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Lisa Dano

Stafford, Virginia o (540) 242-3175 o ld65c388@westpost.net


OBJECTIVE: To secure a position utilizing my IT and accounting
background
Highlights of Qualifications
* Resourceful and detail-oriented; skilled problem-solver, eager to
learn new skills
* 10 years experience working in computer operations and technical
support
* Highly adaptable team player, able to work independently and as
part of a team
* Successful background in performing equipment installation,
upgrades, patches, and configuration changes
System & Backup AdminIstratIon
* Configured and maintained Legato Networker backup server
* Managed and monitored daily backups for all Telco & Finance
servers
* Developed backup and disaster recovery procedures
* Optimized backups for speed and performed system/file restorations
upon user requests
* Implemented upgrades, patches and configuration changes
* Monitor and troubleshoot to diagnose system problems: document
system events
* Identify and document root cause for system events
* Maintained network security policy, addressed server security
issues and applied appropriate security patches and upgrades
Customer Service/Technical Support
* Maintained server uptime in accordance to service level agreements
* Coordinate with vendors and customers for hardware installation
and maintenance
* Maintained inventory of IT assets & assisted in general daily data
center operations
* Perform off-hours and remote support for 7x24 Sun Enterprise
production environment
* Assisted customers with reported problems, tracked and documented
to resolution
* Helped external auditors during SOX IT testing
Accounting Administration
* Organized and reconciled bank account of $3 million
* Improved operations by developing an employee database for health
insurance payments
* Acquired extensive experience in all aspects of car dealership
accounting including A/P & A/R, monthly balance sheet
consolidation, control accounting and general cash functions
* Processed payroll and calculated commissions for sales staff
* Research account transactions, demonstrating a keen ability to
recognize and resolve discrepancies
.
Employment History
Maximum Impact Glass Studio o Owner/Operator o 2008-pres
Verizon/ EDS / MCI Worldcom o System /Backup Administrator o 1999-2007
US Army o Help Desk/ Technical Support o 1996-1999
Piehler Pontiac / Gabriele Ford / Vanderstyne Ford - 1992-1996
Education & Certifications
BS Accounting o Saint John Fisher College o Rochester, NY
AAS Computer Information Systems o Monroe Community College o
Rochester, NY
US Army Information Analysts School o Ft Gordon, GA o Honor Graduate

SANS Certified Securing Solaris o Professional SCSA Sun Solaris 8


Certified System Administrator
Community Service
Washington Glass School, Teachers Assistant and Intern o 2008-pres.
Fredericksburg Center for the Creative Arts, Assistant Curator o
2008-2009
Computer Skills
Solaris Unix, Microsoft Word, Excel, Powerpoint, SQL, PHP, Adobe
Photoshop, Adobe Illustrator, Adobe Dreamweaver, Legato, HTML, CSS,
Perl, Shell Scripting

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