SUMMARY OF QUALIFICATIONS

Accomplished, performance-driven, and multifaceted Information Systems Manager w

ith 30+ years of hands-on experience in software development management, design,
implementation and project leadership. Instrumental in coordinating business ef
forts to facilitate operational savings, additional profits, and competitive adv
antages. Demonstrated proven track record of establishing collaborative work env
ironment coupled with the ability to effectively lead, mentor, and develop staff
. Utilized in-depth expertise in formulating and executing technological solutio
ns to overcome complex human resources, financial, and administrative issues. Em
ployed exceptional work ethic and interpersonal skills in maintaining productive
working relationships with people of diverse national and cultural backgrounds.

CORE COMPETENCIES
- Project Planning and Administration
- Strategic Planning and Goal Setting
- Technical Leadership and Team Building
- Strong Communication and Presentation Skills
- Software Design and Development
- Off-shore Development Management
- Disaster Recovery / Program Development
- Leadership / Team Building / Mentoring

CAREER HIGHLIGHTS
INFORMATION TECHNOLOGY AND BUSINESS DEVELOPMENT
- Conducted research, developed concepts and designs, created business as
well as marketing plan for a new product; coordinated efforts toward the success
ful establishment of the PB Alert system which was estimated to generate $5 mill
ion bottom-line results annually. (PB Farradyne, Inc.)
- Ensured profitability through the development of business plan as well a
s business model to forecast work and staffing needs. (PB Farradyne, Inc.)
- Authored disaster recovery manual with focus on recovery and mitigation
for Traffic Management Centers under a contract with the Federal Highway Adminis
tration. (PB Farradyne, Inc.)
- Assumed full responsibility in the structural design and selection of va
rious hardware, software, and services, including user activated peripherals, su
ch as speed calling equipment, application / development software, consulting se
rvices, and service bureau selection. (Chevy Chase Bank)
PROJECT AND OPERATIONS MANAGEMENT
- Directed full spectrum of the software department, which served as the d
eveloper and vendor of nationally recognized software packages including: MIST?
software package, used to monitor freeways and arterials for municipalities worl
dwide; and the SmartNET software package, used to supply information on traffic
conditions to the public. (PB Farradyne, Inc.)
- Developed and administered all aspects of the Y2K upgrade project utiliz
ed in tracking and directing upgrades to all customers’ versions of MIST? software.
(PB Farradyne, Inc.)
- Served as the technical representative in the administration of project
for Virginia Department of Transportation to manage the inventory of assets on t
heir highways. (PB Farradyne, Inc.)
- Implemented processes and structure to develop deliverable schedule for
the Central Artery (Bid Dig) project; served as the representative of prime cont
ractor, Parsons Brinckerhoff. (PB Farradyne, Inc.)
- Recognized as key contributor in managing major projects within the depa
rtment, including Contingency Planning (disaster recovery), electronic commerce,
Year 2000, and data warehousing projects. (Chevy Chase Bank)
- Played a pivotal role in the oversight of technologies across the depart
ment, including artificial intelligence, 3-tiered architecture, PC LANs, client
/ server architecture, internet / intranet, workgroup computing, voice response,
speed calling, and image processing. (Chevy Chase Bank)
CROSS-FUNCTIONAL COMMUNICATIONS AND RELATIONSHIP MANAGEMENT
- Established and cultivated strong working relationships with two off-sho
re organizations. In charge of managing successful off-site development in Indi
a. (PB Farradyne, Inc.)
- Led the negotiation of hardware, software, and service contracts, which
facilitated cost savings by implementing advantageous terms and conditions. (Che
vy Chase Bank)
- Maintained internal and external communication throughout the organizati
on. Successfully prepared and delivered presentations to bank employees as well
as external entities. (Chevy Chase Bank)
PROCESS IMPROVEMENTS, LEADERSHIP, AND DEVELOPMENT
- Created and streamlined process to continuously educate technical person
nel regarding high-end technologies. (PB Farradyne, Inc.)
- Provided strategic direction to the development of processes and procedu
res, which enable the company to obtain the ISO9001 and CMM Level 2 certificatio
ns. Directed the successful implementation of quality control / standards and pr
ocedures department. (PB Farradyne, Inc.)
- Engaged in migrating Information Systems Department in-house from a serv
ice bureau. Developed, executed, and maintained standards and procedures, job de
scriptions, filling positions, and communications with management. (Chevy Chase
Bank)
- Managed, trained, and developed 80 programmers, analysts, and first line
managers accounted for diverse areas encompassing hiring, salary administration
, reviews, career consultation, and termination. (Chevy Chase Bank)

