DD660, DD690, and DD690g Disk Drive

Replacement

Data Domain, Inc.

2421 Mission College Boulevard, Santa Clara, CA 95054
866-WE-DDUPE; 408-980-4800
775-0081-0003 Rev B
June 23, 2009
Copyright © 2008 - 2009 Data Domain, Inc. All rights reserved.

Data Domain, the Data Domain logo and Global Compression are trademarks or registered
trademarks of Data Domain, Inc. All other trademarks used or mentioned herein belong to their
respective owners.
Disclaimer: The information contained in this publication is subject to change without notice.
Data Domain, Inc. makes no warranty of any kind with regard to this manual, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose. Data
Domain, Inc. shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this manual.
Data Domain products are protected by one or more of the following patents issued to Data
Domain. U.S. Patents 6,928,526; 7,007,141; 7,065,619; 7,143,251; 7,305,532; 7,373,464; 7,424,498;
7,434,015 and other patents and patents pending in USA and other countries.

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DD660, DD690, and DD690g Disk Drive
Replacement

This document provides instructions for replacing the internal disk drives of Data
Domain DD660, DD690, and DD690g systems.
This document covers the topics shown in the following table.

Related Documentation Page 4

Tools and Supplies Needed Page 4
Disk Drive Locations Page 5
Preparing for Disk Drive Replacement Page 7
Disk Drive Replacement Page 8

If desired, you can go directly to the following procedures.

Identify the failed disk drive Page 7

Remove the failed disk drive Page 8
Install the replacement disk drive Page 10

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DD660, DD690, and DD690g Disk Replacement

Related Documentation
The Documentation page at https://my.datadomain.com/documentation provides
access to three categories of documents that are related to use of Data Domain
products:
• End user documents, under Product Documentation.
• Documents about how to integrate Data Domain systems with third-party
backup applications, under Integration Documentation.
• Matrices that show which components are compatible with each other, under
Compatibility Matrices.

View Data Domain documents

1. Log into the support portal at https://my.datadomain.com/documentation.

2. To view user documents, click Product Documentation and then perform the
following steps:
a. Select the Data Domain model from the Platform list and click View.

b. On the row for the correct Data Domain operating system (DD OS) version,
click View under Documentation.
c. Click the desired title.

3. To view integration-related documents, perform the following steps:

a. Click Integration Documentation.

b. Select the vendor from the Vendor menu.

c. Select the desired title from the list and click View.

4. To view compatibility matrices, perform the following steps:

a. Click Compatibility Matrices.

b. Select the desired title from the Product menu and click View.

Tools and Supplies Needed

• Multi-blade screwdriver
• Laptop computer
• Null modem cable with a DB9 connector to the DDR side
• USB to serial converter cable (if the laptop does not have a serial port)
A USB flash drive can be helpful, but is not specifically required by any procedure.

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 DD660, DD690, and DD690g Disk Replacement

Disk Drive Locations

Figure 1 shows the disk drive numbering for the DD690 and DD690g systems as seen
from the front of the system. Disk drives 1 and 2 are in the top row starting from the
left and disk drives 3 and 4 are in the next row down starting from the left.

1 2

3 4

Figure 1: Disk Drives for the DD690 andDD690g

Figure 2 shows the disk drive numbering for the DD660 as seen from the front of the
system. Starting from the left, disk drives 1 through 4 are in the top row, disk drives 5
through 8 are in the middle row, and disk drives 9 though 12 are in the bottom row.

1 2 3 4

5 6 7 8

9 10 11 12

Figure 2: Disk Drives for the DD660

Each disk drive has two LEDs at the right edge of the disk drive carrier. See Figure 3.
The activity LED on each disk drive darkens when the system accesses the disk drive.
The fault LED glows steady amber when the disk drive has failed. The LED also
serves as an ID light when flashing amber, which allows you to identify a disk drive
that needs attention. LEDs are steady green on active disk drives, including spare
disk drives.

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DD660, DD690, and DD690g Disk Replacement

Note: The anti-tamper lock (see Figure 3) accepts a #10 torx screwdriver to secure the
latch. Insert the screwdriver and turn a quarter-turn clockwise to lock a disk drive or
a quarter-turn counter-clockwise to unlock a disk drive. A torx screwdriver is
included in the system packaging when a system is delivered.

Anti-Tamper Lock Activity LED

Open/Close Latch Fault LED

Figure 3: Disk Drive Components

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 DD660, DD690, and DD690g Disk Replacement

Preparing for Disk Drive Replacement

Caution:
Only trained and qualified personnel should be allowed to install or replace this
equipment.

