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KERMIT S.

MIDDLETON
2317 Freetown Court#12C
Reston, VA 20191
(703) 994-7778
km75d700@westpost.net
PROFILE
Network Engineer/Technical Manager- offers over eleven years of professional and
educational excellence. With a five year concentration in Network Engineering.P
reviously an independent business owner and performed designated managerial role
s on federal contracts.Demonstrated experience analyzing and testing software sy
stems, training staff members and development user guides, and providing end-use
r support and new site build outs for companyas growth. Recognized for ability t
o configure and troubleshoot PC's, repair computer hardware, servers, installati
on of updates and new software. Installed Cisco routers and switches at various
locations and performed testing on LAN/WAN connections. Experienced in Windows a
nd Solaris environments. Strong customer service, communication, organizational
skills and proven leadership in various roles for several organizations.
EDUCATION
--Master of Science, Strayer University
Major: Communication Technology
--Bachelor of Science degree, Southeast University, Washington, DC
Major: Information Systems Management
--Associate degree, Monroe College, Bronx, New York
Major: Computer Science
-- Graduated Washington Irving High School, Manhattan, New York
JOB RELATED TRAINING
Electronic Maintenance Technician US Army
a Maintaining of computer systems and Information Technology Media such as: fibe
r optics, data storage devices, distributed process networks (DPN), demultiplexe
rs, receivers, communication data links, sensors, power supplies and uninterrupt
ible power supplies (UPS). Performed Unix Administration on Military hardware SU
N systems.
a Windows 2000 Administration Training
a UNIX (Solaris 6) Administration Training
CERTIFICATIONS:
Comp TIA A+, Network+, BISCI (fiber optics), CCNA, CCNP and MCITP Server 2008.
Computer Skills
Software: Microsoft Office Suite, DreamWeaver, Legal Key, PC Docs.
System Works, DameWare NT Utilities, Timbuktu, Lotus 1-2-3,Remedy, Visio and Exc
hange 2003.
Operating Systems: Windows 95/98/XP, NT, 2000, Server 2003, Server 2008 and Unix
.
KEY PROJECTS:
--Migrated Avaya Phone system to Cisco Call manager platform.
-- Reviewed building plans for the build out of the new office location and fine
tuned the IT infrastructure.
-- Responsible for building and testing of new remote office network with Cisco
hardware.
-- Designed orientation process to train incoming staff members in the area tech
nology.
--Trained new MIS members on help desk procedures and after hours end user suppo
rt.
--Created company user manuals for various hardware products.
Leadership: Responsible for delegating duties as required to staff of up to 12 m
embers.

