411 Keim Rd.

Boyert
own Pa, 19512
610 987-3683
Stephen J. Macready

IT and Customer Service professional specializing in supervision and management

of system performance, staff procedures and development, user availability and c
ustomer satisfaction while using leadership, personal skills and dedication to m
eet expected goals.
Skills and Accomplishments:
At Quest Diagnostics in Norristown Pa. (formerly SmithKline Beecham Clinical Lab
s.)
I developed and installed standard operations documentation for 24x7 operations
Implemented problem management procedures for escalation and resolution, serving
as
Tier 2 level for ticketed problems.
Held titles of Operations Supervisor and Operations Analyst
Providing leadership and training for Data Center staff in operating systems and
software
applications in Norristown, Collegeville Pa. and Teterboro N.J. during corporate
merger.
Received several awards for performance and dedication.
At SunGard Availability Services in Philadelphia, Pa.
I supervised a team of recovery specialists for customer testing and disaster re
covery
receiving several Excel Awards for "Service Excellence".
Daily priority on setup and quality assurance of customer testing requirements f
or servers,
libraries, networking and system availability for deadline start times.
Responsible for maintaining customer testing schedule, assigning staff coverage
and
evaluating performance, preparing morning reports for upper management, reviewin
g
documentation and ensuring protocol is followed for problem escalation.
Hardware and Software Applications:
Multiple mainframe and server environments, robotic libraries and storage manage
ment,
printer and desktop applications and devices. HP VAX/VMS, IBM, UNIX, EMC
BMC Patrol, Alarm Point, Peregrine Service Center, Omni-Back, PCM, TMS, ControlM
, NOC, QTools, SQL, Oracle, Portal, MS Office, ETime, LiveLink, WebEx, HVAC moni
toring and escalation

Experience:
2007 to 2009 SunGard Availability Services
Philadelphia, Pa.
Midrange PCLAN Operations Supervisor
Supervised staff for setup and configuration of required servers, libraries and
networking for client disaster recovery or testing using multi-sytem hardware an
d components following user specifications on test plans.
(Reason for leaving Down-sizing
1988 to 2007 Quest Diagnostics Inc. (formerly SmithKline Beecham)
Specialist, Operations Analyst
Supervised shift operations in two Data Center sites. Provided technical support
for all System, Networking, hardware and software applications for internationa
l bio-chemical lab processing for Health Care Industry
(Reason for leaving: Down-sizing)
1980 - 1988 Academy Insurance Group King of Prussia Pa.
Data Control/ Computer Operations Supervisor
(Reason for leaving: Company moved to Atlanta Ga.)
1977 - 1980 Communications Group Inc. King of Prussia Pa.
Computer Operations Supervisor (Reason for leaving: company folded)
1974 - 1977 Thriftway Foods Distributions Oaks
Pa.
Computer Operations Supervisor (Reason for leaving: Career advancement)
1968 - 1972 U.S. Army Airborne Paratrooper, weapons specialist, infantry
Served with 82nd Airborne - North Carolina, West Point N.Y., Turkey
8th Airborne - Weisbadden Germany, Italy
173rd Airborne Brigade - Republic of South Vietnam
Education :
1972 - 1974 Computer Education Institute Philadelphia Pa.
Programming and computer operations. Certificate and college credits for degree
Placed in top ten of a class of fifty.
1974 - 1976 Two year on-the-job training program set up and approved by Veteran
s Administration for Business Administration in an IT environment.
1980 to 2006 Numerous company sponsored courses for programming and operations
of
system hardware and software applications
Interests: Learning anything new, Bible study, children education and broadcast
ing, family activities, Christian ministries.