REBECCA K.

GIFFORD
9224 Wooded Acres Circle, Sherwood, Arkansas 72120
(501) 819 0016 ~ (314) 550 1058
mbgiff@gmail.com

~ TRAINING MANAGER | SENIOR PERFORMANCE CONSULTANT ~

Highly competent, resourceful, and dedicated professional with outstanding organ
izational
development and strong professional training skills honed through significant ye
ars of management
experience, training administration, team building, and consultation. Successful
in establishing
operational performance benchmarks, managing project progress to ensure thorough
implementation of
programs, as well as in coordinating new training curriculum in diverse settings
. Proficient in
grasping new processes and procedures related to educational research and latest
e-learning trends.
Proven track record of improving efficiencies and streamlining operations with e
xpertise in managing
administrative processes.

AREAS OF EXPERTISE
- Curriculum Development and Enhancement
- Program Design and Implementation
- Exceptional Leadership and Training
- Project and Operation Management
- Innovative Ideas and Strategic Planning
- Staff Management and Organization

CAREER HIGHLIGHTS
- Led efforts toward the implementation of innovative e-learning curriculu
m using the ADDIE
model, including the creation of program designs (learning and performance objec
tives), video
scripts, voiceover scripts, system tutorial animations, assessments, and interac
tives
(http://www.youtube.com/watch?v=fVynBsroQGI)
- Efficiently managed proofreading and editing of all written content by i
nstructional
designers and peers, including reviewing and revising written courses, website c
ontent, and e-mail
correspondence, as well as Facebook and Twitter posts to ensure proper grammar a
nd compliance with
company design standards
- Applied evaluation and development skills in directing training processe
s, research and
analysis, design, delivery, and evaluation of training projects and classroom tr
aining required to
support sales, operations, and corporate staff
- Facilitated online training for outside loan consultants and in charge o
f streamlining
presentations and activities, coordinating trainers, and providing report manage
ment
- Effectively utilized various multi-media resources, such as Microsoft Po
werPoint, Word,
Excel, Microsoft Live Meeting, and QuickBase in developing and administrating in
novative training
curriculums

PROFESSIONAL EXPERIENCE
REAL ESTATE EDUCATE (REE), St. Charles, MO
VICE PRESIDENT | CHIEF LEARNING OFFICER ~ Sept 2007-Present
Skillfully manage all aspects of e-learning programs, including clients’ needs asses
sments, program
development, as well as staff and operations management. Extensively travel to c
lient’s location to
conduct initial meeting, gather and analyze various information, evaluate traini
ng procedures, and
discuss e-learning development and production processes. Coordinate and organize
regular meetings
with REE instructional designers and clients to ensure effective communication a
nd maintain business
relationships. Serve as primary contact of clients regarding training programs,
written courses, and
user acceptance testing; provide feedback and advice to clients concerning cours
es and testing-
related issues; as well as work collaboratively with production team to explain
the purpose and
objective of various written courses. Collaborate with legal team in analyzing a
nd modifying course
content, as well as work closely with production team in conducting necessary ch
anges in course
interactives to work within REE system limits. Effectively perform user acceptan
ce testing on e-
learning courses to verify functionality and ensure proper writing standards and
grammar; assist
production team with acceptance-testing results. Oversee various duties, such as
conducting
employees’ annual reviews, research, and analysis; as well as manage company budgets
and contracts.
Cultivate long-term business relationships with all REE clients, including CitiM
ortgage, Keystone,
Indymac, and American Home Mortgage, among others.
Key Accomplishments:
- Established all written content and meta data on www.gohomebuyer.com; co
nducted analysis and
completed drafting of 30 consumer real estate and mortgage courses, 17 of which
are live on site and
13 of which are in production
- Played an integral role in the successful development and execution of f
ive client courses
to more than 15,000 real estate brokers and agents
- Commended for outstanding performance and quality service; promoted from
interim manager to
current position as vice president/chief learning officer
AMERICAN HOME MORTGAGE (AHM), Chesterfield, MO
SENIOR PERFORMANCE CONSULTANT ~ Oct 2006-Aug 2007
Planned, organized, and managed entire aspect of training projects to support co
rporate and
operations staff, and a new sales department. Collaborated with subject matter e
xperts and
management team in designing, developing, and implementing training solutions. E
ffectively
functioned as mentor and team lead; rendered guidance and consultation in all as
pects of new-hire
training and project management. Led new-hire, refresher, and new-skills trainin
g sessions on
various topics, including mortgage soft skills, origination software functionali
ty, selling skills,
leadership (DDI), customer service, and coaching (MAGIC). Demonstrated skills in
preparing and
implementing training curriculum through effective utilization of diverse method
ologies and blended
-learning techniques in accordance with Adult Learning Theory, including role pl
ays, skill
practices, instructor–led discussions, self-paced learning, e-learning, and teach ba
cks, among
others. Oversaw wide range of classroom administrative duties, such as analyzing
and determining
participant data, facilitating developmental feedback, and supporting management
team on new-hire
competencies.
Key Accomplishments:
- Managed the design and implementation of unique Express Rewards Mortgage
training program, a
first of its kind in the industry
- Coordinated and executed Building Your Business training for sales profe
ssionals to enhance
efficiency in coordinating various business operations
- Oversaw the successful execution of MAGIC® Coach and MAGIC® training to corpor
ate staff
- Coordinated planning and execution of Lunch and Learn program for two of
fices
CITIMORTGAGE (CMI), O’Fallon, MO
SENIOR PERFORMANCE CONSULTANT ~ July 2004-Oct 2006
Established long-term business relationships with senior sales and operations ma
nagers, project
managers, and subject matter experts to provide quality training and support to
employees.
Administered various training projects, such as maintaining program materials an
d planning/managing
logistics, as well as organizing training schedules. Streamlined and strengthene
d course material
for live training. Utilized diverse methodologies in preparing and implementing
innovative training
curriculum.
- Created and facilitated the effective utilization of Leaders Guides for
three-week new-hire
curriculums and web-based systems training
- Devised attaining checklists to help other trainers in preparing web-bas
ed systems training
- Initiated the use of Scavenger Hunts to efficiently develop participants’ sy
stem skills
Key Accomplishments:
- Formulated and implemented integrated training methodologies to more tha
n 2,300 employees on
various courses encompassing mortgage functional skills, origination systems, sa
les skills, and
customer service
- Spearheaded curriculum development and training procedures in converting
more than 1,000
employees to a fully automated system
- Designed and developed in-depth training curriculum for the Smith Barney
department
regarding various sales strategies
- Appointed to present Sales Force Tool to the president of CMI as well as
to VP of retail
lending

