Thomas G.

Coffey, SPHR, CBM, CPLP

Roanoke, VA 24012 tc7954ca@westpost.net (540) 977-5533
Experienced Human Resources Manager skilled at improving morale, lowering turnov
er, and maximizing employee performance
More than 15 years progressive HR and training management experience, combined w
ith a degree in Human Resources Management and a background working in union (an
d non-union) environments. Certified FranklinCovey Facilitator committed to cont
inuing education with memberships in SHRM, ASTD, and the APBM. Adept at talent
management and succession planning. Excels in improving company processes, and h
elping employees achieve excellence. Accessible, diplomatic and confidential; a
team player and business partner to all department managers. Designated as a Sub
ject Matter Expert in Workplace Learning and Performance by the ASTD Certificati
on Institute. Key experience includes:
Training & Development
Government Compliance
Recruiting & Hiring
Outplacement Activities
Risk Analysis/Management Satisfaction Surveys
Disciplinary Action
Leadership Development
Safety and ISO Training
Change Management Benefits Administration
Employee Orientation
Strategic Planning
Performance Intervention
Lean Concepts and 5 S
His management experience has provided him with a unique understanding of HR iss
ues, training and
development applications, and workplace motivation factors.
Jenny Johnson, Senior Manager, International Relations, ASTD
Professional Experience
SHELOR MOTOR MILE Christiansburg, VA 2008 2009
Corporate HR Manager/Training Coordinator for an enterprise with 500 employees s
upporting six new car dealerships, two parts retailers, two service centers, two
used car centers, a finance company, and NHRA Speedway. Supervised a payroll ad
ministrator, benefits specialist, and an HR Generalist.
Oversaw recruiting and hiring of 100+ new employees, policy and procedure devel
opment, strategic planning, talent management, disciplinary action, succession p
lanning, benefits coordination, and outplacement activities for the largest priv
ately held dealership in Virginia.
Conducted HR compliance training for supervisors, including FMLA, Harassment, P
rogressive Discipline, and Performance Evaluations.
Trained service technicians in Lean Manufacturing concepts; educated managers i
n policy interpretation, risk management, and process improvement.
Introduced and promoted Covey concepts throughout organization.
Provided Leadership Development training for managers and supervisors as part o
f the succession planning process.
Reduced voluntary turnover from 12% to 7% through supervisory training .
Implemented 360-degree feedback to the performance evaluation process, and an e
mployee recognition program based on the Fred Factor principles, resulting in hi
gher morale and improved performance.
Customized a targeted selection process, including managers on the selection pa
nel.
Improved accident reporting process to quickly identify safety issues and avoid
costly claims.
VOLVO TRUCKS NORTH AMERICA, Inc. Dublin, VA 2003 2008
Transfer of Knowledge Advisor overseeing 10 trainers for the worlds second large
st heavy-duty truck brand.
Developed and delivered training to salary and hourly workforce to prepare for
successful ISO 9001 and ISO 14001 audits.
Presented workshops and training on FMLA, Harassment, Lean Manufacturing, and S
afety Awareness.
Delivered 4-hour sessions to 1200 employees (25 per class) on Lean Manufacturin
g concepts, leading to reduced waste, and increased efficiency. Received company
citation for Outstanding Performance.
Maintained training attendance rosters in MS Access for easy retrieval during c
ompliance audits.
Cut FMLA attendance abuse incidents by 10%, with no union reprisal.
Helped increase employee satisfaction survey scores (completed by 169 workgroup
s throughout the plant) from 68% at start of employment, to 82% at end.
Provided Leadership Development training for managers and supervisors as part o
f the succession planning process.
THOMAS G. COFFEY tc7954ca@westpost.net Page two
NEW ROADS, Inc. Martinsville, VA 2001 2003
Manager of Training & Development for a 3rd party fulfillment center with 1600 e
mployees and two distribution facilities shipping merchandise on behalf of major
catalog retailers. [2002 2003]
Created curriculum, coordinated workshops, and conducted training in leadership
skills, safety awareness, customer service, and legal compliance, including EEO
, ADA, and FMLA.
Supervised three direct HR reports, and collaborated with President and HR Dire
ctor on special projects.
Corporate Human Resources Manager [2001 - 2002]
Upgraded hiring process standards; and was recognized by company President for
hiring top talent.
Originally hired as a contractor and was recruited for full-time employment.
SELF-EMPLOYED Roanoke, VA 1999 2001
Human Resource Management Consultant
Taught a three credit hour course in Human Resource Management at Virginia West
ern Community College as adjunct faculty.
Assessed applicants for a manufacturing start up facility operated by Johnson &
Johnson; supervised pre-employment screening process, assuring legal compliance
with EEO and ADA.
Provided staffing assistance for the Rubatex Corporation during a labor dispute
.
Led a 40-hour workshop in Leadership Development for 20 police officers at the
Cardinal Criminal Justice Academy, and a two-day seminar for the State Governing
Council on Motivation and Coaching.
Briefed employees at Accellent Corporation on 5S Concepts as part of a Lean Man
ufacturing initiative.
Wrote a facility training manual for the NSW Corporation to standardize trainin
g on all three shifts.
Instructed employees of Virginia Forge on Basic Electrical Concepts.
Facilitated mechanical and safety training at R.R. Donnelley & Sons Printing.
Reviewed and updated the Employee Handbook for Engineering Concepts, Inc.
Delivered Leadership Development training for Ingersoll Rand Corporation and La
nford Brothers.
Keynote presenter for the 2002 Virginia State IAPES Conference.
DUNMAN WHOLESALE, Inc. Vinton, VA 1993 1999
Corporate Human Resources Manager for a wholesale supplier overseeing HR activit
ies across 4 locations in 2 states.
Supervised two direct HR reports, combined reporting procedures for the branch
offices.
Updated orientation and compiled a Policy and Procedures handbook.
Implemented a succession planning process, provided Leadership Development trai
ning for managers.
Reduced turnover by 17%, workers comp claims by 36%, increased employee satisfa
ction by 31%.
NISSAN MANUFACTURING Smyrna, TN 1991 1993
Senior Distribution Manager for an automotive manufacturing facility, supervisin
g 6 team leads, 120 employees.
Certifications
Senior Professional in Human Resources (SPHR) 1996
Certified Professional in Learning and Performance (CPLP) 2006
Certified Business Manager (CBM) 2005
The 7 Habits of Highly Effective People (FranklinCovey) 2006
Closing the Execution Gap (FranklinCovey) 2009
Professional Affiliations
Society for Human Resource Management Member since 1993
American Society for Training and Development Member since 1992
Association of Professionals in Business Management Member since 2005
Computer Skills
MS Windows Microsoft Office: Word, Excel, Outlook, PowerPoint, Access HRIS Pro
grams
Education
TREVECCA NAZARENE UNIVERSITY Nashville, TN
Bachelor of Science (BS) in Management of Human Resources
WALDEN UNIVERSITY Minneapolis, MN
Course work toward Masters Degree (MS) in Leadership and Human Resources