A professional with sixteen years work experience is seeking a position with men

torship, training, and growth for greater responsibilities. Parlay strengths in

management, training, liaison, writing skills, research, conflict resolution, cl
ient-guest services, advanced Microsoft Office Suite proficiency, and the spoken
-written command of the English and Spanish languages.
Professional Experience
CBIZ MHM, LLC., West Los Angeles, California. (6/2006 a" Present)
(Industry: Business Accounting, Tax, Finance, & Consulting Services)
Executive Assistant - Receptionist (6/06 a" Present) a Mail & File Clerk (3/08 a
" Present)
a Assisted the V.P. of B & I Dept. with suspect, prospect, and client relationsh
ip management with the newly implemented Salesforce software (6 months).
a Collaborated w/ the Western Regional Marketing Director on a two-month competi
tive market outlook research project 2008.
a Implement communications to restore and raise the caliber of personal accounta
bility regarding attendance, office etiquette, and daily billable time entries a
mong 100+ employees.
a Renovated the current 50,000+ file management system generating an all-employe
e full compliance memorandum policy.
a Professional Image Award winner 2006, 2007, & 2008.
a Reduce printing costs by 15% by designing and implementing electronic form tem
plates; and mailing costs by 20% implementing Pitney Bowes e-certified mail serv
ices.
a Develop PowerPoint presentations, cater business events, executive and high-en
d client schedule /travel arrangements, hospitality, and tax assembly.
a Fun Committee member helping organize companyas annual events (e.g., business,
holiday party, summer trips)
World Headquarters Branch of Jehovahas Witnesses, New York City, New York (5/199
9 a" 4/2005)
(Industry: Non-Profit)
Executive Receptionist a Tour Coordinator (1/2003 a" 4/2005)
a Coordinated the Branchas Complex Tour provisions/itineraries for international
delegates.
a Liaison for Executives in Guest/Tour, Security, Building Services, Medical, an
d Transportation Depts.
a Greeted over 440,000 international visitors; trained and effectively handled i
n all levels of conflict resolution.
a Policy liaison for city, state, and local authority officials.
a Trainer for guest services, security, fire and medical emergency protocol.
Lead Desk Overseer a Building Complex & Projects Coordinator a Personnel Commit
tee Member (1/2001 a" 1/2003)
a Managed 60+ personnel as an Overseer representative to the Building Services D
ept. director.
a Wrote personnel progress evaluation reports and mentored for improved relation
s and greater effectiveness.
a Performed as Supervisor, Coordinator, and Trainer for 110 security personnel.
a Co-wrote updates to emergency protocol manuals for complexes and hotel-residen
tial buildings.
a Planned and coordinated security surveillance and emergency drill exercises to
test team readiness.
Front Desk Receptionist for Eight Lobbies (5/1999 a" 1/2001)
a Mastered all varieties of responsibilities at all eight major front-desk lobby
operations for tour bldg. complexes and various concierge-like residential buil
ding
Education
UC Berkeley a" Berkeley, California (5/1994) - Molecular Cell Biology & Cell Bio
chemistry, B.S.
a Deanas Highest Honors in College Letters & Science