Identify the failed disk drive

To display the disk drive hardware status, use the disk show reliability-data
command. The display is similar to the following. The first twelve entries in the
display are the twelve disk drives in the DD660 chassis:
# disk show reliability-data
Disk ATA Bus Reallocated Temperature
(enc/disk) CRC Err Sectors
---------- ------- ----------- -----------
1.1 0 0 32 C 90 F
1.2 0 0 32 C 90 F
1.3 0 0 32 C 90 F
1.4 0 0 32 C 90 F
1.5 0 0 33 C 91 F
1.6 0 0 33 C 91 F
1.7 0 0 32 C 90 F
1.8 0 0 31 C 88 F
1.9 0 0 33 C 91 F
1.10 0 0 33 C 91 F
1.11 0 0 33 C 91 F
1.12 0 0 32 C 90 F
---------- ------- ----------- -----------
12 drives operating normally.
Note: A DD690 or DD690g shows only information about its four disk drives.
Note: Always replace a failed disk drive as soon as possible. A DD690 or DD690g
system can run with two live disk drives and no spare, but another disk drive failure
disables the system. A DD660 can function with nine live disk drives; it can sustain
three hard disk drive failures out of the default 12 disk drives. After the first disk
drive failure, the hot spare becomes active. The DD660 system can tolerate two more
hard disk drive failures by using the two check sum disk drives.

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DD660, DD690, and DD690g Disk Replacement

The system assigns a disk drive state to a replacement disk drive depending on the
history of the disk drive. Use the disk show raid-info command to display the
state of all disk drives. See Step 6 on Page 10 for sample command output.
• A Data Domain field replaceable unit disk drive is labeled as Spare.
• A failed disk drive that is removed and reinserted into the system is recognized
as a failed disk drive and is labeled as Failed when first installed. An auto-spare
process should change the status to Spare in a few minutes.
• A disk drive that was on another system as a spare is labeled as Spare.
• A disk drive that was on another system and that contained data is seen as
Foreign. The disk unfail command moves the disk drive to the state of Spare.
Be sure that the data on the disk drive is not needed elsewhere before giving the
disk unfail command.

Disk Drive Replacement

Follow the procedures in this section to remove and replace the failed disk drive or
drives.

Remove the failed disk drive

1. If the disk drive that you want to replace is not marked as Failed in output from
the disk show raid-info command, use the following command (with the
correct disk-id) to fail the disk drive.
# disk fail disk-id
2. Identify the physical disk drive. The lower LED on a failed disk drive glows a
steady amber. You can also use the following commands to identify a disk drive
by name and then to flash the LED on the disk drive:
# disk show raid-info
# disk beacon disk-id

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 DD660, DD690, and DD690g Disk Replacement

Caution: Whenever servicing parts in a running system, move slowly while inserting
and latching the new parts. This avoids creating strong vibrations in the chassis
which might interfere with nearby operating disk drives.
3. On the failed disk drive, push the latch to the right and pull out the handle/
faceplate. See Figure 4.

Figure 4: Pushing the Latch

4. Pull on the handle to slide the disk drive out about an inch, until it unseats from
the chassis. See Figure 5.

Figure 5: Pulling the Handle

5. Wait for about 30 seconds for the disk drive to spin down and the heads to park
and lock. Treat a failed disk drive carefully when removing the disk drive from
the system and when returning the disk drive.
6. Gently remove the failed disk drive.

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DD660, DD690, and DD690g Disk Replacement

Install the replacement disk drive

1. Remove the replacement disk drive from the packaging and remove the disk
drive from the antistatic bag.
2. On the replacement disk drive carrier, make sure that the handle is pulled open.

3. With the handle remaining in the open position, gently slide the replacement disk
drive into the chassis until it stops short of being fully installed. Excessive force
may damage the replacement disk drive.
4. Close the handle as you push the disk drive the rest of the way into the chassis. Be
sure that the disk drive carrier handle is fully engaged in the notch in the chassis
and seated securely. See Figure 6.

Figure 6: Closing the Handle

5. If the disk drive still shows as failed, enter the following command (with the
correct disk-id):
# disk unfail disk-id
6. Use the following command to check that the disk drive is recognized by the
restorer. In the command display, the disk drive State should be spare or the
Additional Status should be reconstructing.

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Note: The following display is for the DD660, which has twelve disk drive drives.
The DD690 and 690g display information for only four disk drive drives.
# disk show raid-info
Disk State Additional Status
---- ------------ -----------------
1.1 in use (dg0)
1.2 in use (dg0)
1.3 in use (dg0)
1.4 in use (dg0)
1.5 in use (dg0)
1.6 in use (dg0)
1.7 in use (dg0)
1.8 spare
1.9 in use (dg0)
1.10 in use (dg0)
1.11 in use (dg0)
1.12 in use (dg0)
---- ------------ -----------------
12 drives are operational
11 drives are "in use"
1 drive is "spare"
1 disk group total
1 disk group present.
7. Inform those who receive the autosupport reports that the disk drive replacement
is done.
# autosupport send
8. Return the failed or replaced disk drive to Data Domain. Reuse the packaging
from the new disk drive and use the included prepaid waybill for shipping.
Reference the RMA number on the outside of the package. Returns with no RMA
number cannot be accepted.

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DD660, DD690, and DD690g Disk Replacement

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