Professional Documents
Culture Documents
Broadband in India:
Wireless in India:
As the industrial requirements are increasing day by day there goals are
also aiming the sky, so to fulfil their goals and objectives they require
reliable communication between their departments. So future of wireless
technology is bright because this is the new and the reliable technology.
In future the wireless devices will require less power, so it will finally
reduce the implementation and maintenance cost.
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In future the reliability and the performance of the wireless devices will
increase due to regular improvement in the technology.
As it becomes more popular and advance it will come with more data rate
support and low maintenance and implementation cost.
Challenges:
Technology
1. Interference
2. Security
3. Power
Collaboration
1. R&D Funding
2. Integration of Components
Culture
1. Workforce/Corporate attitude
2. Societal attitude
Regulations
1. Interoperability
2. Spectrum Policy
Cost
1. Value proposition
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internet with a more prolonged and reliable connection and they can use the
technology efficiently to maintain stability in the growth of their organization.
To know the internet connectivity and its status in the small and
medium enterprises basically in schools, colleges, small plants and
factories, hotels etc. Also it is very important to know about the service
quality provided by their current ISP.
To analyse the data collected from the customers and relate them with
the parameters of Sify and make a suitable decision according to their
requirement.
Methodology:
Research Procedure:
First the company gave me a brief overview of itself and explained
about the SME project with a presentation which I would do during my
summers.
To begin with the project, first I did the secondary research from the
internet to know about the SMEs present in those areas.
Then I divided the whole area of survey into small subzones so that I
can cover each one of them. I also prepared a weekly schedule so that a
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certain zone could be covered by the allotted time mentioned in the
schedule.
Then I made a certain sample size where I should target as sample size
is an important parameter based on which the final decision is taken
whether the data taken are related with each other or not.
Then I directly met with the customers and did a research on the internet
connectivity and its status. This research helped me to know about the
quality of service provided by their respective ISPs.
There are many methods of data collection in a survey. These are basically
divided in two main types of methods. These are: -
1. Primary data collection.
2. Secondary data Collection.
It is the method of data collection in which the marketers collect the data
very first time or we can say that the collected data is fresh or first-hand data.
We can collect primary data by: -
Directly by the customer.
By observation method.
By telephonic Interview method.
By e-mailing the queries & etc.
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any government offices etc. These types of data collection methods are basically
used when the sample size is very large.
In this particular survey I have used the primary data collection method to
collect the data. In this particular method I directly went to meet to the
customers and collected data.
Instruments Used:
Survey questionnaire
The Sify information brochure
Direct approach to customers instead of using any secondary mediums
like telephones or internet.
Apart from the questionnaire, another important tool I used was Sify
Information Brochure. It involves all the benefits of Sify and its wireless
connection that was sufficient for a customer to get a brief idea.
The technique I used to analyse the data is the Chi-square test. In Chi-
square test, I assumed a hypothesis based upon which I was able to make a
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suitable decision whether the data taken are related or not. The purpose of using
the Chi-square was the sample size of 70 which is greater than 30.
Apart from that I have also used the software tool like Microsoft Excel
which was very useful for arranging the data in tabular form. It made my work
so simple that I hardly used any other instruments which I was using during
primary data collection.
Literature review
The Background
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Sify began its commercial operations in April‟98. It was registered as
Sify Limited and now it is Sify Technologies Limited. Now Sify has a license of
Category A of service provider. That is Sify is operating in whole India.
Purpose
Vision
Being the leader in terms of market share, quality, revenue, growth and
gross margins.
Everything that Sify has done or achieved since its beginning, commercial
operations in April 1998 stems from its Purpose and Vision. A key aspect is
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Sify being an enabler and catalyst of the Internet for positive change in India- a
responsibility that we continue to carry.
