William A Hall

5807 Stardust Ct
Durham, NC 27712
H: 919-620-0488 C: 919-812-7185
SUMMARY
Experienced in managing a team of Billing Specialists who administered pricing a
nd created invoices impacting up to $1 Billion of revenue for US and Canadian cu
stomer base. Led cross-functional teams in Administration, Customer Service, Fin
ance, and Production to introduce new company processes. Effectively utilized te
chnology to maximize workflow processes significantly impacting profitability.
CORE COMPETENCIES
Product Pricing Audits Contract Administration
Audit Compliance Change Management
Project Management Staffing
Customer Service Budgeting/P&L
PROFESSIONAL EXPERIENCE
Qualex Inc, Durham, NC 1994-2009
Pricing/Billing Manager - Corporate Office
Selected to relocate to Durham from Rockville, MD to launch a new department. Ma
naged the pricing/billing department that included 3 different business units fo
r $1B international photo imaging subsidiary of Eastman Kodak.
* Consistently managed cost center of $1-1.5M to 6-10% under budget.
* Launched a pricing department with new systems and staffing of 10 people.
* Centralized all retail and wholesale pricing for 40,000 accounts in the U.S.
and Canada to facilitate new product launch and allow for more consistent pricin
g.
* Coordinated and developed the system training of over 50 labs to improve effi
ciency and accuracy.
* Increased cash flow by eliminating 3rd party billing which impacted $350M in
sales.
* Designed the invoicing system for non-traditional customers allowing Qualex t
o increase revenue by $13M. Received national award for top performer.
* Upgraded to the Lawson financial system for Sarbanes-Oxley compliance within
6 months.
* Coordinated the narrative and framework for the order-to-cash cycle for Sarba
nes-Oxley resulting in a "Satisfactory" rating for 5 consecutive years.
* Implemented a billing process for pickup and delivery for courier customers t
hat resulted in $24M incremental revenue.
* Managed company transition from silver-halide to digital products to maintain
pace with the changing industry.
Prior to 1994
Qualex Inc/Lerner - subsidiary of Qualex, Rockville, MD
Operations Manager
Managed all activities for operations, administration, customer service, mainten
ance and quality control for a $10M photofinishing lab.
* Developed a Total Quality Control Program, reducing waste by 10%.
* Reduced staff by 30% with no impact to service and quality.
* National recognition as the lab with the highest level of quality in 1992.
* Acquired new processes which increased products to customers and consumers.
* Launched the first premium lab in Long Beach, CA to shorten process times to
customers and consumers.
Qualex Inc, Rockville, MD
Production Manager
Managed over 80 production employees, 3 supervisors, and all activities for oper
ations for a $10M photofinishing lab.
Qualex Inc, Richmond, VA
Plant General Manager
Managed over 35 production employees, 2 managers, and all activities for sales,
operations, administration, customer service, maintenance and quality control fo
r an $8M photofinishing lab.
OTHER PROFESSIONAL EXPERIENCE
Mount Olive College, Mount Olive, NC 2009-Present
Adjunct Instructor
Member of faculty teaching Supervision and Management classes in the Management
and Human Resources Department for on site and on-line classes.
EDUCATION
MBA, Project Management, Jones International University, Centennial, CO
BS, Management Organizational Development, Mount Olive College, Mount Olive, NC
PROFESSIONAL DEVELOPMENT
Certificate in Project Management
TECHNICAL SKILLS
Word, Excel, PowerPoint, Lotus Notes, Groupwise, Hyperion, Lawson, VPN, Kronos,
Outlook