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SUSAN ELAINE WALLACE 806-543-6870

1920 W. Tarrant Road, 21D


Grand Prairie, TX 75050
Actively seeking a position with an organization in need of a Professional with
skills and expertise in Leadership & Supervision, Marketing, and Relationship Ma
nagement including abilities to maximize efficiency and achieve objectives
Qualification Summary
Accomplished, results-driven, and experienced Professional with 20+ years of exp
erience in Performance Management & Improvement, Billing & Collection, Coordinat
ion & Communication, Problem Solving & Analysis, Multi-Tasking, and Time Managem
ent.
Effective communicator with a proven track record in employee training & develop
ment, enhancing customer relations, and account management.
Experienced in verifying insurance coverage pre-authorization for rehab, work co
ndition programs, and chronic pain programs.
Proven ability to think outside the box and effect change using a solution based
mindset retaining the ability to assess most situations quickly and morph into
the style that most fits the situation.
Committed to quality service and performed responsibilities with professionalism
& ethics even under extreme pressure while implementing established standards a
nd procedures.
Key Strengths
Excellent Organizational skills. Developed specific goals/plans to prioritize, o
rganize, and accomplish goals. Recognized for cross-discipline talents in needs
analysis and problem resolution in fast paced environments.
Strong analytical skills. Capable of assessing conditions and implementing appro
priate intervention. Resourceful problem solver capable of implementing solution
s to complex problems.
Dynamic communication/interpersonal skills. Maintained exceptional interpersonal
& communication skills. Built & maintained healthy relationships, while interfa
cing confidently with people of diverse levels and backgrounds.
Active Listening and problem sensitivity. Provided full attention to details, to
ok time in understanding the points being made, and asked questions as appropria
te.
Dedicated, innovative, and self-motivated team player. Initiated action and foll
ow through procedures to conclusion of any commitment. Reacted flexibly to chang
es in priority and direction, assumed increased responsibilities as needed, and
motivated others to achieve business objectives.
Professional Experience
Job Title/Position Plains Accident & Injury Rehab 2009 - 2010 Business Clo
sed
Managed the hiring process and developed marketing strategies for patient referr
als.
Job Title/Position Coolbaugh Chiropractic 2003 - 2009
Recruited and trained staff, while supervising and motivating them to exceed exp
ectations.
Verified work comp coverage, performed data entry, and balanced daily/monthly de
posits.
Audited accounts that were re-billed if not paid correctly while filing complain
ts with Texas Department of Workers Comp.
Education and Training

PUTNAM CATHOLIC ACADEMY 1965-1969


Cross Country Training Seminar in Advance Coding, Billing, and Reimbursement for
the Physician Practice Texas Department of Work Comp Seminars

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