VuRoom User Manual

Version: 2010-04-01.

Copyright © 2009 ViVu Inc. All rights reserved

11
Contents
Getting Started on Windows................................................................................................................... 5
How do I get started with VuRoom installation? ................................................................................ 5
I have denied access to javaw.exe during installation. How do I enable it now? ................................ 5
I use a proxy to connect to the Internet. How do I configure VuRoom to use this proxy? .................. 5
How many participants can I have in the VuRoom call? ..................................................................... 5
How do I start a VuRoom call? .................................................................................................... 5
Do my Skype contacts need to subscribe to VuRoom to join the call? ............................................... 6
How do I know if VuRoom is currently active? .................................................................................... 6
I did not get the pop-up, prompting VuRoom conference, when I made a call. What do I do? .......... 6
How do I update VuRoom to the latest version? ................................................................................ 7
How do I uninstall VuRoom? ............................................................................................................... 7
Troubleshooting on Windows ................................................................................................................. 7
How do I start a VuRoom call? .................................................................................................... 7
How do the participants join a VuRoom Conference? ........................................................................ 7
I did not get the pop-up, prompting VuRoom conference, when I made a call. What do I do? .......... 8
I use a proxy to connect to the Internet. How do I configure VuRoom to use this proxy? .................. 8
Audio dg.exe is taking up more than 25% of CPU. How do I fix the high CPU usage? ......................... 8
The CPU is taking up 100% resources. How do I fix it? ........................................................................ 8
Getting Started on MAC .......................................................................................................................... 9
How do I get started with VuRoom installation? ........................................................................... 9
I have denied access to VuRoom during installation. How do I enable it now? .................................. 9
I use a proxy to connect to the Internet. How do I configure VuRoom to use this proxy? .................. 9
How many participants can I have in the VuRoom call? ..................................................................... 9

How do I start a VuRoom call? .................................................................................................... 9

Do my Skype contacts need to subscribe to VuRoom to join the call? ............................................. 10
How do I know if VuRoom is currently active? .................................................................................. 10
I did not get the pop-up, prompting VuRoom conference, when I made a call. What do I do? ........ 10
How do I update VuRoom to the latest version? .............................................................................. 11
How do I uninstall VuRoom? ............................................................................................................. 11
Troubleshooting on MAC ...................................................................................................................... 11

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 How do I start a VuRoom call? .................................................................................................. 11
How do the participants join a VuRoom Conference? ...................................................................... 11
I did not get the pop-up, prompting VuRoom conference, when I made a call. What do I do? ........ 11
I use a proxy to connect to the Internet. How do I configure VuRoom to use this proxy? ................ 12
Billing .................................................................................................................................................... 12
Can I cancel my subscription anytime? ............................................................................................. 12
How do I cancel my subscription? ..................................................................................................... 12
Video ..................................................................................................................................................... 12
How do I set up my camera? ..................................................................................................... 12

How do I selectively focus on a video when multiple videos are displayed? ............................ 13
Why can't I see my video preview? ................................................................................................... 13
Why can't some participants see my video? ..................................................................................... 13
How do I stop streaming my video but continue with the audio? .................................................... 13
Can I minimize the video console? .................................................................................................... 13
Audio..................................................................................................................................................... 13
Where can I set-up and control my audio devices (microphones and speakers) ? ........................... 13
Why can some participants only hear the audio? ............................................................................. 13
Slides ..................................................................................................................................................... 14

How to add presentations during the event? ............................................................................ 14

What are the different file extensions I can upload? ........................................................................ 14
Can I delete the files which I uploaded? ........................................................................................... 14
Can a participant download files? ..................................................................................................... 14
As a participant, I cannot see the slides shared by presenter. .......................................................... 14
Can the participants see the animations in powerpoint files? .......................................................... 14
I can see the slides changing but participants say they cannot see the slides. ................................. 15
Can I go back & forth between different powerpoint files without ending the current slideshow? . 15
How do I transfer presentation rights? ..................................................................................... 15
Group Chat ............................................................................................................................................ 15
How can I send a message to everyone present in the event? ......................................................... 15
I don't see any group chat window. .................................................................................................. 15
How can I get the group chat window? I can only see a window for a particular participant. .......... 15

3 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

 Can I delete the messages from group chat? .................................................................................... 16
How do I engage in private chat with a viewer? ....................................................................... 16

How to block trolls from group chat? ........................................................................................ 16

Desktop Sharing .................................................................................................................................... 16
As the presenter, how do I share my desktop? ................................................................................. 16
As a participant, I cannot see the desktop shared by presenter. ...................................................... 16

4 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

Getting Started on Windows

How do I get started with VuRoom installation?

