Gerardo Blanco, A+, CNA, CCNA, MCSE

Cell 954-609-0598
Email: gerry@techies-r.us

Professional Summary
I am proactive network professional with over 30 years experience in the compute
r industry. Results-driven problem solver whose career reflects ability to pinpo
int technical issues and brings systems to operational status in critical situat
ions. Constantly seeks methods to improve operational efficiency and productivit
y for end-users. Bilingual (English/Spanish). Strengths include:
Technical Skills
Networks & OS: Novell 3.x/4.x/5.x, Windows NT 4 Server, Windows NT 4 Workstati
on, Windows 2000 Server, Windows 2000/XP Professional, Windows SBS 2003/2008,
Cisco IOS 11.0, GEAC OS, Windows 9.x/ME, Exchange 2000, Mac OS 8.x/9.x/10.x
, Active Directory, Windows VISTA Home/Business/Ultimate, Windows 7 editions
Software: Microsoft Office Suite, ArcServe 6.0, Veritas Netbackup 3.2 / 5.x,
MS Internet Information Server 4/5, Various Anti-Virus Products, Funk Prox
y, HTML, IBM AS400 iSeries Navigator, Remedy, CA Unicenter Remote Host and
Software Delivery, Lotus Notes 8.5, VMware, Level Platforms, ConnectWise
Hardware: Compaq, Dell, IBM, Macintosh, Geac 8000/9000, AS/400 model 70/re
l 2, Cisco 25xx, Cisco 1900 switch, Xserve, Linksys devices, fluke Ethernet
meters
Protocols: TCP/IP, IPX, Appletalk/EtherTalk
Wireless: 802.11b, 802.11g, 802.11n

Certifications
A+ CompTia certification
CNA Certified Novell Administrator
CCNA Certified Cisco Network Associate
MCP+Internet Microsoft Certified Professional with Internet Specialty
MCSE Microsoft Certified Systems Engineer

Professional Experience

Network Computer Pros, Davie, FL 2/2010-4/2010

Field Systems Engineer
Salary: 22/hr.
* Systems administration of SBS 2003/2008 servers and Windows 2000/2003/2008 ser
vers
* Network connectivity support and troubleshooting
* Workstation support for Windows XP, Vista, 7 and Mac
* Remote support via Level Platform?s monitoring & remote control software
* Hardware repair & installation
* Software installation
* Wireless installation & repair
* Anti-virus & Anti-spyware installation and cleaning
* Installations of Backup Exec and troubleshooting
* iPhone and Backberry support

Royal Caribbean Cruise Lines, Miramar, FL 11/2007 to 12/2009

User Security Admin / Help Desk Analyst / Desktop Engineer (contractor)
Salary: 17/hr.
* User account maintenance for multiple systems
* User support at all levels for software and hardware (i.e. PC, printers, PDA,
Blackberrys):
* Support Lotus Notes 7, 8 & 8.5 clients
* Manage a world-wide user base of over 7,000
* Proficient in the Remedy system for problem ticketing and project management.
* Responsible for 1st and 2nd level support related to help desk tickets.
* iSeries Navigator for AS400 account maintenance
* JD Edwards One World Administration
* Active Directory Administration
* SQL Enterprise Manager
* Install & repair desktops/laptops (Windows & Macs)
* Support for Windows XP & Macintosh OS 10.x
* Install & support Blackberry smart phones
* Installed, upgraded, and configured network printing, directory structures, ri
ghts, security on Active Directory
* Proficient in CA Unicenter Remote Host and Software Delivery system

Assurant Solutions, Inc Miami, FL 5/2007-7/2007

Security Analyst (contractor)
Salary: 25/hr.
Administration of over a base of 11,000 user accounts worldwide on multiple plat
forms:
Duties included setting up/creating new users (rights/folders/groups), modifying
/deleting existing users, creating/modifying/deleting groups on Active Directory
and other multiple systems i.e. Windows NT/XP Professional/2000, Windows 2003,
Unix, Novell, RighFax, Lotus Notes, Mainframe/RACF, AS400, Oracle 9.x, and propr
ietary databases.

