Professional Documents
Culture Documents
A267
Language Services is responsible
for the ongoing process of
monitoring, evaluating and
improving quality of care and 3/11/11
patient safety for the patients
we serve. Our two focus areas
for improving our services are
1) determine the specific
language needs of our patient
population and 2) educate staff
how to identify Limited English
Proficiency (LEP) and Deaf/Hard
of Hearing (DHH) patients and
how to access services to meet
patient needs. We will report
to the MUHC Quality and Patient
Safety Committee twice yearly
with performance data based on
manager evaluations in clinical
areas utilizing Language
Services.
Cont. page 26
Manager evaluations will assess
whether Language Services 1)
provides timely/efficient/
accurate services and 2)
responds to concerns in an
effective and timely manner.
Based on these results,
additional expectations for
performance improvement and
reporting will be defined.
The Director of Patient Family
Centered Care will be
responsible for the
implementation of this action.