Customer Service Specialist

____________________SUMMARY____________________
Customer service professional offering 10 years of diversified experience. Exce
llent communication and problem-solving skills. Dedicated to achieving customer
satisfaction as well as meeting or surpassing company expectations. Able to focu
s on projects, develop strategies and meet or exceed deadlines. Strong rapport w
ith personnel, customers, and associates based on knowledge, professionalism, an
d integrity.
____________________EXPERIENCE____________________
2000 to 2009 - Procedure Scheduler Logistics
Piedmont Medical Center, Rock Hill, S.C.
Communicated with customers daily. Communicated information clearly and accurate
ly. Committed to the assistance and support of others while maintaining a cheerf
ul and helpful attitude. Built rapport with customers through effective and prec
ise communication. Build rapport and trust quickly with clients and colleagues.
Answered and directed general calls. Provided exceptional level of support conce
rning director assistance. First point of personal and telephone contact for pat
ients, medical practitioners,health care professionals and administrative worker
s. A fast paced approach, and adherence to strict clinical protocols for confide
ntiality and communicationwere a daily imperative. Answered incoming calls- aver
age 60 per day- resolving issues with customers and billing department. Consiste
ntly provided excellent, informed customer service and maintained strong reliabl
e work etic. Compiled and delivered reports. Updated processing procedures. Cent
ralized contact point for all communications, problems and administrative inquir
ies posednby healthprofessionals, doctors, patients and relatives.
1988 to 1999 - Tax Assistant
Twin States Tax Service, Fort Mill, S.C.
Reviewed financial records, such as income statements and documentation of expen
ditures to determine forms needed to prepare return. Calculated form preparation
fee according to complexity of return and amount of time required to prepare fo
rms. Reviewed financial records, such as income statements and documentation of
expenditures to determine forms needed to prepare return. Computed taxes owed, u
sing adding machine and personal computer, and completed enteries on forms, foll
owing tax form instruction an tax tables. Consulted tax law handbook and bulleti
ns to determine procedure for preperation of atypical returns. Consulted tax law
handbookand bulletins to determine procedure for preperation of atypical return
s. Interviewed client to obtain additional information and deductible expenses a
nd allowances.
1998 to 1999 - QA Lab Technician
Continental General Tire , charlotte, N.C.
Graded, classified, and sorted products according to size, weight, color and oth
er specifications. Marked, affixed and stamped product and container to identify
defects and denote grade and size information. Collected and selected samples f
or testing and for use as model. Discarded and routed defective products and con
taminants for rework and reuse.Notified supervisor and specified personnel of de
viations from specifications, machine malfunctions and need for equipment mainte
nnance. Read work order to determine inspection criteria and to verify identific
ation numbers and product type. Measured dimensions of product, using measuring
instruments such as rulers, calipers, gauges, and micrometers to verify conforma
nce to specifications. Wrappede and packages product for shipment and delivery.
Cleaned, trimmed, made adjustments and repaired product and processing equipment
to correct defects found during inspection.
1990 to 1998 - Dining Room Supervisor
PIizza Hut, Pineville, N.C.
Managed operations from creating menus to employee scheduling and supervision. B
oosted customer base and established repeat clientele. Delivered efficient, cour
teous service to customers. Courteously and efficiently served customers and ope
rated cash register. Provided quick, efficient and friendly service to customers
. Ensured customer satisfaction by monitoring needs and filling special requests
. Verified the accuracy of charges, delivered customer checks, and ensured promp
t processing of transactions. Received food and beverage orders, advised on dail
y specials, and delivered food and drinks.
____________________EDUCATION____________________
1986 - Surgical Technology, AA
York Technical College, Rock Hill, S.C.