DTH DIGITAL TV
ADVERTISEMENT ARE BELEIVABLE
________________________________________________________________________
Date __________________
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DTH COMPANIES AND
LOGOS
BIG TV
TATA SKY
SUN DIRECT
AIRTEL DTH
VIDEOCON
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D.D. DIRECT
DISH TV
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