Zenith Infraprojects Ltd.

ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

1.0 Objective

The objective of this procedure is to ensure quality of works in all construction projects
under taken by the organisation. It is the primary responsibility of contractor to ensure
quality in construction and it is the collective responsibility of both construction and
quality assurance division to assure quality work, while the former will take care of field
works, both the divisions will ensure that the tests are conducted as per BIS
specifications in reputed laboratories.

1.1 Application

This procedure is applicable to all the projects entrusted to ZENITH by the client
organization for construction.

2.0 Responsibility

Responsibility and Authority for various activities of Quality control is described in

procedure part.

3.0 Terms and definitions

1) Activity – smallest identified item of work in a project process.

2) Concession – Permission to use or release a product that does not conform to
specified requirement.
3) Customer / Client – Organization or person that receives a product / service.
4) Deviation Permit – Permission to depart from the originally specified requirements
of a product prior to realization.
5) Document – Information and its supporting medium.
6) Project – Construction of Residential / Non-Residential buildings entrusted by Client
organisations to ZENITH.
7) Quality Assurance – Part of quality management focused on providing confidence
that quality requirements will be fulfilled.
8) Quality Characteristic – Inherent characteristic of a product, process or system
related to a requirement.
9) Record – Anything (Such as a document or a photograph) providing permanent
evidence of or information about past events; it also includes documents in digital
form
10) Requirement – need or expectation that is stated, generally implied or obligatory.
11) Specification – Document and stated requirements of the product.
12) Verification – Confirmation, through the provision of objective evidence, that
specified requirements have been fulfilled.

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ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

4.0 Procedures

Following abbreviations and terms are used in the table;

D = Document R = Record
PR = Procedure CL = Check list
PC = Pour card TP = Test procedure
STD = Relevant BIS TR = Test Records
CMD = Chairman and Managing Director ED = Executive Director
CE = Chief Engineer
SE = Superintending Engineer EE = Executive Engineer
DES = Designs QC = Quality control and Contracts
Govt. = Government Client = User department
TP = Third party
PRC = Project review committee consisting of
CMD, ED, FA, CE and other designated employees as determined by the CMD / ED.

4.1 General :

As all the building materials including electrical fittings etc., required for a project are
brought by the Contractors, the procedure part details the tests to be conducted by the
Contractors on the same and ZENITH functionaries has to verify whether these materials
conform to the acceptance criteria or not.

4.2 Planning for quality control

Concerned Executive Engineer of a division who is considered as the project
manager shall plan for achieving quality in the construction project using the
following guidelines. In this endeavour, he shall delegate required responsibilities
and authorities to other staff of the division / sub-division to plan and achieve
quality.
Quality control planning for a particular project shall include responsibilities and
authorities for the following personnel in the project:

a) Contractor (or his quality control engineer)

b) JE / AE / AEEs of sub-divisions
c) Executive Engineer of the division

It shall be noted that EE-QC / AEE-QC will be playing role to assist the respective
divisions in initiating mid-term course corrective action in order to prevent
complaints from the client organization with regard to project (Buildings)
requirements based on their observations during their site visits.
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ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

Concerned Executive Engineer of a division may prepare project specific quality

plan (example, type of building / construction techniques adapted may require
minimal or enhanced control measures to avoid problems)

Project quality plan shall define:

a) Nature of quality control / test activity to be performed

b) Personnel responsible to perform
c) Documents (such as BIS Codes, Bill of quantities, Specifications etc.,)
d) Personnel authorised to approve the results of tests conducted
e) Personnel authorised to approve deviations and accord concessions or a
suitable disposition
f) Criteria for approval of materials / work completed
g) Record requirements

4.3 Informative notes

BUILDING MATERIALS AND CONSTRUCTION

The plan may contain more than one means of controlling the quality of various
construction materials which may be naturally occurring or produced by the
Contractor or obtained from other agencies for example Coarse aggregates, fine
aggregates, bricks etc., The construction materials also includes those
manufactured in factories and readily available in open market like cement,
Reinforcement steel, electrical materials etc., The Core Plan may describe the
methods for controlling and auditing the quality of material procured or produced
by the Contractor.

4.4 ELECTRICAL MATERIALS AND CONSTRUCTION

For the purpose of this section, the following definitions apply:

Electrical Work: means any work associated with the installation, modification,
removal, inspection, or testing of electrical System Components.

a) Quality Control of Electrical Items

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 Zenith Infraprojects Ltd.
ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

The EE – Electrical shall provide guidelines for the project EE / AEE / AE that
describe how the Contractor should carry out quality control for the electrical items
and /or groups of electrical items that are used in a typical construction contract
that includes Electrical Work.