Sify began by developing India's first TCP/IP network and offering multiple
services on a common backbone infrastructure for an integrated Internet,
networking and e-Commerce business model. This was the first such business
model in the world, and appropriate for catalyzing the growth of the Internet
and networking in an infrastructure starved market. It also enabled a virtuous
cycle, where each business supported the other, while catalyzing the market to
growth.
Sify is a leader in every line of business and has won national and
international recognition for both market leadership and the quality of its
services. We are unmatched in Internet and network services expertise and
technology, with the best tools, software and processes in the business.
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Sify’s Internet Backbone in India
This is the backbone network of Sify through which Sify is operating in India.
The whole backbone network of Sify is based on ring topology.
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Product Line of Sify
Sify is basically a service provider. So the main products of Sify are the services
which it provides to its customers. Sify is mainly providing three types of
services. These services are: -
Corporate Services
Consumer Services
International Services
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Sify Application Services An array of customizable Intranet and extranet web
applications, ranging from websites to workflow
automation and eBusiness applications.
Sify Security Services SifyGuardian provides a comprehensive suite of
Enterprise Assurance, Implementation &
Procurement and Managed Security Services.
SafeScrypt - Data Data Security solutions including encryption
Security Service technologies, strong authentication, data protection
and privacy, Digital Rights management and PKI are
offered by SafeScrypt, a SIFY subsidiary
Sify Infrastructure Sify‟s world class service operation centers deliver
Management Services 24/7/365 availability and scalability to your business
without your having to make high levels of
investment.
Forum ForumTM from SIFY is a revolutionary solution
addressing the need to establish seamless
connectivity with supply chain partners.
Search Engine Sify provides a complete range of search engine
Optimization marketing solutions in India and worldwide,
specialized in search engine optimization, ethical on-
page and off-page SEO strategies, niche keyword
phrase research, manual search engine submission,
natural link development, website ranking in major
search engines like Google, Yahoo! and MSN etc.
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Sify Sify.com is a popular consumer portal with
comprehensive information, facilities and services
and information.
Sify imeet Video conferencing facility at the Sify iway. Why
just talk when you can now meet face to face.
Sify WiZone Sify wizone offers blazing internet speeds at upto 11
mbps local connectivity and upto 384 kbps to the
internet.
Sify gamedrome Sify has built on its growing online games business
by not only providing contents at its iWay chain & its
200 exclusive gamedromes.
Today, clients use Sify's services to better align their IT operations &
processes to meet business objectives. By outsourcing day-to-day infrastructure
management to Sify, clients are able to unlock their in-house resource potential
for strategic work. They save up to 50% of current operational costs while
retaining complete control.
Sify leverages its deep expertise and proven transition & delivery
methodologies to provide proficient support. Our robust global service
infrastructure helps in supporting clients from offshore command centers, on a
24X7X365basis.
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Data center management
Network management
Security management
Help protect your information and systems, by
ensuring availability, integrity, authentication,
confidentiality, and non-repudiation.
Marketing Strategies
Sify is an internet service provider and there are many players in the
market which are also providing Internet services so it is very important to
make marketing policies and strategies which are in favour of the organisation.
For this purpose Sify has its own marketing department with a dedicated team
which makes all the strategies. Since Sify is providing services to both
corporate and home users, so there are different strategies to reach these
customers.
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To reach these customers, the marketing executives of Sify regularly visit
them and provide them information about its services at a reasonable cost.
For Consumer Services the main target of Sify is the Cable TV Operators
(CTOs). In today‟s environment almost every home has a cable TV connection
and CTOs are the people who have their own image and reputation in their own
area. So with the help of these CTOs Sify is reaching to its home users.
After creating its own image in the market Sify is also providing direct
connectivity to the home users by the mean of wireless connectivity.
Along with its own capabilities Sify has also have some partners in the field
of technologies so that Sify can acquire more growth in its market share.
Partners are: -
With the help of partners Sify is regularly improving in technology and its
growth in terms of customers and market growth.
Competitors:
These are the competitors of Sify: -
BSNL
MTNL
VSNL
Bharti Airtel
Others (Spectranet, Reliance, Tata Indicom etc.)
