CRM Proposal

CRM System Proposal
Lactien Computing Joint Stock Company
HCMC Apr. 2011

CRM SYSTEM PROPOSAL April 6, 2011
Table Of Content
Introduction ................................................................................................................................. 4
About US .................................................................................................................................... 4
Technology Advancement .......................................................................................................... 4
Programing languages/tools:....................................................................................................... 4
Platforms: .................................................................................................................................... 4
Database: ..................................................................................................................................... 4
Software Development Architects: ............................................................................................. 4
Our Products/Our Services ......................................................................................................... 4
- Develop Internet applications

- Website design
- IT consulting, training.
- Develop software based on customer demand.
Our customers ............................................................................................................................. 4
CRM System ............................................................................................................................... 5
Description .................................................................................................................................. 5
Modules ...................................................................................................................................... 5
Features ....................................................................................................................................... 7
Stores complete Contact, Account information .......................................................................... 7
Records an unlimited number of Activities ................................................................................ 8
Manages your sales pipeline ....................................................................................................... 9
Documents ................................................................................................................................ 10
Marketing campaign Management ........................................................................................... 11
Project management .................................................................................................................. 12
Smart Phone12Performance ..................................................................................................... 13
Lactien Computing JSC Page 2

43 Vinh Nam, Ward 11, Dist 8, HCMC
Phone: 08 22 11 5070 – 0839 500 533
Email: contact@lactien.com – Website: http://lactien.com
Implementation ......................................................................................................................... 13
Maintenance .............................................................................................................................. 14
Contact ...................................................................................................................................... 14
Lactien Computing Joint Stock Company: ............................................................................... 14
Sale Dept ................................................................................................................................... 14
Technical Dept .......................................................................................................................... 15

Phone: 08 22 11 5070 – 0839 500 533
1. Introduction
1.1 About US
Founded on Oct. 2008, Lactien Computing JSC has 28 engineers graduated from top
universities in Vietnam and Switzerland. Our members are strongly experienced in the field of
Internet applications (corporate portal, business applications, e-commerce, online services
etc.). Lactien is headquartered in Ho Chi Minh City.
1.2 Technology Advancement

Lactien has gained competitive advantages by 5-7 years of solid experiences, great
knowledge in IT Consultancy, large Web Portal Development, Social Network, Internet
Application, e-Commerce..
We have never stopped updating skills, new trends and new technologies. We are fluent in
following technologies:
1.2.1 Programing languages/tools:

- C; C++, Java, PHP, .NET, Ruby
- Java Script; VB Script
- XML, HTML, DHTML
- PL/SQL
1.2.2 Platforms:
- Windows Platforms: Win9x/2000/XP/2003
- Unix: Sun Solaris; Linux
- Mobile: Android; CE; J2ME
- MacOS
1.2.3 Database:
- MS SQL Server 7.0; 2000l; 2005
- MySQL; DB2; Postgre, Data Warehousing/OLAP
1.2.4 Software Development Architects:

- Internet Applications: eGroupware; CRM; HRM..
- e-Commerce; Payment Gateway Service
- Online Training
1.3 Our Products/Our Services

- Develop Internet applications
- Website design
- IT consulting, training.

Phone: 08 22 11 5070 – 0839 500 533
- Develop software based on customer demand.
1.4 Our customers

- Extocapital (http://www.extocapital.com ) a financial company from Switzerland (
business website and CRM system)
- We are also implementing a long-term project for our customer in Swiss Stock and
other customers in USA (CRM system, Social Network for 2M Private Notaries)
- Press Communication (http://press.thuvienmini.com ) a portal to collect press
information for a company in Switzerland.
- Createsoft Vietnam RRO. The http://cswellness.com
- Thuvienmini (http://thuvienmini.com, in pre-release phase) a social network for book
lovers, users can find book, have bookshelf, discuss about book etc.
- An Internet Applications website for Phuoc Nam Industrial Park (http://pnip.vn)
- CRM, HR and Project Management system for FTA (http://fta.com.vn )
- Several CRM system ( based on SugarCRM, vTiger) for customers of our parner.
2. CRM System
2.1 Description
In a nutshell, this CRM system can help you manage any interaction between your
company with its customers — or potential customers. Concretely, it includes:
- Provide you with a unified database to house the contact details for all of your
prospects and customers.
- Allow you to associate notes, histories, appointments, and even documents with a
specific contact record.
- Give you automated methods to improve your marketing effectiveness.
- Improve your relationship with your current customers by providing you with
customer service tools.
- Provide executives with tools to track their sales performance.
- Manages all projects in your company with every employee’s task.
- Manages employee’s working history and give you a system for performance
evaluation.
- Be easily customized by adding fields and changing layouts based on your company’s
requirements.
- Intergrates with Lotus Note.
2.2 Modules
Home: Provides a quick snapshot of your most pressing information.