PROFESSIONAL EXPERIENCE
PB Farradyne, Inc. (Telvent Farradyne, Inc.), Rockville, MD
VICE PRESIDENT / DIRECTOR OF SOFTWARE DEVELOPMENT 1998-Present
Chevy Chase Bank, FSB, Chevy Chase, MD
VICE PRESIDENT / MANAGER OF INFORMATION SYSTEMS DEVELOPMENT 1984-1998
The Riggs National Bank, Washington, DC
SENIOR PROGRAMMER / ANALYST 1981-1984
Navy Federal Credit Union, Vienna, VA
SYSTEMS ANALYST 1980-1981
Maryland National Bank, Baltimore, MD
PROGRAMMER / ANALYST 1978-1980
Benefacts, Inc., Baltimore, MD
PROGRAMMER 1978
Union Trust Company, Baltimore, MD
JUNIOR PROGRAMMER 1977

TEACHING EXPERIENCE
Johns Hopkins University, Baltimore, MD
MASTERS LEVEL ADJUNCT FACULTY 1994-Present
Montgomery College, Washington, DC
ADJUNCT LECTURER 1993-1995
American Institute of Banking, Washington, DC
INSTRUCTOR 1982-1985

EDUCATION
MASTER OF SCIENCE IN BUSINESS
Johns Hopkins University, Baltimore, MD | GPA: 4.0
Recipient of Edward J. Stegman, CPA Memorial Award for academic achievement
BACHELOR OF SCIENCE IN BUSINESS AND MANAGEMENT
University of Maryland, College Park, MD

PROFESSIONAL TRAINING
Data Processing Executive Institute, International Business Machines (IBM)
Software Estimation: In-Depth Workshop (Construx Software)

TECHNICAL PROFICIENCY
IBM MAINFRAMES
IBM RS / 6000
IBM PCs
MVS JCL and Utilities
OS / 2
Windows 95 / 98
Windows NT
UNIX
COBOL
C / C++
Java
SAS
ALC
CICS
DB / 2 and SQL
Lotus Notes
SNI / SNA
LAN / WAN
OO Design and Development
J2EE
Client / Server
Intranet
Internet / web
Artificial Intelligence
Voice Response
Predictive Dialing
Package Installation
Workflow
Testing Designs
Oracle

PROFESSIONAL AFFILIATIONS

Former Member of the Board of Directors, Chairman of the Technology Committee, C

onsumer Credit Counseling Service of Washington DC / Fort Worth, Texas / Spokane
, Washington
Former Co-Chairman, Chevy Chase Bank Information Technology Steering Committee
Former Member, Chevy Chase Bank Human Resources Executive Committee
Former Member, Consumer Bankers Association Technology Committee

AWARDS AND HONORS

- Elected Senior Member of Institute of Electrical and Electronics Enginee
rs (IEEE): Nov 2003
- Senior Professional Associate (Software Engineering Applications Program
ming), Parsons Brinckerhoff: 2002
- Awarded “Teacher of the Year†by Johns Hopkins University, School of Professiona
l Study in Business and Education, Information Technology Department: May 2001
- Certified Project Manager, Parsons Brinckerhoff: 1999

PRESENTATIONS AND PUBLICATIONS

Recovery and Mitigation for Transportation Management Centers
U.S. Department of Transportation, Federal Highway Administration: 2007
http://tmcpfs.ops.fhwa.dot.gov/cfprojects/uploaded_files/rmtmc_finaldraft.pdf
“How Public Agencies Can Benefit From Vehicle Infrastructure Integration (VII)â€
Panel Discussion, Institute of Transportation Engineers Annual Meeting: 2006
“Risks Involved in Management of Technology Innovationâ€
Presentation / paper with Mark Thompson, presented to IEEE International Enginee
ring Management Conference: 2005
“Intelligent Transportation Systems Software Integration Project Risks Assessment an
d Mitigationâ€
Paper with Larry Yermack, presented to ITS America National Convention: 2002
“How to Retain Skilled Technical Professionals in a Highly Competitive Marketâ€
Presentation / paper with Dr. James Novitzki to the IEEE-USA Professional Develo
pment Conference: 2000
“Year 2000 Project Planning for Signal Control Systemsâ€
FHWA Regional Meetings (3): 1998-1999
"Interviewing for Impact"
Washington Post High Tech Career Expo: 1993
"Uses of Consumer Merge / Purge"
Group 1 Software User Conference: 1989
"To PC or Not to PC...That is the Question"
The Delta Sig: 1988
A Data Processing Primer for Banking Professionals
ISBN: 0-9610734-0-3, Compusultants: 1983