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Comparison of Sify with its competitors in terms of market share
Major Problems
During my training period at Sify I had recognize some problems with Sify.
Some of
these problems are: -
Sify is operating its consumer services with the help of CTOs, These
CTOs have their own image in their respective area. Some of CTOs are
not behaving good with the customers so ultimately CTOs are creating
bad image of Sify.
Connectivity related problems due to cables are occurring very frequently,
it gives chance to a customer to create an image which is not in favour of
Sify.
Less man power is also a major problem to resolve different issues
regarding customers and CTOs.
Some customers are also not educated about the internet, antivirus and
other technical aspects, so if problem occur because of them, they finally
blame to the connectivity.
Achievements
During the time of its starting Sify has awarded by many awards. These are: -
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Share market Position
Sify is the only ISP which is listed in NASDAQ. Sify is listed in NASDAQ
since from 2003. The table of major share holders of Sify is: -
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Top Mutual Fund Holders
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Sify has a very good national and international image in the mind of
corporate world and the direct consumers. Here are some comments on Sify by
the corporate world: -
"Sify was chosen because they are the one of the leaders in
implementing Last Mile wireless solutions with a fail-safe
infrastructure and an extensive presence in the country".
Mr.Jitendra Sarode
IT Infrastructure Head
Pantaloon
"We Chose Sify to conduct our Security Consulting Audit as they are
our Internet Bandwidth service provider, and we realized they could
provide world class network security services to us. Our experience
with Sify for the security audit has been very good. I believe we made
the right decision and it has been a pleasure working with their
competent and service focused team".
Mr.A.K.Sircar
Controller - Information Technology
Organon (India) Limited
Angshuman Roychoudhury
Customer Support Manager
Taco Mobiapps
“ERP and connectivity cannot be looked at in isolation. ERP's
success largely depended on a scalable, secure and reliable
connectivity, which was provided by Sify”.
Sify has a very good international image also. It is the first Indian
broadband service provider company which is listed in NASDAQ. Sify
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completed its successful 5 years in the list of NASDAQ. Sify has good image in
international market this is because it has a foreign promoter Infinity Capital
Ventures which has approximately 32% shares of Sify Technologies Limited.
Sify has many International Clients also, and provide them various
services in the field of internet.
Future Prospects
Sify‟s main target is to provide wireless connectivity to its customers in
all over India.
Sify is now also targeting corporate to provide them the services of VPN.
Sify‟s future target is to provide a more reliable and secure network to its
customers.
Sify is going to concentrate on VOIP and IPTV technology.
Conclusion
Sify is a regularly growing organisation in the field of internet solutions.
Sify is the organisation which changes itself according to the market
requirement. Sify is lead by a great management team headed by the CEO and
MD Mr. Raju Vegesna.
Sify‟s iWay cyber cafe chain has expanded to 153 cities with the addition
of 58 new cities in the last one year. The company has added 836 new iWays
during the year, at an average of more than two cafes a day leading to more than
3000 outlets across the country. For those unfamiliar with India‟s consumer
situation, Cyber Cafes are a key piece of the internet penetration equation in
India, and will continue to remain so for the next decade, since PC/broadband
costs are still not at a point where India‟s vast population can afford them
easily.
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About the Project:
SIFY - Advantage
Opportunity:
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Product Deliverables:
Always ON Internet.
Shared Broadband with QoS.
Mail Applications.
VoiP for International Calls.
CuG for Inter Office.
Video conference.
Server Hosting.
Security.
Sify Advantage:
Dedicated wireless last mile via R.F. – For best possible throughput with
virtually no possibility of physical damage, cable cut and with highest
service levels.
Broadband router: To facilitate single/admin login for all users, giving a
feel of enterprise class service.
Static IP- To facilitate triple play- Voice, Video Data & better/instant
connectivity.
24x7 Help Desk Support.
