MICHELE KOELB

28610 Golf Pointe Blvd.

Farmington Hills, MI 48331
Home: (248) 848-1096 Cell: (248) 798-0261
mk61b9fa@westpost.net

ACCOUNT MANAGER SALES REPRESENTATIVE

Highly motivated, and results-driven sales professional with over five years of
sales experience focused on automotive and information technology industries. S
elf-motivated with demonstrated ability to execute operational excellence to ens
ure strategic sales goals are consistently met, delivered on time, within budget
and scope. Creative salesmanship exemplified to understand and analyze industr
y dynamics to ensure a high level of customer satisfaction is obtained by identi
fying customers needs, maintaining and establishing new business relationships,
and effectively communicating industry products, services and developments. Exc
eptional communication and negotiation skills to understand and convey complex p
roduct information. Demonstrated ability to take initiative to successfully con
tribute to companys goals and objectives for continued growth, and profitability
.
CORE COMPETENCIES:
Account/Vendor Management Team Leadership & Motivation
Pricing/RFQ Budget and Policy Administration
Strategic Sales & Market Analysis Communication and Negotiation
Relationship Management Business Development
Sales Growth & Profitability Training and Development
Needs Assessment & Identification Business to Business Sales
Organization & Time Management Conflict Management
PROFESSIONAL EXPERIENCE:
EDS Pontiac, MI (Aug 2009 Nov 2009)
Information Technology, Data Processing and Preparation Services
SALES REPRESENTATIVE Contract
Sales Representative for current and new customer accounts. Managed projects an
d participated on cross-functional teams as key contributor. Continuously revie
wed and implemented process improvements, including streamlining work processes
to improve efficiency. Managed order-processing, vendor negotiations, prepared
quotes for potential customers and maintained all quote documentation with accur
ate pricing and configurations. Demonstrated technical and product knowledge fo
r organizations products to perform customer presentations. Worked with departm
ental and cross-functional work groups, (IT, Purchasing, Marketing) to assure th
e customers and vendors were kept current on companys solutions, products and se
rvices to ensure alignment with company goals and objectives
Accomplishments:
Successful in settling aging accounts receivables to collect $134,000 from GM
Partnered with sales and marketing business units to assist with the development
and roll out of pre-packaged products and services
Harman International Automotive, Novi, MI (Jan 2009 May 2009)
Manufacturer of audio and infotainment systems
SALES REPORTING ANALYST - Contract
Responsible for supporting the transition of financial processes from various Ha
rman locations to the Financial Shared Services Center. Provided required timed
 reports for daily metrics, recommended and implemented process improvements to
reduce costs, and improve efficiency. Assisted Sales and accounting with proces
sing invoices, training staff, and working with auditors for Sarbanes-Oxley comp
liance. Collaborated with customers to manage order processing, vendor negotiati
ons and provide support to the sales and marketing team
Accomplishments:
Resolved 95% of customer short pay issues
Implemented corporate working instructions to process vendor and customer invoic
es in SAP. Provided development and training to analysts on procedure. Monitor
ed and implemented corrective action for process improvement initiatives, which
resulted in a 98% reduction of duplicate invoice payments.

Kostal of America, Inc., Novi, MI (Nov 2006 Feb 2008)

Manufacturer of electronic, electromechanical and mechatronic products
PRICING AND PROJECT SALES ANALYST
Maintained sales pricing data in SAP by effectively communicating and updating t
he customer, manufacturing plants, accounting and purchasing departments on cust
omer price changes from new or modified commercial agreements, blanket purchase
orders, annual givebacks or engineering changes
Tracked, managed and drove financial recovery from customers for non-production,
parts, tooling, and engineering changes. Established relationships of integrit
y and trust with internal and external customers
Representative for companys products at trade shows and marketing events to incr
ease market penetration, identify new business opportunities and advise program
management of market trends and competitive activity
Accomplishments:
Collaborated with sales and suppliers to resolve and reduce blocked purchasing i
nvoices by 78%
Robert Bosch Corporation, Farmington Hills, MI (Jan 2001 Aug 2006)
Manufacturer of automotive technology, consumer goods and industrial technology
products
SALES ACCOUNT MANAGER AC Chassis Business Unit
Responsible for maintenance and enhancement of Nissan Platform for brake foundat
ion and actuation products (calipers, rotors, drum brakes, park brakes and maste
r cylinders/boosters). Established close contact with all relevant customer purc
hasing, engineering, quality and manufacturing personnel to gain their assistanc
e in the maintenance of current business and development of new business. Trave
led to manufacturing plants to support the customer, resolve quality, tooling, p
roduct launch or component shortage issues and to support the develop of new opp
ortunities
Accomplishments:
Promoted from Sales Coordinator to Account Manager based on work performance, cu
stomer service and product knowledge
Worked with customer and suppliers to resolve 92% of tooling and sample invoice
issues to collect $431,000
EDUCATION
Master of Business Administration (MBA)
Walsh College, Novi, MI
Bachelor of Science Business Administration (BSBA)
University of Detroit- Mercy, Detroit MI
MILITARY
United States Navy Telecommunications Specialist
SBI Secret Clearance (Inactive) Anarctica Sea Duty
COMPUTER SKILLS
Microsoft Office, MS Word, Excel, PowerPoint, Access, Lotus Notes, SAP, AS400, O
racle, JD Edwards, Visio, PeopleSoft, WorkFlows, SharePoint, QAD, Legacy, IMDS,
QuickBooks
PROFESSIONAL DEVELOPMENT:
Society of Automotive Engineers, ISO/TS16949, Dale Carnegie, Effective Sales and
Negotiation, TOPS (Team Oriented Problem Solving) PPAP, QS-9000/TS16949, Kaizen

PROFESSIONAL ASSOCIATIONS/VOLUNTEER PROGRAMS:

Womens Republican Club of Bloomfield Hills
Economic Club
Volunteer for Westland Lighthouse Homeless Shelter
Volunteer for COTS Womens Shelter, Plymouth MI
Volunteer for Haven House Pontiac, MI