BEVERLY H.

YOUNG, PMP
1408 Bethel Methodist Church Rd - Burlington, NC 27217
by59a31e@westpost.net - (336) 263-3108
MANAGEMENT - IT & BUSINESS/PROFESSIONAL SERVICES
Strategic Planning - Project Management - Systems Implementation
- Process Improvement - Executive Leadership Development
- Healthcare/Benefits
Accomplished Manager with experience in not only domestic and
international project execution but also Information Technology
(IT) and business management. This includes end-to-end service
delivery management which consists of creating Statements of
Work, vendor management and interfacing with all areas involved
throughout the phases of the project management lifecycle.
Results oriented, influential leader with proven success in
implementing systems and improving processes in the
telecommunications and healthcare industries. Excellent
communicator and problem solver with ability to promote a positive
work environment.
CORE COMPETENCIES
* Strong Communication Skills * Project Management
* Team Player * Leadership
* Budget Forecasting & Management * Planning & Organizing
* Change Management * Vendor Management
* Developing & Maintaining Relationships
* Contracts and Negotiations
PROFESSIONAL EXPERIENCE
Trion Group, Burlington, NC
06/2009 - Present
CLIENT SERVICES MANAGER
Provide a consultative role to LabCorp's Human Resources
(HR)department in project management, web support and
product implementation.
Provide implementation strategy to LabCorp for HR systems
and solutions including project management for employee
benefit enrollment program. Interact with LabCorp IT
and third party vendors to improve HR systems and
processes. Ensure that proper project documentation
is maintained including scope documents, budgets,
schedules, client communications and resource
assignments if applicable. Coordinate requirements of
mylabcorp.com website with the client and initiate
communications with the appropriate team(s). Make changes
to the website as needed and provide acceptance testing for
those changes made by another party.
Key Achievements:
* Mapped out workflow process for automating HR forms in
workflow tool (Team Track) and implemented to HR across
the U.S.
* Documented new procedures and trained end users on Team
Track
* Managed transition of current Performance Management
system onto new, more user friendly platform
* Project managed employee benefit enrollment including
working with third party vendor to test and implement
Benefit Enrollment process for LabCorp employees on
mylabcorp.com website

Laboratory Corporation of America (LabCorp), Burlington, NC

04/2005 - 05/2009
MANAGER, INFORMATION TECHNOLOGY (IT)
Responsible and accountable for managing a team focused on
multiple projects related to strategic, business and other
organizational related objectives in the healthcare industry.
Managed $1.5M budget.
Established IT Project Management Office (PMO) to standardize
processes and procedures (SOPs) across IT as related to the
project management lifecycle. Oversaw staffing, strategic
directives and training of project management team. Built
credibility, established rapport, and maintained communication
with stakeholders at multiple levels, including those external
to the organization. Assisted in systems analysis and
implementations for Mergers and Acquisitions.
Key Achievements:
* Developed IT PMO as directed by CIO
* Coached, motivated and provided appraisals to 18 direct
reports
* Managed IT aspects (including third party consultants) of
email system conversion from Novell GroupWise to Microsoft
Outlook nationwide (approx. 14,000 users) and provided
dashboard reports to CIO
* Established Standard Operating Procedures (SOP) and Processes
for Project Management Team, Client Connectivity
Division/Network Security/First Response Teams, and
Acquisitions which also improved processes for Electronic
Data Interface (EDI) team and Project Requests
* Worked with Operations and PSCs to set up connectivity for
UnitedHealthCare win, as well as the initial implementation
of Appointment Scheduling kiosks.
* 1 of 5 winners (out of approx. 800 IT employees) to receive
2007 inaugural CIO award for exemplifying the spirit of
LabCorp and going over and above in the service to IT,
LabCorp, and our customers
* Selected into LabCorp's 2008 eXcel Mentoring Program to
mentor an assigned Protege
PROJECT MANAGER, IT NETWORKING/TELECOMMUNICATIONS
07/2003 - 04/2005
Engaged and facilitated cross-functional teams throughout
entire lifecycle of projects including those involving
Acquisitions and Facilities.
Interfaced with external clients (Doctors offices, Hospitals,
etc.) to understand their systems in order to establish
electronic communications to send orders and receive lab
results. Documented procedures to improve electronic data
interface (EDI) set up processes between external clients and
internal network security. Managed vendor responsible for
web conferencing product.
Key Achievements:
* Managed project responsible for renovating office space
and moving approx. 200 call center employees from lab
facility.
* Worked with Network Security to establish EDIs with over
500 external clients
* Trained peers on EDI process
* Documented procedures and trained end users company-wide
on using web conferencing product
* Promoted to Manager over IT Project Management team

Lucent Technologies, McLeansville, NC

10/2000 - 02/2003
MANAGER, IT BUSINESS & PROFESSIONAL SERVICES
Managed virtual team responsible for developing corporate-
wide data warehouse. Prioritized and managed daily work
efforts of third party vendor. Assisted end users on SAP MM
& FI modules.
Provided documented requirements of Supply Chain organization
to virtual team responsible for establishing data warehouse.
Spearheaded decommissioning activities of legacy systems.
Prioritized and managed daily work efforts of IBM team
responsible for supporting Purchasing and Payables systems.
Participated in annual budgeting process and headcount
requirements by gathering data from other managers and
working with Senior Management from Lucent and IBM.
Key Achievements:
* Coached and appraised team members located in Massachusetts,
Ohio and North Carolina
* Decommissioned legacy systems and servers which eliminated
$1M in expenses
* Assisted Finance and Purchasing teams with training for SAP
MM & FI modules
* Selected as 1 of 25 IT members (out of approx. 1600) to
attend & graduate from the Executive Leadership Development
Program at Babson College
MANAGER, IMPLEMENTATION & HELP DESK TEAMS (SAP & ARIBA)
06/1998 - 09/2000
Launched implementation team in charge of deploying SAP
& Ariba products to Purchasing organization globally.
Created Help Desk to support Purchasing and Accounts Payable
end users throughout the company.
Established and documented processes and procedures for Help
Desk which provided Customer Service support for SAP (MM &
FI Modules), Ariba Web Requisitions and other Purchasing
applications. Hired, trained and appraised both the
Implementation and Help Desk teams. Provided change
management and communications to all areas impacted by
implementations. Supplied on-site production support to end
users for 1 to 2 weeks during systems implementation.
Key Achievements:
* Worked with Ariba vendor to develop a web requisition
application and deployed it throughout Lucent.
* Implemented all aspects of Help Desk (toll-free #, scripts,
 email address, etc.) and provided communications to end
users
* Supported SAP Implementations in the following:
- US: North Carolina, Florida, Illinois, Georgia,
Maryland, Colorado, Louisiana, Arkansas, New Jersey
- International: Egypt, Ireland, Singapore, Germany,
UK, Netherlands

EDUCATION AND CREDENTIALS

Bachelor of Science, Accounting - ELON UNIVERSITY, Elon, NC
Masters Certification, Project Management - GEORGE
WASHINGTON UNIVERSITY, Washington, DC
Executive Leadership Development Program - BABSON COLLEGE,
SCHOOL OF EXECUTIVE EDUCATION, Wellesley, MA
Professional Association:
PROJECT MANAGEMENT INSTITUTE, PMI (2009 - Present)