Partnership with India‟s best in Class IP services Provider.
Sify Solution-Advantage:
Strengths:
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Broadband Map:
Strengths
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3. E-travelling (Trains, Airline bookings)
4. E-billing (Electricity, telephone bills)
5. Customer education on internet
6. Easy recharge of account
Dedicated Management team headed by Mr. Raju Vegesna (CEO, MD)
24x7 customer care services
Very good Investors - company relations
International internet gateways for global connectivity
An array of customizable Intranet and extranet web applications, ranging
from websites to workflow automation and e-Business applications. Easy
to deploy, cost-effective solutions that can quickly web enable your
enterprise.
Weakness
Opportunities
Threats
Competition with telecom giants like Reliance, Airtel, VSNL which are
providing data cards for internet access due to which customers have
mobility in terms of connectivity.
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Analysis with BCG Matrix:
The BCG matrix method used to determine what priorities should be given
in the product portfolio of a business unit. To ensure long-term value creation, a
company should have a portfolio of products that contains both high-growth
products in need of cash inputs and low-growth products that generate a lot of
cash. It has 2 dimensions: market share and market growth. The basic idea
behind it is that the bigger the market share a product has or the faster the
product's market grows, the better it is for the company.
The BCG has identified four following categories of SBU‟s and suggested the
appropriate strategy for each one
1) Star
2) Cash Cow
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3) Problem Child / Question mark
4) Dog
1) Star
Characteristics
Market Leaders
Fast growing
Substantial Profits
Require large finance growth
Strategies
2) Cash Cows
Characteristics
Profitable Product
Generate more cash than needed to maintain market share.
Strategies
Characteristics
Rapid growth
Poor profit Margins
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Enormous demand for cash strategies.
Strategies
4) Dogs
Characteristics
Strategies
If we see Broadband‟s market growth and Sify‟s market share over the years,
we find that Broadband internet market is a rapid growing market segment. The
Broadband has continued with its growth trajectory till the previous year and
this year as well, to record a growth of around 7.4%. This shows that Market
Growth is quite high.
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Broadband in India
8.00%
7.00%
6.00%
5.00%
4.00%
Percentage
3.00%
2.00%
1.00%
0.00%
2001 2002 2003 2004 2005 2006 2007
5.73% 14.46%
1 BSNL
43%
6% 2 MTNL
11.83% 3 Sify
4 VSNL
19% 5 Bharti
6 Others
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From the above analysis, it may be concluded that “Sify and its
products” can be placed in „Question Mark‟ segment on the BCG matrix.
It can be shown by the following diagram:
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development, new product development carries more risk than simply
attempting to increase market share.
In case of Sify, when it first launched its products and services by entering
into the world of broadband internet, there came a revolution as by that time no
one was providing such services. This became Sify‟s Market Penetration
strategy.
After establishing its corporate office at Chennai, its main aim was to
target the thickly populated Areas mainly metro cities like Bangalore, Kolkata,
Delhi, Hyderabad, Mumbai and applied the same successful formula that had
worked wonders for Sify. This became Sify‟s Market Development strategy.
E-Solutions
Internet Consulting
Solutions Architectures
Design and Development of Solutions
Hosting and Management Services
E-Commerce products
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Sify : Business 2 Customers
On this year May 2008, Sify Technologies has announced the launch
of its Roam Connect International service in India . The Roam Connect
International service, powered by leading enterprise mobility provider iPass
(NASDAQ: IPAS), will enable Sify customers to access a global high-speed,
reliable and secure wireless Broadband service when on the move. With Roam
Connect International, customers will now be able to access their data from
more than 100,000 broadband locations globally, including key business-centric
venues such as airports, hotels, conference centers and retail venues.
Till date, Sify has been developing as a leading firm in the field of
Internet over the years. As of now its services are limited to internet only. It has
not entered into any other sector. Hence the company‟s Diversification strategy
has not yet come.