Phone: 08 22 11 5070 – 0839 500 533
My Portal: Gives you a quick way to access your favorite Web sites from within system.
Calendar: Where you can view your activities by day, week, or month.
Activities: Here’s where you create new activities including:
- Calls
- Meetings
- Tasks
- Notes
Contacts: You can add and keep track of the contacts you keep in Sugar.
Accounts: Your accounts are the businesses that you work with. In
Leads: Here’s where you add all of your potential customers!
Opportunities: Most companies are in business to make money and here’s the place to
keep track of all the money you hope to make.
Cases: You use this module to help you manage problems or support issues your
customers are experiencing, or any inquiries they might have.
Emails: Here’s where you can send and receive e-mail as well as create personalized e-
mail templates.
Documents: This is a great module to use if you have a need to share documents among
your employees. It works particularly well if several people are editing the same document —
and you need to keep track of the various versions.
Campaigns: You use this module to track and manage your telemarketing, mail, or e-mail
marketing efforts.
Projects: You might want to bundle related tasks into a project so that you can assign the
various tasks to different members of your team, and track the progress.
Dashboard: If a picture is worth a thousand words, a dashboard must be worth a million.

Dashboards give you a graphical view of your sales opportunities.
Emplyee: You use this moduel to help you manage all of your employees information,
employee’s performance and his/her activities during the time he or she works in your
company.

Phone: 08 22 11 5070 – 0839 500 533
2.3 Features
2.3.1 Stores complete Contact, Account information

A database is only as good as the records it contains. In this CRM system, adding,
deleting, and editing the records in your database is easy.
An Accounts record is basically a company. Generally, your business does business with
other businesses — unless of course you mind your business and don’t do business with
anyone else!
A Contacts record is a person. You’ll probably find that most of your Contacts work at a
company, so you might want to associate a Contacts record with an Accounts.
A Leads record is a person with whom you are hoping to do business. Like the Contacts
record, you can associate Leads with Accounts, or you can convert a Leads record to a
Contacts record.

Phone: 08 22 11 5070 – 0839 500 533
2.3.2 Records an unlimited number of Activities

One of the most useful of this CRM’s features is its ability to tie an activity, such as a call,
meeting, or task, to a specific record. Most basic calendaring programs allow you to view your
appointments and tasks on your calendar, but they don’t offer a way of cross-referencing an
appointment to a record. For example, if you schedule an appointment with your Customer
and forget when that appointment is, you have to flip through a traditional calendar until you
see his or her name. Plus, you can’t easily see a list of all appointments that you’ve ever
scheduled with someone. However, this CRM system offers these helpful features.
In this system, you can associate an activity with just about any record type. You’ll
probably schedule most activities with Accounts and Contacts records, but you can schedule
them with virtually any type of CRM record including Opportunities, Projects, and even Bugs.

Phone: 08 22 11 5070 – 0839 500 533
2.3.3 Manages your sales pipeline

In this system, a dashlet is one of the charts and graphs located on the Dashboard Home
page. You can monitor the opportunities that you have at each stage of the sales development
cycle and display this information graphically by making use of Sugar’s pre-defined sales
dashlets.

Phone: 08 22 11 5070 – 0839 500 533
Whether you want to compare the progress of your sales people or measure the success of
your lead sources, this sytem has a way of giving you the information, as you can see in below
Figures:
2.3.4 Documents
The Documents module is the module you turn to when you want to share documents with
the rest of your company ( and with your customers). You can use the Documents module to
store, share, and supervise the versions of your documents. And, just like with a traditional
library, you can decide who is allowed to check out documents — and monitor what kind of
shape the documents are in when they return.

Phone: 08 22 11 5070 – 0839 500 533
2.3.5 Marketing campaign Management

Quite simply, a campaign is an activity or series of activities designed to accomplish a
purpose. Just as a candidate campaigns to get elected, a sales manager campaigns to get
products purchased. You measure the success of a political campaign by whether the
candidate is elected; you measure the success of an advertising campaign by whether you see
an increase in sales.And, to continue the analogy, should your campaign not attain the desired
outcome, there’s nothing to prevent you from trying again!

