Nettima Watson

547 Ridgeview Crossing, Woodstock, Georgia 30188*nw563b8e@westpost.net* (678) 90

6-9023
PROFILE Highly motivated, competent MBA student with good communication skills,
strong work ethic, and solid problem solving skills. Capable of meaningful indi
vidual work and group work demonstrating exceptional leadership ability. Comple
tes assignments in an accurate and timely manner and is proficient at multi-task
ing as well as performing in a fast paced environment.
EDUCATION
TROY UNIVERSITY, STATE UNIVERSITY OF ALABAMA
Master of Business Administration, General Management, December 2010
Cumulative GPA - 3.60
AUBURN UNIVERSITY, STATE UNIVERSITY OF ALABAMA
Bachelor of Science in Business Administration, Marketing and Finance, August 20
04
Cumulative GPA - 3.01
SKILLS
-All MS Applications, MAC, Raiser's Edge, Adobe PageMaker, Adobe Photoshop
-Demonstrates diverse managerial skills in delegating, organizing, planning, men
toring, training and analyzing
-Excellent interpersonal skills including leadership, teamwork, goal oriented, a
nd critical thinking and listening
-Strong oral and written communication skills
-Partnership and network building
-Organization and program planning
-Project management including event, logistical, and operational planning
-Leads staff in meeting strategic goals
WORK EXPERIENCE
07/09 - Present Customer Advocate II, BANK OF AMERICA
-Responsible for assisting Bank of America customers who are experiencing financ
ial difficulties during the inbound and outbound business account periods.
-Financial planning with customers that are delinquent educating on the current
state of their business, working with the customer to secure arrangements, and f
ormulates a plan to continue the customer's future success in their business ven
tures.
-Account maintenance including: creation of a personal financial assessment, upd
ating new information, future business analysis outline, disbursement of income
figures and removal of nonproductive entities
-Promotion through progressive stages transitioning from individual to group acc
ounts on greater risk accounts
-Help to re-establish team decline report from 80% to 90% from September 2009 -
October 2009.
-Participates in collection and organization of food, clothes and goods for the
United Way Atlanta Flood Victims Drive.
-Coordinates monthly team spirit events.
01/09 - 5/09 Development Intern, MAKE-A-WISH FOUNDATION OF GEORGIA AND ALABAMA
-Assisted with coordination of Annual Tournament of Wishes and Wish-A-Thon both
budgeted over $150,000, including committee organization, recruiting volunteer s
upport, securing donations and logistics
-Exceeded revenue goals by over fifteen percent
-Organized silent auction for annual Tournament of Wishes, securing over $35,000
in donations and successfully raising over $12,500 doubling the previous tourna
ment's year goal, growing the donation total by 208%
-Managed a subcommittee of five
-Developed local marketing partnerships including negotiation, acquiring sponsor
ships and confirming new donors including Krispy Kreme Doughnuts
-Coordinated development layout, design and production of brochures, invitations
, certificates, presentations and marketing materials
-Created and maintained timelines and logistical needs for silent auction execut
ion
-Responsible for maintaining data integrity of the database used to track all re
venue associated with silent auction donations
-Prepared trend, status, and progress reports for past, on-going, and future fun
draising revenue
-Updated and maintained program databases
04/06 - 01/09 Senior Team Lead/Operations Manager, TARGET STORES
-Developed and implemented daily and weekly planning for marketing, advertising,
product change, and product placement for over ten departments
-Partnered with department managers for best strategy of the target market's int
erest weekly for effective brand and product placement
-Operations manager during daily store hours including achieving daily sales goa
ls, maintaining budget controls, and adjusting payroll for a corporate store ave
raging sales of $58,000 daily and $25.5 million sales annually
-Allocated and managed staff resources according to daily, weekly, and monthly n
eeds
-Ensured that all directives, rules, policies, and procedures were clearly and d
irectly communicated to department managers and staff
-Updated and maintained program databases including new product placement and ne
w product change weekly
-Managed the selection and retention of over 120 team members
-Actively recruited, hired team members and dynamically engaged in orientation,
training, on-the-job support, and mentoring, including successful promotion of t
hree department managers within a two-year time frame
-Incorporated weekly one-on-one chat sessions with department managers for consi
stent feedback, thus improving morale and communication between upper management
and department managers
-Conducted annual performance reviews for department managers and staff June 200
6-April 2008
-Kept abreast of emerging trends and innovations through formal and informal stu
dy, reading business and professional publications and networking with regional
managers
-Helped lead and recruit team member participation in monthly community service
and fundraising events with surrounding schools and the local community includin
g American Red Cross and March of Dimes
01/05- 04/06 Cosmetics Manager, WALGREENS
-Responsible for daily sales goals, daily marketing strategies, and daily custom
er service suggestions
-Supervised daily tasks for six beauty advisors
-Achieved average daily sales of $900 and averaged in top five of 25 district st
ores
-Completed weekly inventory of all current beauty displays
-Maintained cosmetic department records, inventory, and appearance
05/03 - 05/04 Vice President of Marketing, ALPHA KAPPA PSI PROFESSIONAL BUSINESS
FRATERNITY
-Promoted the fraternity to the College of Business and Auburn University campus
year-round through print, e-mail, and word of mouth
-Supervised and coordinated the two-day Fall and Spring Rush Activities that rec
ruited 100-150 potential rushes seeking membership
-Planned, executed, and directed monthly community service and fundraising proje
cts for over 45 active brothers including: American Red Cross Blood Drives, Boyk
in Community Center Halloween Carnival, Auburn/Alabama Food Fight Drive, Car Was
hes, and T-Shirt designs and distribution
-Originated and developed fraternity's adopted family program with Circle of Car
e of Families that assisted the single-parent household by purchasing clothes an
d toys for all major holidays and birthdays for five children
PROFESSIONAL ORGANIZATIONS
-Selected to Participate in Bank of America's Collaborative Mentoring Initiative
(2010)
-National Black MBA Association Member (2008-Present)
-Alpha Kappa Psi Professional Business Fraternity (2002-2004)
Microsoft Word Resume Available on Request