MARK FENDER

4512 N. 167th St. * Omaha, NE 68116

cell: 402-320-8977
mf5c1b4e@westpost.net
SALES CAREER PROFILE
Seeking to Transfer Broad Based Skill Sets, Over 20 years of sales experience in
field sales, my goal is to use my extensive experience in communications and te
chnology sales to learn even more and excel in my career.
Results-focused, quality-driven professional with extensive experience in direct
and consultative sales, demonstrating consistent achievement of objectives, str
ong sales and service skills, and dedication to organizational goals. Advanced p
resentation and relationship development abilities, with track record of generat
ing penetration into assigned business and government clients.
Core Knowledge & Skill Areas:
* Customer Relationships * Solutions Selling Strategies
* Contract Negotiations * Relationship Building and Selling
* New Account Penetration * Niche Market Development
* Sales Pipeline Expansion * Superior Customer Service Skills

RELEVANT EXPERIENCE Sprint/Nextel Corporation, Omaha, NE 2006-Present

Public Sector Account Executive (2006-Present)
Primary responsibility for wireless sales for federal, state, local government,
utilities, healthcare, non profit organizations, K-12 and higher education sect
ors in Nebraska, Western Iowa, South Dakota, and Northwest Missouri.
* Dramatically grew customer base including Omaha Public Schools, Children's Hos
pital, Madonna Rehabilitation Hospital, Omaha Public Power District, Lincoln Sur
gical Hospital, Cedars Youth Services, and many other accounts.
* Increased penetration of existing accounts by using solution selling. Dramatic
ally grew accounts such as Millard Public Schools, Northern Natural Gas, Metropo
litan Utilities District, and Offutt Air Force Base.
* Overcame potential custoner perception of Sprint's poor customer service by pr
oviding personalized customer service and finding solutions to complex customer
service issues.
Alltel Wireless, Omaha, NE 2005-2006
General Business Sales Representative
Managed 50-75 business and government accounts, also prospected for new business
accounts, managed account funnel, provided customer service and training for cu
stomers
* Grew account base by average 3-5 new accounts per month, both small and medium
sized businesses- average of 15-60 lines per account
* Solved complex customer service issues to retain and grow current customer bas
e.
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MARK FENDER Page 2

...Professional Experience Continued...

Qwest Communications, Des Moines, IA and Omaha, NE 1998-2005

Sales Consultant- Residential Services Call Center
Sold complex communications solutions for residental customers in 14 states incl
udes, home phones services, packages, DSL, wireless, and customer
* Went from new trainee to Presidents Club in 1st year with company, I qualified
4 more times as well, was 6th in company in 2003 out of over 3,000 sales consut
iants.
* Won numerous sales contests including trips to Hawaii, Europe, .Florida, Arizo
na, New Mexico, and Washington D.C.
* Generated an average of 6-700,000 dollars per year in revenue for Qwest, I ger
erated over 1,000,000 million dollars in 2004.
Home Improvement Products, Inc Yakima, WA 1993-1998
Home Improvement Sales to Residential Customers
* Sold siding, windows, and roofing to homeowners in 3 western states, managed l
arge customer base, sold 500,000-750,000 dollars per year in gross sales.
* Provided superior customer service, grew business to point that over 50% of my
business was from customer referrals.

PROFESSIONAL DEVELOPMENT Bellevue University, Bellevue, NE

126 Credit Hours, 3 Short of Bachelors Degree in International Business
Portland Community College- Portland, OR
2 years double major- political science and history- no degree
Professional Development:
Alltel Professional Sales Training Program, Sprint Sales Training Program, 8 wee
k Qwest Sales Training Program