Phone: 08 22 11 5070 – 0839 500 533
2.3.6 Project management

The Projects module is designed to create and manage projects for your organization.
Working with the Projects module in this CRM system is a three step process. First, you create
a Projects record, then you create the individual tasks necessary to complete the project, and
finally, you track the progress of the project.
A company that deals with project management generally will purchase special software to
help organize the mountains of tasks associated with a large project. Most project management
software includes the ability to create a Gantt chart. A Gantt chart is a chart that graphically
depicts the progress of tasks and schedules as they relate to a project.Using our additional
module for this system, you can save your pennies because you’re able to create Gantt charts
directly.
2.3.7 Smart Phone

This system can use for:
- SMS notifycation
- SMS marketing campaign
- Data sync
- Access CRM’s data via smartphone browser

Phone: 08 22 11 5070 – 0839 500 533
2.4 Performance
This CRM system is worked out on website, then it increases using ability from
everywhere and everytime. It will be compatible with several popular internet browsers
including Firefox, Internet Explorer, Google Chrome, Opera, especially Safari on MacOS.
With advanced programming and struture design, this system allows a large number of
browsing accesses at the same time, but also guarantees the performance. Besides, it helps
users to exchange large files or data which can reach hundreds of MB.
2.5 Implementation
This CRM system will be implemented on Internet or Intranet with following advantages:
- Easy to access: with web-based system, user can access it everywhere and everytime.
- Effective to work: user can update or create new information and immediately others
can get them, it facilitates working and cooperation.
- Compatible with many Operating System: web-based system can run on different
browers in many Operating Systems including MacOS, Windows, Ubuntu, Linux.
- Simple to setup: with web-based system, there is no need to install to computers. In
addition, it does not require new hardware.
- Fast to fix and maintain: with website, it is very easy and fast to fix bugs and maintain
- the entire system.
- Compatible to mobile device: with web services, system can be built on mobile device
in future

Phone: 08 22 11 5070 – 0839 500 533
2.6 Maintenance
- We guarantee system will work well in 12 months from the time begin to use and we
are always ready to support everytime.
- Fix all the programming bugs.
3. Contact
3.1 Lactien Computing Joint Stock Company:
- Add: 43 Vinh Nam, Ward 11, Dist 8, HCMC
- Phone: 08 – 22 11 5070 ; 0839 500 533
- Email: contact@lactien.com - Website: www.lactien.com
3.2 Sale Dept

- Mr Phan Qang Dien:
o Title: Enterprise Sales Manager
o Phone: 0129 731 2041
o Email: dien.phanquang@lactien.com
- Ms Nguyen Thi Bich Tram:
o Title: Network Relationship Manager
o Phone: 0936 388 463
o Email: dien.phanquang@lactien.com

Phone: 08 22 11 5070 – 0839 500 533
3.3 Technical Dept

- Mr Nguyen Thanh Thong:
o Titile: Technical Manager
o Phone: 0978 357 169
o Email: thanhthong@lactien.com

Phone: 08 22 11 5070 – 0839 500 533

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CRM System Proposal

Lactien Computing Joint Stock Company

HCMC Apr. 2011

Technology Advancement .......................................................................................................... 4

Software Development Architects: ............................................................................................. 4

Our Products/Our Services ......................................................................................................... 4

- Develop Internet applications

Our customers ............................................................................................................................. 4

CRM System ............................................................................................................................... 5

Stores complete Contact, Account information .......................................................................... 7

Records an unlimited number of Activities ................................................................................ 8

Manages your sales pipeline ....................................................................................................... 9

Marketing campaign Management ........................................................................................... 11

Project management .................................................................................................................. 12

Smart Phone12Performance ..................................................................................................... 13

Lactien Computing JSC Page 2

Lactien Computing Joint Stock Company: ............................................................................... 14

Sale Dept ................................................................................................................................... 14

Technical Dept .......................................................................................................................... 15

Lactien Computing JSC Page 3

1.2 Technology Advancement

1.2.1 Programing languages/tools:

1.2.4 Software Development Architects:

1.3 Our Products/Our Services

Lactien Computing JSC Page 4

- Develop software based on customer demand.

1.4 Our customers

Lactien Computing JSC Page 5

Activities: Here’s where you create new activities including:

Leads: Here’s where you add all of your potential customers!

Dashboard: If a picture is worth a thousand words, a dashboard must be worth a million.

Lactien Computing JSC Page 6

2.3.1 Stores complete Contact, Account information

Lactien Computing JSC Page 7

2.3.2 Records an unlimited number of Activities

Lactien Computing JSC Page 8

2.3.3 Manages your sales pipeline

Lactien Computing JSC Page 9

Lactien Computing JSC Page 10

2.3.5 Marketing campaign Management

Lactien Computing JSC Page 11

2.3.6 Project management

2.3.7 Smart Phone

Lactien Computing JSC Page 12

Lactien Computing JSC Page 13

3.2 Sale Dept

Lactien Computing JSC Page 14

3.3 Technical Dept

Lactien Computing JSC Page 15

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