Derick Cobb

2245 W. Rosemont St. Unit # 2 312-203-5439

Chicago, IL 60654 dcobb@thechicagoschool.edu
Objective:
To obtain a position with your company where I can use my knowledge, skills, and
abilities to benefit your company.
Education:
Columbia College, Chicago, IL Sept. 1982 Jan. 1985
Major: Arts, Entertainment, & Media Management Program
Professional Experience:
IT Helpdesk Specialist/ Purchase & Procurement Mar
ch 2007 - present
The Chicago School of Professional Psychology, Chicago, IL
Provide desk to wall technical support for faculty, staff, and students.
Purchase, repair, auditing, and distribution of Blackberry / iPhones
Purchase, repair, auditing, and installation of all school copiers and printers
Provide laptop & desktop repair, installation & distribution.
Assist with PC hardware and software installation and troubleshoot.
Maintain and install ADP employee time management Cronos Time Clocks.
Assist with Cisco 4200 series phone setup & distribution
Installation, repair, & troubleshoot of lab & classroom audio/video equipment
Provide software support to Microsoft Windows XP, Microsoft Windows Vista, Micr
osoft Windows 7, and Apple Mac OS X.
Intermediate knowledge base of Microsoft Office 2003, Microsoft Office 2007, Mi
crosoft Visio 2007, Microsoft Project 2007, Cisco Unity IP Phone configurator, M
icrosoft Greatplains, Microsoft Business Portal, Numera Trackit Version 8, Sopho
s Anti-Virus, TBS PCounter Print Management, Skype, Webex, Adobe Acrobat 9, Adob
e Creative Suite 4, Nero 9 C/DVD Burning software, Blackberry Enterprise Server,
Blackberry Desktop Software, and iTunes.
Provided hardware support to Kyocera copies, Canon copiers and printer, Dell Pe
rsonal Computers, IBM Thinkpad and Thinkcentre, AT&T Cellular devices, (Blackber
ry and iPhone), and Cisco Phones
Provided support to audio/video equipment including projectors, audio amplifies
, and wireless microphones
Personal PC Technician
Jan 2006 June 2007
Derix Consulting, Chicago, IL
Provided continual PC repair, virus removal, training, and tech support for 12
clients
Senior PC Technician
Nov. 1998 Jan. 2006
OCE North America, Chicago, IL
Provided desk to wall technical support for 2000 employee based PC software an
d hardware problems
Provided new employee configurations of PC software and hardware
Tested and distributed new software, hardware, and hardware upgrades to client
staff
Provided technical phone support for remote office personnel
Received intermediate level certificates for Windows XP and Microsoft Networkin
g
Technical Support Specialist III
 Feb. 1995 Aug. 1998
US Robotics/3Com, Skokie, IL
Provided advance level phone support on installation and repair of modems to co
nsumers
Provided documentation on installation, testing, and repair of analog modems to
personal computers
Advanced from level I Technical Support Specialist