4.5 Inspection by contractor :

For each electrical item or group of electrical items listed, the Contractor shall
identify what inspection will be done. As a minimum, the Contractor shall monitor
and inspect the work in accordance with Schedule B specifications.

4.6 General Procedure for Quality Assurance :

Sl.No. Responsibility Activity D/R Reference
1 EE (Divisional) To ensure tested R Formats F:23-1 to
materials are used on F: 23-6,
works
2 EE (QC) To collect reports and R
post on website
3 SE(DES) To ensure free floor of
information between
field staff and Head
Office

Non – conformities in QSP will be periodically pointed out by internal auditors for
implementing corrective and preventive action.

SE (DES) will inspect the works periodically to ensure compliance to quality. It

should be specifically noted that EE (Quality assurance is meant to assure quality
with responsibility and not meant for making comments without any proof or
basis. Any deviation noticed by him should be communicated to concerned EE
(Divisional) in specified format with proposed corrective action. Differences will
be completely sorted out at SE (DES) level and informed to CE only if his
intervention is required. All fines, penalties etc will be levied on the contractors
only with specific written instructions / approval from CE are higher authorities.

5.0 Materials
Quality Control of Building / Raw Materials:

As all the building materials including electrical fittings etc., required for a project
are brought by the Contractors, the procedure part details the tests to be

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 Zenith Infraprojects Ltd.
ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

conducted by the Contractors on the same and ZENITH functionaries has to verify
whether these materials conform to the acceptance criteria or not.

Respon- Details of Permissible

Sl. D / R
sibility for Materials Sampling Details test limits
No. Reference
verfication
a)From local source a)Once
before actual
b)From outside usage
AEE / AE / sources b) As and As indicated
1 Water F:23-1
JE when the in the F:23-1
source is
changed

One sample for i.Initial Setting

every 75 tonnes if Time
the same brand is ii.Final Setting
AEE / AE / used if there is a Time As per
2 Cement F:23-2
JE change in brand iii. Strength F:23-2
tests to be
conducted

For every 30 tonnes i.Tensile

of same diameter strength
ii.Minimum
AEE / AE / Reinforcem As per
3 yield stress F:23-3
JE ent Steel F:23-3
iii.Minimum
percentage
elongation
For every 100 cum i. Fine
of sand received ness
AEE / AE / As per
4 Sand from the same Modulus F:23-4
JE F:23-4
source ii. Silt Content
j.
For every 100 cum Field test for
AEE / AE / Coarse of CA brought from gradation As per
5 F:23-5
JE aggregates same source F:23-5

For every 25,000 i.Compressive

bricks or when the strength
AEE / AE / Burnt clay As per
6 source / brand is ii.Water F:23-6
JE bricks F:23-6
changed absorption

7 AEE / AE / Laterite For every 25,000 Compressive As per

JE laterite stones or strength Agreement
when the source / Document
brand is changed
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ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

For every 25,000 Compressive

blocks or when the strength
Hollow As per
AEE / AE / source / brand is
8 Concrete Agreement
JE changed Document
Blocks

For every 25,000 Compressive

blocks or when the strength
Solid As per
AEE / AE / source / brand is
9 Concrete Agreement
JE changed Document
Blocks

M.S Door 5 % of the materials

frames, to be tested for
window a. Dimension Physical
frames measurement
AEE / AE / As per
10 b. Workmanship ,
JE Agreement
Physical
c. Fixtures for observation,
method of hinging Physical
verification
AEE / AE / Water 10 % of the Physical
JE closets, materials to be verification
As per
Wash tested for Physical
11 Agreement /
basins, a. Brand name as verification
Specification
Urinal per agreement
basins b. ISI marking
AEE / AE / 10 % of the Physical
JE materials to be measurement
tested for , As per
12 G.I pipes Specifications Physical Agreement /
measurement Specification
Physical
observation
AEE / AE / G. I 10 % of the Physical
JE Fittings, materials to be observation
Peet tested for Physical
valves, CI a. ISI marking observation
pipes, PVC As per
13 pipes b. Brand name Agreement /
(wherever Specification
applicable)

AEE / AE / Taps 10 % of the Physical

As per
JE materials to be observation
14 Agreement /
tested for ISI
Specification
marking
15 AEE / AE / Glazed wall 2% of the materials As per
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 Zenith Infraprojects Ltd.
ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

JE tiles to be tested for

a. Dimension Physical
measurement
b. Uniformity of Physical
colour, shade and observation
Agreement /
texture
Specification
c. Verification of Physical
marking on the observation
packing box and
tiles

AEE / AE / Ceramic 2% of the materials

JE tiles to be tested for
a. Dimension Physical
measurement
b. Uniformity of Physical
As per
colour, shade and observation
16 Agreement /
texture
Specification
c. Verification of Physical
marking on the observation
packing box and
tiles