Please follow the below steps to get started

 Download VuRoom from http://vivu.tv/vivuweb/downloads/vuroom/

 Double click on the saved file
 Follow the simple installation steps and register your Skype Name. Allow access to
javaw.exe when prompted by Skype
 You are now ready to start collaborating with VuRoom

I have denied access to javaw.exe during installation. How do I enable it now?

VuRoom will be installed successfully only if you let javaw.exe access Skype. Please make sure
there is no firewall blocking javaw.exe from accessing internet or Skype. To allow javaw.exe to
access Skype, Click on "Allow" when prompted during installation.

If you have denied the permissions, please follow the below steps to allow.

 Click on Skype->Tools->Options
 Click on "Advanced Options" tab
 Click on "Manage other programs' access to Skype"
 Click on "Change" for javaw.exe API
 Click on "Allow this program to access Skype"

I use a proxy to connect to the Internet. How do I configure VuRoom to use this
proxy?

On Windows systems, VuRoom uses the proxy settings for Internet Explorer. Please configure
your proxy settings on Internet Explorer for VuRoom to work.

How many participants can I have in the VuRoom call?

You can have up to 8 participants at a time. Technically, we don't place any limit on the number
of participants in VuRoom call. The number of videos you watch is based on your bandwidth.

How do I start a VuRoom call?

Please follow the below steps to start a VuRoom call:

 Select participants from Skype contacts list by holding the 'Ctrl' key. Right click on any of
the selected participants and select 'Call the Group' to start the call.

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  Click 'Yes' to start VuRoom
 VuRoom window pops up initiating your multiparty video conference

Do my Skype contacts need to subscribe to VuRoom to join the call?

No, your contacts need not subscribe to VuRoom to join the call. They can click on the link that
is received in their Skype chat to join the video conference. They don't have to install or
download anything to join the call.

The host can also invite participants who are not logged in to Skype. Anyone with a browser
and a telephone can participate in the conference.

How do I know if VuRoom is currently active?

If VuRoom is active, you will be able to see a VuRoom icon in the system tray. You are ready
to initiate a VuRoom call

If the VuRoom icon is red in color , it indicates that VuRoom is currently inactive. This may
be due to any one of the following:

 No network connection - Please make sure that you are connected to the internet
 Skype is inactive - Please make sure that you are logged into Skype
 Skype id is either not registered or the subscription has expired

Once the three steps above are taken care of, the VuRoom icon should show an active state
(turn blue).

If the VuRoom icon is not present in the system tray, please follow the steps below to start
VuRoom application:

 Go to Start -> All Programs -> VuRoom

 Click on "VuRoom"

I did not get the pop-up, prompting VuRoom conference, when I made a call. What
do I do?

Please click on the VuRoom system tray icon and click on "Restart".

6 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

How do I update VuRoom to the latest version?

VuRoom updates automatically. To manually check for updates, click on VuRoom icon in your
system tray, and select 'Update'

How do I uninstall VuRoom?

Please follow the below steps to uninstall the plugin:

 Go to Control Panel
 Click on "Programs and Features" for Vista/Windows 7 or "Add/Remove Programs" for
XP
 Select "VuRoom" from the list
 Click on "Uninstall" and follow the steps to uninstall

Troubleshooting on Windows

How do I start a VuRoom call?

Please follow the below steps to start a VuRoom call:

 Select participants from Skype contacts list by holding the 'Ctrl' key. Right click on any of
the selected participants and select 'Call the Group' to start the call.
 Click 'Yes' to start VuRoom
 VuRoom window pops up initiating your multiparty video conference

How do the participants join a VuRoom Conference?

Participants without VuRoom plugin will get a link in Skype chat window from host. They need
to click on the link to join the VuRoom conference.
Participants with VuRoom installed will get a pop-up starting the conference, when they answer
your Skype call initiating the VuRoom conference.

7 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

I did not get the pop-up, prompting VuRoom conference, when I made a call. What
do I do?

Please click on the VuRoom system tray icon and click on "Restart".

I use a proxy to connect to the Internet. How do I configure VuRoom to use this
proxy?

On Windows systems, VuRoom uses the proxy settings for Internet Explorer. Please configure
your proxy settings on Internet Explorer for VuRoom to work.

