Professional Documents
Culture Documents
Engel
414 E. Summit Avenue
Oconomowoc, WI 53066
(414) 702-1804
je50fb1a@westpost.net
Summary
Excellent record of achieving both client and corporate goals for collections, r
evenue and contribution. This record has been compiled by consistently attainin
g and surpassing major client expectations which have resulted in significant ma
rket share increases. Extensive knowledge in all facets of the collection indus
try has allowed me to expand responsibility and achievements across multiple fun
ctions. Principle strengths include leadership, ability to develop subordinates
, superior motivational, communication and analytical skills.
Professional Experience
State Collection Agency 2006-2010
Madison, Wisconsin
Director Of Production
*Management of recovery services for Early Out, First Party and Third Party rece
ivables for three business offices, and 100 FTE.
*Achieved revenue growth of over 25% in 2009 compared to 2008, and growth of ov
er 20% in 2008 compared to 2007.
*Designed and implemented a 1st Part Self pay billing and collection solution fo
r a national system of Walk in Clinics (Take Care Health)
*Focus on continuous improvement and the application of industry best practices,
multiple efficiency processes and value added processes were adopted.
*Increased market share and or additional portfolios from many clients including
but not limited to Aurora Health Care, UPMC(Pitt), Affinity Health Care, Johns
Hopkins, Mayo Clinic.
*Development of Key Performance Indicators Dashboards / Monthly Recovery Goal Sh
eets that are shared with the clients in an effort to continually increase perfo
rmance and set mutually acceptable expectations
*Thorough knowledge of collection and recovery technology including Predictive D
ialer, Outbound IVR, Scoring and Segmentation of Portfolios, Web based payments,
FACS, Tactics and Report Writer.
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