American Express, Weston FL 2/2005 - 6/2006

LAN Support Specialist (contractor)
Salary: 27/hr.
Support & maintain LAN infrastructure including W2K & 2003 servers, desktops, 32
70 mainframe connectivity, proprietary mail production equipment.
Setup and managed a Vertias Netbackup 5.x Enterprise Windows 2000 server with an
ADIC LTO tape library. Vaulted tape copies off site on a weekly basis.
GPO development and implementation.
DFS development and implementation
User support at all levels for software and hardware (i.e. PC, printers, PDA, Bl
ackberrys):
Train new and existing users on company?s computer applications including lotus
notes (R4.5 and R5) clients and network functionality.
Duties included setting up/creating new users (rights/folders/groups), modifying
/deleting existing users, creating/modifying/deleting groups on Active Directory
under Windows NT/XP Proffesional/2000 and Windows 2003.
Understanding of Windows NT/XP/2000 and Windows Server 2003 and Active Directory
2003.
Solid understanding of WAN and LAN equipment.
Experience with Microsoft Terminal Services.
Ability to provide exceptional customer service in a fast paced technology drive
n environment.
Responsible for 1st and 2nd level support related to help desk tickets.
Installed, upgraded, and configured network printing, directory structures, righ
ts, security, and operating software on file servers.
Responded to the needs and questions of users concerning their access of resourc
es on the network.
Performed independently and/or as a team member.
Managed and supported enterprise servers, network devices, desktop computers, pr
inters, and thin clients.
Facilitated timely ticket resolution by reviewing open tickets, evaluating prior
ities, gathering additional information, and escalating tickets as necessary.
Coordinated scheduling to ensure timely and smooth office setups.

Morris Visitor Publications, LLC (formerly Abarta Media), Miami, FL 2/2004 - 2/2
005
MIS Manager
Salary: 27/hr.
* Manage LAN/WAN infrastructure
* Desktop support for Local and Remote users
* Manage Citrix NT Server
* Manage Lotus Notes Domino Server 6.5 on Windows 2000 server: Duties include
d setting up new lotus notes accounts, including mailbox quotas and recertifying
ID?s, deleting users, changing user names, creating/deleting and renaming group
s.
* Manage 3com Switches 1000, 3000, 3300, 4250T
* Manage Novell 4.11 Servers
* Manage Arcserve 6.1 Backup server
* Manage MS SQL Windows 2000 server
* Manage a remote Xserve server on OSX 10.3.5
* Support MS Office applications
* Support Windows 98, 2000, XP workstations
* Support Macintosh 9.x/ OS 10.x workstations

CPFI.com, Miami, FL 4/2001-4/2007

Independent IT consultant
Salary: 50/hr.
Provides expert-level hardware, software support and instruction. LAN Network su
pport. Designs of intranets, html programming and documents procedures. Installa
tion and administration of Novell, Windows NT/2000 servers.
Projects:
* Web site design and administration
* Windows 2000 LAN installation and administration
* 802.11b Wireless LAN access installation and administration
* CAT5, CAT6 and flat wire installation
* Installation and training of a Document Archiving and Retrieval system

ADP/Totalsource, Inc., Miami, FL 9/1998-4/2001

Systems Software Engineer
Salary: 29/hr.
Provides desktop third-level hardware/software support and instruction. LAN Netw
ork design. Network/PC technician. Designed intranet forms, html programming and
document procedures. Install Novell, Windows NT/2000 servers and administrator
of in-house LANs with nation-wide access.
* Administration of company nation-wide Novell 4.11 fileserver and 3 remote Nove
ll servers
* Systems integration (Unix, PC, Macs)
* Design and implement department Intranet
* Administration of multiple NT 4.0 servers including a web server running MS II
S4/5 (Intranet)
* Project Management - research & develop new services based on new cutting-edge
technology
* Novell to Active Directory migration
* Created technical documentation for local and remote online systems
* Administer a NetBackeup 3.2 system for Novell servers