AEE / AE / Eco – 10% of the materials

JE Board door to be tested for
shutters / a. Dimension Physical
PVC door measurement
shutters b. Workmanship Physical
As per
observation
17 Agreement /
c. Fixtures Physical
Specification
measurement
/ Verification
d.Manufacturer’s
test certificate Verification

AEE / AE / Flush 10% of the materials

JE shutters for to be tested for
As per
door Dimension Physical
18 Agreement /
observation
Specification
b. Manufacturer’s Physical
test certificate verification

.0 Quality Plan for construction activities :

As all the building construction activities including electrical works etc., are carried
out by the Contractors, the procedure part details the documents to be referred by

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 Zenith Infraprojects Ltd.
ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

the ZENITH functionaries to verify whether these works conform to the requirement
or not.

Sl Respon-
No
Activity DOCUMENTS INVOLVED
sibility
1 JE / AE / AEE / Excavation of 1) Excavation plan / Building plan
EE foundation 2) Specification in the agreement documents and

2 JE / AE / Foundation 1) Specification in the agreement documents

AEE / EE concreting 2) Construction drawings

3 JE / AE / Random rubble 1) Specification in the agreement documents

AEE / EE stone masonry 2) Construction drawings
and C.R stone
masonry
4 JE / AE / AEE / Brick Masonry 1) Specification in the agreement documents
EE work 2) Construction drawings

5 JE / AE / Reinforced 1) Specification in the agreement documents

AEE / EE cement 2) Construction drawings
concrete
6 JE / AE / Joineries 1) Specification in the agreement documents
AEE / EE 2) Construction drawings

7 JE / AE / Finishings 1) Specification in the agreement documents

AEE / EE including 2) Construction drawings
plastering and
painting works

8 JE / AE / AEE / Water Supply 1) Specification in the agreement documents

EE works 2) Construction drawings

9 JE / AE / AEE / Sanitary works 1) Specification in the agreement documents

EE 2) Construction drawings

10 JE / AE / AEE / Electrical 1) Specification in the agreement documents

EE works 2) Construction drawings

7.0 Plan for conducting quality control inspection by Quality Control Division

As all the building construction activities including electrical works etc., are carried
out by the Contractors and regular supervision on day to day basis are carried out
by various functionaries of the construction / electrical Divisions, the procedure part
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 Zenith Infraprojects Ltd.
ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

details the inspection plan for the ZENITHs Quality Control functionaries to verify
whether the raw materials / works conform to the requirement or not.

Sl. Activity Responsibility Description Frequency /

No. Duration

1 Planning of EE(QC) a. The QC Division shall Every Month

Inspection plan and schedule the a
inspections of QC staff for programme
the on going works of inspection
plan to be
submitted to
the Top
Management
b. The various works As and when
required to be inspected directed by
by QC staff may also be the Top
identified by the Top Management
Management, based on
the criticality of works or
any other reason
2 Inspection EE(QC)/ a. QC staff shall visit the 10% of the
AEE(QC)/ site of the work to be works shall
AE(QC)/JE(QC) inspected and conduct be inspected
inspection of the Building
Materials / Test reports /
works
b. Any deviations noticed F : 23-7
by QC staff should be
communicated to
concerned EE (Division)
through site quality
observation register with
proposed corrective action.
3 Action EE ( Division) The concerned EE Within 15
Taken (Division) shall send action days from
report taken report on the QC the date of
findings / observations observation

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ISO 9001 QUALITY MANUAL

REV. 1 DATE: 06/08/10

after attending to the

necessary corrective
actions to SE (DES)
SE (DES) The ATR shall then be
verified in subsequent
inspections

13.0 Reference

a) ISO 9001: 2000 Clause Number 8.0

b) Quality Manual Clause Number 8.2.4
14.0 Associated Documents

a) Procedure for control of documents QSP01

b) Procedure for control of records QSP 02
c) Procedure for control of monitoring and measuring devices QSP 19
d) Procedure for control of non conforming products QSP 24
e) Procedure for corrective action QSP 26
f) Procedure for preventive action QSP 27
15.0 Revisions
Revision “00” – First issue.

16.0 Distribution of procedure

Chief Coordinator-QMS shall issue this procedure to all the functional heads.
*Approved by
Top Management Committee

*Board of Directors of ZENITH in its 107 th meeting held on 04-12-2004 vide resolution
No. 2004 / 047 has constituted a Top Management Committee consisting of CMD, ED,
CE and FA with MR and CC as co-opted members. Further the Board has authorised
CMD to approve and issue the QSPs after review by the Top Management Committee.

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