Professional Documents
Culture Documents
NEWSLETTER. This is brief of all the major news and headlines from November, you may have been viewing on
the blog The sections also presents a fact based analysis based on what is being reported in the news ( If what is
reported in the news is a fact!!). I am looking for feedback on the newsletter to make it more informative and
useful and please pass this on! I do want to give credit to the original news sources who have been reporting on
the wonderful world of outsourcing and offshoring. Email me at offshoreindianews@gmail.com if you need any
more info.
TABLE OF CONTENT
3. Limited M&A activity this period. Small deal activity in October. There is a
lot of buzz and press about companies talking about dollars they have available
for M&A’s. The deal sizes still seem small and Indian firms are going to
potentially take a cautious approach in acquiring and integrating large
companies.
5. Dollar – Rupee differential leading firms to reduce bench strength and look
at ways to improve utilization. A number of smaller firms have had issues with
margin compressions because of the rise of rupee, specially the ones with major
anchored clients in the US. The financial turmoil in the US is going to continue
to pose a challenge to Indian vendors, specially given that a major chunk of
revenues for Indian vendors is from BFSI (Banking , Financial Services and
Insurance firms). There is a lot of market talk about finding ways to manage the
risk of dollar-rupee including penetrating the domestic markets, European
markets, lower raises, reduced bench strength etc.. The firms – small and large
will have to work hard to make it work for them going forward.
2. MARKET TRIVIA
Q: Where will your $1000 or $ 1million be November 16th, 2007 if you have
decided to invest that money Jan 2nd, 2007 in the who’s who of IT/ITES
sector in US and India ? The short answer is - Not close to your original
investment and in most of the cases below your original investment. This graph
shows you some more details and includes the dollar-rupee-euro exchange
rate change.
A US investor invests 1000 dollar, and Indian Investor invests Rs 1000 and a Euro investor invested 1000 Euro
in each of these stocks on Jan 2nd, 2007 (US and India Stock Exchange assuming exchange rate a/ Jan 2nd, 2007). This graph shows the
value of that investment on November 16th, 2007 if they take the money out in the local currency (assuming exchange rate a/o November
16th, 2007).Overall the IT/ITES stocks have underperformed the markets. Interesting EXL, Accenture,IBM are the only one with positive
returns)
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5. COFFEE TALK
Wooing Customers With Call Centers
Interview with Ramesh VP operations 24/7
Businesses Beware: The World Is Not Flat - Q&A with Pankaj Ghemawat , Professor of
Business Admin - Harvard Business School
Syntel CEO targets $3bn in revenue
TCS's growth strategy for Continental Europe
YouTube interview with Phaneesh Murthy - CEO iGate
In India I am only interesting in tie-ups, no Buys
Safir Adeni: Transformed Sitel from a BPO to KPO
8. PEOPLE MOVEMENT
Capgemini Names Vincent Shepherd as Chief People Officer for North America
U.S. Market Development Group Hires Ms. Sonali Dave As Business Development
Associate
Infosys readies for management rejig
Dev Ganesan Joins the Executive Management Team of Aptara
The Outsourcing Institute announces Garry Almond as Chief Technology Officer
CEO of Aviva's Pune's offshoring unit quits
9. VIEWS
The Google Brain
The real issue with offshoring is are we cutting off our feeder stock for IT management ?
IT Opportunities leads to lesser number of Indian Civil Services aspirant
'India reshaping global IT, but remains small player'
Make global M&A successful the Daksh way!
BPO vs MBA: The tussle between fast bucks and a secure future
India: Huge opportunity amid the squalor
Chidambaram asks Norwegian IT cos to outsource work to India
Outraged over outsourcing - Article by A J Narashiman
New Industry May Threaten Philippine Call Centers
My Indian visa outsourcing nightmare
Markets likely to continue wobble
Changing trends and landscape in BPOs
Blind Men & The Elephant - Book on Demystifying the Global IT Industry
Sending work to India -- the pros and cons
Will Jobs Move Back to Silicon Valley from India? Don't Hold Your Breath...
Third wave of outsourcing coming
BPO; Market Flexibility and Information Management Systems deciding criteria
Book-keeping contracts to remain strong for BPOs: Study
With Outsourcing, Squeaky Wheels Get No Grease
TPI Index Reveals Fewer Outsourcing Contracts Awarded in Third Quarter
OFFSHORE OUTSOURCING: A LOOK AT THE SECURITY RISKS
The Price of success in ITO/BPO industry growth in India
Offshoring - culture lessons are crucial
Continue reforms to touch 10% GDP growth: Lehman tells India
BPOs to Require 200 million sq. ft. Office Space by 2008: Rocsearch Report
IT results - can the growth be sustained ?
Procurement Outsourcing next big wave
Indian pharma companies going up the value chain
Went for Cost, Stayed for Quality?: Moving the Back Office to India - Blast from the Past
E-learning has come of age
Inside out: Indian BPOs ring in strategy to counter rupee rise
The New Expatriate
Triple threat for Indian Tech firms
Eight signs you are not ready for outsourcing
Dropping dollar could mean shoddier offshore services
Indian Govt ready with IT investment regions policy
Threat to offshore IT services TCO
Manhattan working at Mumbai Price
Global IT spend to top $3tn in 2007
CEO speak: Globalisation is glamorous but risky
BPO no longer career of choice for Indian youth
Dealing with Hypergrowth - Wharton Article
Indian vendors looking to ramp up their consulting business
The Rupee's Rise, the Dollar's Demise and You: Managing Currency Risk in Offshore
Outsourcing
Bigger is not always better: Banks overlook small nimble suppliers
Attrition may spoil KPO sector; over $2 bn revenue at stake
How to negotiate Global Services Agreement - new whitepaper by NeoIT
10. NEWS
Fortune Magazine's annual conclave starts for first time in India
Staffing firms face IT's attrition heat
BPOs lose sleep over Re appreciation
Rising Rupee claims first BPO victim
IT training majors eye new sectors
Teleperformance leading global center planning expansion in India
Midsize-Business Outsourcing Growth Stalls
Can Indian offshoring companies help unveil where GOOGLE is heading
Taking IT to non-English speaking population in India
Mid-sized Indian Outsourcing Firms Stick To The Middle
India Call Center jobs go begging
UK CIO's have a mature attitude to outsourcing
Domestic Healthcare outsourcing is 'in' in India
Panel formed to look into data security standards
Bank regulations boost outsourcing
Lawyers look to India for answers
Capgemini offers new service offering to their BPO portfolio
Citi asks Genpact to match Firstsource bid
Wipro, Infy, TCS come together to boost education
Aptech ties up with US developer of IT certification exams
Calls to Brit cops could soon be answered by Indian call centres
Clinical staffing a 'tremendous problem'
Tempus: LogicaCMG's new broom will be watched closely from India
Accenture, Wipro eye Dell’s non-US BPO business
PREVIEW-India IT firms Q2 net seen higher, but rupee a worry
MeritTrac Services announces launch of national employability test
Indian IT companies running to increase presence in Europe
Mid-tier IT cos feeling the heat of rising Re
Tech Mahindra to focus on R&D, create new solutions
Indian Government to issues health guidelines for BPO workers
Falling dollar pushing up costs of outsourcing to India