Beckman Coulter Corporation, Miami, FL 3/1994-7/1998

Network Administrator
Salary: 21/hr.
* Administration NT 4.0 Web server running MS IIS (Intranet)
* Assist in administration of Lotus Notes NT 4.0 servers
* Administration of ARCServe backup system running on Novell 4.1 Server
* Administration of over 50 Novell servers (1500 nodes)
* Administration of EPOCH backup system running on a SUN Sparc station
* Administration of Solstice backup system running on a SUN Enterprise 3000 serv
er
* Install new or re-install existing desktop PCs (over 250 PCs in roll-outs)
* Systems integration (Unix, AS/400, PC, Macs)
* Troubleshoot and resolve desktop PC or Network problems for over 1500 PCs
* Provide software/hardware support for Coulter systems worldwide

Vital Computers Service Intl. Miami, FL 4/1993-2/1994

Consultant (assigned to Coulter Corporation)
Salary: 18/hr.
* Install new or existing PCs (over 250 PCs in roll-outs)
* Troubleshoot and resolve PC or Network problems for over 1500 PCs

Miami-Dade Public Library System Miami, FL 7/1990-4/1993

Mini-Computer Operator
Salary: 13/hr.
* Help maintain and troubleshoot a WAN of 30 lease line data circuits along with
over 10 dial-up lines connected to a mini-computer environment.
* Develop programs in a mini/micro environment using native compilers and langua
ges.
* Assist in training library department staff in areas of mini/micro computer ap
plications.
* Analyze, troubleshoot and resolve software problems for desktops.
* Install and repair desktop PCs
* Supervise and support two projects running on a Novell 3.1 LAN (photo database
interfaced with mini) and a LANtastic LAN consisting of multiple CD-ROM product
s.

Dade County MLS, Inc. Miami, FL 4/1989-6/1990

Customer Services - Technical Supervisor
Salary: 20/hr.
* Supervise IBM AS/400 computer operations
* Supervise and train six telephone technical support personnel
* Hardware problem determination
* Work with vendor support in implementing disaster/recovery procedures
* System installation of hardware and software upgrades
* Telecommunication planning and implementation of Macintosh/PC LAN (AppleTalk)
and WAN (AS/400), consisting of over 144 dial-up modems
* Maintain system backups and rotation schedules for tapes
* Direct training of office and computer operation personnel on in-house and com
mercial software

Prior to 1989
Mini-Computer Operator, Miami-Dade Public Library System, Computer Services Divi
sion, Cultural Center, Miami, FL 1/1984-4/1989
Library Assistant III, Univ. of Miami, Otto G. Richter Library, Cataloging Dept,
Miami, FL
6/1978-12/1983

Education
Miami Senior High
Courses and Seminars
IBM's Certificate of Completion for Exchange 2000 Implementation and Administrat
ion. (3/25/02)
IBM's Certificate of Completion for AIX 5L System Admin. I (2/25/02)
IBM's Certificate of Completion for Building Scalable Cisco Networks (BSCN) (1
/28/02)
IBM's Certificate of Completion for AIX 5L Basics (1/21/02)
Productivity Point International?s Certificate of Completion for Cisco Certified
Network Associate Boot Camp (4/10/00)
Lotus Authorized Education Center's Certificate of Completion for Lotus Notes 4
Application Development I (11/27/96)
NextTech's Certificate of Completion for Windows 95 for Supp. Profs. (10/17/96)
Productivity Point's Certificate of Completion for Lotus Notes 4 Advance (8/16/9
6)
Productivity Point's Certificate of Completion for Lotus Notes 4 Intro. (8/2/96)
NextTech's Certificate of Completion for Windows NT Workstation & Server 3.51 (5
/19/96)
Waldec Group's Novell Education Certification for Novell 3.12 Administration (1/
17/94)
Florida Computer & Business College: COBOL programming certificate

Certifications ID & Dates

A+ Certification 3/2001 - Certification ID# COMP10467401
MCP+Internet / MCSE 2/2001 - Certification ID# 1056267
Cisco Certified Network Associate 4/2000 - Certification ID# CSCO10078258
Certified Novell Administrator 6/1998 - Certification ID# 9606360
Microsoft Certified Professional (Windows NT 4.0 Workstation) 4/1998 - Certifica
tion ID# 1056267
Microsoft Certified Professional (Windows NT 4.0 Server) 2/1998 - Certification
ID# 1056267

References

Alex Ramos 954-517-2236

Jose Molina 305-380-2403 or 786-427-5860
Adriana Fernandez 305-781-5631
Lynn M. Britt 954-739-0405