OTHER EXPERIENCE
CITIMORTGAGE (CMI), O’Fallon, MO
TELESALES MORTGAGE CONSULTANT ~ Dec 2002-Jul 2004
HALLMARK CARDS, INC., Kansas City, MO
SALES REPRESENTATIVE ~ Mar 2000-Aug 2002
KEMPER SERVICE COMPANY, Kansas City, MO
SERVICE SPECIALIST ~ May 1999-Mar 2000

EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION IN INTERNATIONAL BUSINESS
Avila College, Kansas City, MO (1999) ~ Graduated summa cum laude ~ Cumulative G
PA of 3.97

CERTIFICATION
DDI® Learning Systems Certified
Communico® MAGIC® Coach Certified
American Home Mortgage MAGIC® Certified

TESTIMONIALS
"I have had the privilege to work with Becky for six years now. Becky is one of
the most motivated,
detail-oriented, and organized employees I know. Her passion for instructional d
esign shines through
in her work. She consistently produces exceptional e-learning solutions for our
clients, and
effortlessly builds and maintains those relationships. She is also highly respec
ted by her direct
reports, peers, and senior management team. Becky is a natural leader with the a
bility to motivate
her team and drive results...
Amanda Pozzo
Director of Operations, Real Estate Educate

"Becky is an exemplary manager who inspires her team to excel through leading by
example and
thoughtful mentoring. To begin with, Becky is an exceptional instructional desig
ner. She skillfully
guides projects from inception through course release and beyond. She has excell
ent project
management ability, great communication skills with clients and colleagues, extr
emely high writing
and editing standards, careful attention to detail, incredible organization, and
the ability to
juggle multiple projects at a time. Furthermore, she knows when to delegate to h
er team and when to
step in with constructive comments or assistance to bring everyone up to her hig
h level of
performance...
Martina Bishopp
Instructional Designer, Real Estate Educate

“She consistently performed above and beyond expectations to deliver quality results
. She is
respected by her peers and management team as a dedicated worker possessing the
qualities a manager
looks for: self-starter, analytical, reliable, and consistent. Becky’s energy is env
iable and her
learning habits are stellar…â€
Steve Stark
Manager, CitiMortgage

“Becky quickly became an integral part of my team. Becky’s accomplishments included conv
erting a
struggling territory into a steady producer. She also was a consistent leader in
 home equity loan
sales, our most important cross-sell initiative. Becky’s colleagues often looked to
her for advice
and direction in the areas of policy and procedure. In addition to her remarkabl
e ability to build
business relationships, Becky was able to establish valuable working relationshi
ps with integral
departments within Citigroup…â€
Brian Robinson
Sales Manager, Eastern Region, Smith Barney Home Loan Program

“I have had the great pleasure of serving as Becky’s sales manager over the past two yea
rs. Becky
has been an exemplary employee over this time period and has consistently served
as a role model to
her team members, as well as her division. She is one of those rare business peo
ple that have been
able to establish trust with each of the people that she has come into contact w
ith. As a strategic
asset, this trust has provided a conduit for her personal growth and progress. S
he got to this point
through painstaking attention to detail and follow-up with her customers, as wel
l as her contacts
within the organization…â€
Jay R. Quickel
Sales Manager, Hallmark Cards, Inc.