respondent, please fill out this survey honestly to determine the awareness, success,

impediments and trend of MNP implementation in India.

“A study on MNP implementation in cellular industry with respect to the awareness, success
and Brand loyalty among the consumers in Bangalore.”

* Required

How long have you been using a mobile phone? *

• 0 - 3 months
• Between 3 months - 1 year
• Between 1 - 2 years
• Between 2 - 5 years
• More than 5 years

What type of connection do you possess? * Please select multiple options if applicable

• Postpaid
• Prepaid

What is the current service provider of your mobile connection? *

• Airtel
• Vodafone
• Idea
• BSNL
• Reliance
• Tata Docomo
• Aircel
• Others

How satisfied are you with your service provider? *

Neither
Very satisfied Very
Satisfied Dissatisfied
Satisfied nor Dissatisfied
dissatisfied
Level of Satisfaction
Rate your Service provider on the following parameters. *
Very
Good Average Bad Very Bad
Good
Connectivity

Customer Service

Plans

Call Rates
Value Added
Services

Have you heard of Mobile Number Portability (MNP) ? *

• Yes
• No

How did you first hear/learn about Mobile Number Portability? *

• Newspaper
• Internet
• Television
• Radio
• Magazines
• Family / Friends
• Other:

Have you thought of changing to a different service provider? *

• Yes
• No

What is/are the primary reason/s not to shift? * Please choose multiple options if applicable

• Complex Process
• Time Delay in activation
• Hidden Costs
 • Same user group Plan
• Brand Loyalty
• Laziness
• Satisfied Customer
• No added benefits
• I don't care
• Other:

What is your gender? *

• Male
• Female

What is your age? *

Which city do you use the mobile phone connection in? *

What is your current occupation? *

• Student
• Working - Service
• Working - Business
• Others

What is your average monthly expenditure on mobile phones? *

Which service provider do you want to change to ? *

• Airtel
• Vodafone
• Idea
• BSNL
• Reliance
• Aircel
• Tata Docomo
• Others
What is/are the factor/s for changing your service provider? * Please choose multiple options
if applicable

• Connectivity
• Customer Service
• Plans
• Call Rates
• Value Added Services
• Other:

Rate the Service provider you want to change to on the following parameters *
Very
Good Average Bad Very Bad
Good
Connectivity

Customer Service

Plans

Call Rates
Value Added
Services

Have you previously used this new service provider? *

• Yes
• No

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