EMPLOYMENT HISTORY
STI Technologies(Afghanistan)
Field Service Engineer Lead
9/09-Present
Deployment and maintenance of Biometric equipment for government customers. Resp
onsible for 6 to 10 Field service engineers. Provided support and guidance with
their performance of daily duties while providing direct support to customers at
multiple sites. Support was provided on a wide range of platforms. Ranging from
Active Directory to use of network troubleshooting tools.
Support ranged from level 1 help desk issues to high level infrastructure suppor
t. Including satellite feeds and RF towers.
AGILEX Consulting
Network Design Consultant
6/09-9/09
Team member of project consultant team for a client within the Homeland Security
Agency. Created documentation for installation of Server 2008 and SQL Server 20
08, recommended the best practices for installation and network deployment. Perf
ormed duties on a 5 member team for advising customer of Networking and Operatin
g system configurations, installation, documentation and continuity of operation
s. (COOP)
APEX/LOCKHEED MARTIN
Senior Network Engineer
11/08-5/09
Lead engineer supervising the activities of 9 jr network engineers. This includ
es providing guidance and training of staff members. Resolve trouble tickets an
d expiditie moves adds and changes for required for the infrastructure supportin
g over 10,000+ users.Daily Routine trouble shooting performed on the following d
evice platforms: Configuration and administration of Juniper, Extreme and Cisco
routers and switches.
WBB CONSULTING Reston, Virginia
Network Systems Engineer/Administrator
6/06 to 10/08
Roles: Network engineer, ISSO, Network Administration and VOIP phone system Admi
nistrator
Involved in the companiesa network infrastructure expansion and the addition of
VOIP technology throughout the enterprise. Aided in theMigration from traditiona
l standard network to an MPLS (Multi Protocol Label Switching) network.
Perform daily administration of VOIP Phone system and Cisco 7940 series Phones (
Add,Drops and trouble tickets)
Installed and tested T-1 lines
Performed switch configuration for Remote sites.
Provided operational and technical support to the user community to include the
network and data communications infrastructure.
Responsible for advanced software application and hardware configuration support
to end users and IT staff.
Building, installing, upgrading, and repairing all server software and hardware.
Responsible for maintaining the DC metro office local area network and monitorin
g its interaction with the firm wide area network.
Identify and diagnose complex problems and factors effecting network performance
and/or stoppages. Maintain network management and operating systems, including
complex testing and analysis of network facilities.
Responsible for infrastructure specification, design and installation.
Plan, direct and organize activities of the Public User Rooms and its computer s
ystems.
Assist Desktop Support with trouble calls by providing prompt response and solut
ions to network calls.
Performs maintenance in Active Directory and Exchange Accounts.
Coordinate project actions with IT Manager, IT staff members, vendor technical r
epresentatives and network customers.
Provide mentoring to jr IT staff members through informal coaching and training.
Provided direct support of all network gateway services, file and communication
servers.
Implement testing, installation, configuration and maintenance of network hardwa
re and data, communication hardware and operating systems.
Evaluated new products and make recommendations on servers, mass storage devices
, peripheral and LAN/WAN equipment, server components and network management sup
port software and utilities.
Provided weekend and after hours support as required.
Performed duties as Information Systems Security Officer (ISSO) for standalone e
nvironment consisting of 15 workstations.
Equipment: Switches Cisco 3750 and 4500 series. Servers HP Proliant Server 2003
Routers Cisco 2600, 1700, 2900
Avaya Hardware S8100, S8700, ,G350 and G600
Network Protocols: TCP, UDP, IP, RIP, OSPF IGRP, EIGRP, ISDN, SMDS, MPLS,H.323,
SIP,SRTP,DHCP, Frame Relay, VLAN, VTP, IEEE 802.2, 802.3 (E-net), 802.5(T.R), 80
2.1q, EIA-449, V.35, IPv4, IPv6, HSRP, GLBP,VRRP, GRE, IPSec
TOUCHSTONE CONSULTING,
Network Technology Support Engineer
11/04 to 6/06
40 hours/week
Level II help desk support to over 165 staff. Provided support for laptop, and s
olutions to wireless connectivity. The primary vendor equipment used is Cisco AP
1200, 1100 and various pieces of wireless hardware to ensure network functional
ity. Participated in a large migration which involved changing a simple flat lay
er 2 switched network to a robust multilayer switched network. The conservation
of network bandwidth was achieved with the addition VLANs and Quality of Service
designated ports. The network upgrades included the integration of VOIP, the ad
dition of Avaya 4610 IP phones and the installation of Avayaas Call Manager. Man
agedAvayaas voicemail system and ASA servers conduct daily inspections of server
logs and Exchange server employee mailbox maintenance. Configuration of VLANs f
or migrations to Call Manager.
Setup DHCP scopes for VOIP device communication with designated gatekeepers.
Network Prtocols: TCP, UDP, IP, RIP, OSPF IGRP, EIGRP, ISDN, SMDS, MPLS, SIP,SRT
P,DHCP, Frame Relay, VLAN, VTP, IEEE 802.2, 802.3 (E-net), 802.5(T.R), 802.1q, E
IA-449, V.35, IPv4, IPv6, HSRP, VRRP, GRE,GLBP, IPSec
PAUL PUBLIC CHARTER SCHOOL
Technology Assistant
02/04 to 11/04
Provide primary help desk support to an 85 member staff with responsibility for
over 120 nodes. Conduct updates and installations of new software, patch cables,
and troubleshoot TCP/IP Suite for network connectivity. Set up computer hardwar
e (laptops, PCas monitors, and docking stations) for users. Resolve user problem
s with software applications, and repair computer hardware and server components
. Create accounts and server setups for new users, and remove cleanup for depart
ing users. Create user names and mailboxes, network folders, and security permis
sions. Former webmaster of the schoolas page. http:// www.paulcharter.org. Insta
ll Nortel telephone modular jacks and lines and kept system functioning. Generat
e reports for senior faculty and provide technology assistance. Act as Systems A
dministrator. Monitor servers, troubleshoot the demarcation point (T-1 Line) and
ensure that applications are running. Performed major network hardware migratio
n upgrade, transitioned from a flat layer 2 network to a multi-switched network,
with gigabit capabilities.
MANPOWER PROFESSIONAL/GENICOM
12/02 to 12/03
PC Technician
Served as Engineering Assistant, installing software on PCas, boards, and Networ
k printers; testing option boards and loading of firmware on controllers; joint
soldering of motherboards; and troubleshooting printers.
BOWNE BUSINESS SOLUTIONS/Heller&Erhman Law Firm
Office Assistant/Help Desk
12/01 to 09/02
Maintained and updated company offsite and onsite records for vendor payments, c
lient bills, and various legal documents using PC Docs and Legal Key software, a
nd performed office and PC maintenance duties. Provided end-user support to Trou
bleshot computer problems and checked network connectivity to ensure software ap
plications were properly functioning. Created and deleted accounts and responded
to user questions.
NEW YORK CITY TRANSIT AND ASPIRA OF NEW YORK
College Intern
09/01 to 12/01
Performed database manipulation, PC troubleshooting and end-user support. Mainta
ined and upgraded PCas. Wired the network infrastructure with Category 5 cabling
and re cabled the patch panelas wiring. Troubleshot and corrected Network probl
ems Ranging from physical to Network layer.
OVERALL KEY PROJECTS:
- Implemented a plan to tag and code over 4,000 textbooks using Textbook Invento
ry Program software. Wrote plan guidelines and operating procedures and led a te
am to implement the tagging and inventory process.
-- Set up IPAQ PDAas. Installed network and ensured that Bluetooth technology wa
s functional and wireless connectivity was established on all devices.
-- Designed an automated process for school administrators and faculty to delive
r report cards and progress reports to students. Briefed administrators and facu
lty on the use of technology and technology procedures with use of power point.
-- Designed template for schools student ID system.
-- Deployment of POS software for school cafeteria to effectively track governme
nt subsidies and revenues.
-- Facilitated a remodeling project. Relocated phones and computers and re-estab
lished network connectivity in physical plants.
-- Upgraded networks capabilities by configuring and installing Cisco catalyst 4
500, 3750 series switches,1600, 1700, and 2800 series routers.
Additional Experience:
Avaya experience
Avaya S8700, S8100, G350 and G600 Performed configuration and migrations.
Configuration of VLANs for migrations to Call Manager.
Setup DHCP scopes for VOIP device communication with designated gatekeepers
Class of service configuration (Cos tags), and Qos configuration on Cisco switch
es.
Protocols H.323, sip, and H.248
Cisco Experience
Cisco Hardware used 4000, 4500, 2600 1600,1700, 2950,3550, 3700, 6500 and 7000 s
eries devices.
VLAN configuration performed for large network environments
Route point configuration for external VLAN communication.
Configured Switching fabric for VOIP implementations with various vendors such a
s AVAYA and Extreme.

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