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Analysis with PLC:
Product life cycle concept provides basic structure that allows a company
to see where the company is, and what lies ahead. Help a manager to conclude
where the company phase, understand the marketing implication of each phase
and responsible to re-build the most effective strategy in order to survive in
competition thus generate revenue.
All products have a life-cycle. It starts with preparations for the product's launch
1. Introduction
2. Growth
3. Maturity
4. Decline
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Stage 1: Market Introduction
Sales are low as the new idea is first introduced to the market.
Customers may not be aware of the product‟s benefits and features and
may not be aware of the product itself.
Most companies experience losses during the market introduction stage.
A lot of money is spent on promotion and product development to
build product awareness.
Promotion is aimed at innovators and early adopters.
Pricing
Low penetration pricing
High skim pricing
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New products replace the old.
Firms will often try to use extension strategies.
Companies may be able to keep some sales by appealing to their most
loyal customers.
When in the decline stage, a firm may:
Maintain: enhance the product by finding new uses or by adding new
features.
Harvest: reduce costs and continue to offer the product to a targeted
niche.
Discontinue: sell the product to another firm, or liquidate inventory.
PLC OF SIFY
Sify has managed to garner revenue of Rs 420 crore in the last four
quarters from dial-up, leased lines and other Internet services during FY
'06-07, thereby asserting a growth of 13% over last year's revenue of Rs
371 crore. This is despite showing a dip of 8% in the overall subscriber
base.
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Sify is now owned by Mr.Raju Vegesna, the enterpreneur who has made
several billion dollars with his other company Server works. Under the
leadership of Mr. Raju, his company has earned a maiden profit after 10
years of its existence. It also earned a Net profit for the year was $ 2.3
million compared to a net loss of $3.50 million for the previous fiscal.
With the above analysis, it can be said that Sify Technologies Ltd. is in
growth stage.
This research was done to find out the response of SMEs about their
willingness to the Sify wireless connection.
In most SMEs, mainly in the colleges, the number of users are more than
any other sectors. Hence they want the wireless connection that gives a speed of
minimum 2 MBPS.
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Surveys, Feedback and Data Analysis:
Surveys:
The basic task I was given by the company was to conduct a market
survey. The main purpose of the survey was to get a clear understanding of the
market and set up a plan based upon the data collected.
To start with the survey, I had to design a questionnaire that contains
the basic questions. The questions were simple, short and clearly
understandable. I directly approached to them, told them about Sify benefits and
advantages of Sify wireless broadband connection. And also I came to know
about their current service provider and their service. Then I got my
questionnaires filled and gathered my relevant information. The questionnaire
format which I had used for my survey was given in the Annexure.
Feedback:
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internet, need to have a backup for their users, so that the service is
sufficient and the best.
Conclusion:
“Wireless in SMEs” is a project which definitely shows the accessibility and
requirement of wireless internet in the remote areas. The main problem the
SMEs are facing is the complex and expensive wired technology which they are
bound to use over the years until the wireless technology comes. With the
wireless technology, they can be relieved from the problems like failure of
connectivity, cable cut, security problems etc.
I have also analysed the Sify‟s current market position in relation to its
wireless broadband technology with PLC, SWOT and BCG matrix analysis.
The project also helps me to learn and experience the corporate life style.
During the project, I met different corporate people who gave me valuable tips
and advice which I should follow during my training and in the future also. So
this has been a good learning experience for me.
Finally I can conclude that Sify has come a long way in the business of
internet and is growing still further. It has brought a revolution by bringing the
wireless technology to the SMEs with a cheaper rate so that they can easily
afford it and enjoy more reliable and secure network than they have ever used.
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Bibliography
Internet
http://en.wikipedia.org/wiki/Broadband_Internet_access
www.Fcc.gov
http://en.wikipedia.org/wiki/Wireless_internet_service_provider
www.dot.gov.in
www.broadbandindia.com
www.google.com
www.sifycorp.com
www.sify.com
www.sifybroadband.com
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