Cynthia Banks

8704 Cambridge Ave Apt 410 Kansas City, MO 64138

Mobile: 816-277-6945 Fax: 816-765-5147
Evening Phone: 816-765-5147 Email: cb6800a8@westpost.net
Education
Park University
Parkville, MO 64052
Bachelor of Science
Business Management/Computer Information System
Programming and Software Skills
Microsoft Office XP, Microsoft Office 2007, Drake Tax Professional, and Neat Rec
eipt 3.0.
Work Experience
Internal Revenue Service 2/2009 - 1/2010
Cash Clerk/Security Desk Clerk
* Verify badges and authorization in the restricted area for all employ
ees and managers.
* Process payments for individual and business owners for tax payment d
ue.
* Sort different types of tax forms that comes from extraction departme
nt.
* Make sure everyone that has access in the restricted to follow the st
andard guidelines.
* Transport Department prep checks for deposit to Federal Reserve Bank.

Tax Services Unlimited, LLC 1/1984 - 2/2009

Owner
* Process individual income taxes on a yearly basis.
* The tax season is from January through April 15. Process approximatel
y 25 tax returns.
* After processing the taxes for many years I decided to open a busines
s called Tax Services Unlimited LLC January 2004. Process 1040s and self-employe
d taxes.
* Send the taxes either through the mail, direct deposit or send them e
lectronically over the Internet.
SI International 9/2007 - 10/2008
PAS Clerk 2
* Performed Document conversion, document destruction, records manageme
nt, and storage and mailroom functions as prescribed in the Standard Operating P
rocedures developed for the ROC
* Transferred in/out file; Physical interfiling; Batch audit; loads and
unloads boxes and pallets from trucks
* Interact with Supervisory staff in PAS card resolution (PAS is daily
time cards);
* Assists in maintaining reports/databases
USPS 8/2005 - 12/2007
Rural Route Associate
* Sort incoming mail by address from the main post office for deliver t
o residential and businesses daily plus Saturdays.
* Write up accountable such as express mail, certified mail and registe
red mail for delivery to residential and businesses
Department of Treasury-Financial Management Service 5/2004 - 8/2005
Mail Processing Clerk
* Performed a variety of mail and file operations, production and posta
ge reporting, and review, coding and scanning of correspondence and checks. X-ra
ys all incoming mail and packages to detect potential risks and reports suspicio
us items.
* Sort and records certified, registered, and express mail, determines
disposition of items, and routes to appropriate areas. Opens, sorts, and codes i
ncoming correspondence and returned checks.
* Assessed and determine items to be scanned and those requiring manual
processing.
* Review automated/scanned records to ensure accuracy and resolves erro
rs encountered.
* Prepare outgoing items for mailing, determining delivery class of mai
l, and preparing labels.
* Managed postal mail metering machine and performs general maintenance
, as needed.
* Operate the EAM-Mosca TrayMaster/USP2 Strapping mail machine.
* Moved the BMC (Bulk Mail Center) and AMC (Airport Mail Center) and ad
ding mail trays that have been strap to the BMC or AMC.
* Tracked item and postage totals, balances data and makes corrections.
* Participated in monthly check pack-out and pulling check holds.

Mid-America Addiction Technology Transfer Center-UMKC 12/1999 - 4/2004

Project Manager, Marketing and Special Projects
* Recorded keeping and tracking systems; developing systems for trackin
g; generating alternatives/options and information gathering in decision-making;
* Creative problem-solving skills in administrative tasks; Reorganizing
the Resource Library;
* Responsible for the Caliber data entry process for training evaluatio
ns;
* Maintained office filing system.
* Utilized my data entry skills to enter data on the Caliber Government
Evaluation System online;
* Used Quick Books for all Accounting records
* Performed address updates on Goldmine Software;
* Volunteered to teach a class in basic Microsoft computer skills for t
he Metropolitan Community College-Pioneer Campus computer lab; Project logistics
, billing, ordering of office supplies; Technical assistance on computer issues;
* Monitoring and maintaining trainee progress/status records for certif
ication
* Assisted with COMBAT meeting;
* Prepare legal contract, accounts payable and receivables, analyzing t
ransactions;
* Direct customer service contact with the public; communicating with h
igh-level agency officials, managers, employees, and the general public;
* Worked with general office responsibilities consisting of answering t
he switchboard; process curriculum orders by mail, fax or phone in a timely mann
er; prepares public presentation outlines, and develops standard for form letter
s and replies to inquiries.