Audio dg.exe is taking up more than 25% of CPU. How do I fix the high CPU usage?

In order to fix the high CPU usage, we recommend disabling the audio enhancements. Please
follow the below steps:

 Right-click the speaker icon in the lower right corner.

 Select Playback Devices from the menu. A list of devices should appear on the screen.
 Double-click the device that has a green checkmark. The properties windows for that
device should open.
 Click the Enhancements tab at the top.
 From the list of enhancements, uncheck all of them, or click the Disable all
enhancements checkbox.
 Click the OK button to save your changes and close the window.
 Click OK to close the Playback Devices window.

The CPU is taking up 100% resources. How do I fix it?

If system is running in 'Power Saver' mode, please change it to 'High Performance' mode.

8 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

Getting Started on MAC

How do I get started with VuRoom installation?

View Slideshow

Please follow the below steps to get started

 Download VuRoom from http://vivu.tv/vivuweb/downloads/vuroom/

 Double click on the saved file
 Follow the simple installation steps and register your Skype Name. Allow access to
javaw.exe when prompted by Skype
 You are now ready to start collaborating with VuRoom

I have denied access to VuRoom during installation. How do I enable it now?

VuRoom will be installed successfully only if you let Skype API Security to access Skype. Please
make sure there is no firewall blocking VuRoom from accessing internet or Skype. To allow
VuRoom to access Skype, Click on "Allow" when prompted during installation.

If you have denied the permissions, please follow the below steps to allow.

 Click on Skype->Account->Manage API Clients

 Click on "Change" for VuRoom
 Click on "Allow this application to use Skype"

I use a proxy to connect to the Internet. How do I configure VuRoom to use this
proxy?

On Mac OS X systems, VuRoom uses the proxy settings for Safari. Please configure your proxy
settings on Safari for VuRoom to work.

How many participants can I have in the VuRoom call?

You can have up to 8 participants at a time. Technically, we don't place any limit on the number
of participants in VuRoom call. The number of videos you watch is based on your bandwidth.

How do I start a VuRoom call?

Please follow the below steps to start VuRoom call:

 Select participants from Skype contacts list by holding the 'command / apple' key. Click on green
call button on any of the selected participants to start the call.
 Click 'Yes' to start VuRoom
9 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv
  VuRoom window pops up initiating your multiparty video conference

Do my Skype contacts need to subscribe to VuRoom to join the call?

No, your contacts need not subscribe to VuRoom to join the call. They can click on the link that
is received in their Skype chat to join the video conference. They don't have to install or
download anything to join the call.

The host can also invite participants who are not logged in to Skype. Anyone with a browser
and a telephone can participate in the conference.

How do I know if VuRoom is currently active?

If VuRoom is active, you will be able to see a VuRoom icon in the system tray. You are ready
to initiate a VuRoom call

If the VuRoom icon is red in color , it indicates that VuRoom is currently inactive. This may
be due to any one of the following:

 No network connection - Please make sure that you are connected to the internet
 Skype is inactive - Please make sure that you are logged into Skype
 Skype id is either not registered or the subscription has expired

Once the three steps above are taken care of, the VuRoom icon should show an active state
(turn blue).

If the VuRoom icon is not present in the system tray, please follow the steps below to start
VuRoom application:

 Go to "Applications" folder
 Click on "VuRoom"

I did not get the pop-up, prompting VuRoom conference, when I made a call. What
do I do?

Please click on the VuRoom system tray icon and click on "Restart".

10 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

How do I update VuRoom to the latest version?

VuRoom updates automatically. To manually check for updates, click on VuRoom icon in your
system tray, and select 'Update'

How do I uninstall VuRoom?

Please follow the below steps to uninstall the plugin:

 Go to "Applications" folder
 Select "VuRoom" from the list
 Delete "VuRoom" file to uninstall the plug-in

Troubleshooting on MAC

How do I start a VuRoom call?

Please follow the below steps to start VuRoom call:

 Select participants from Skype contacts list by holding the 'command / apple' key. Click on green
call button on any of the selected participants to start the call.
 Click 'Yes' to start VuRoom
 VuRoom window pops up initiating your multiparty video conference

How do the participants join a VuRoom Conference?

Participants without VuRoom plugin will get a link in Skype chat window from host. They need
to click on the link to join the VuRoom conference.
Participants with VuRoom installed will get a pop-up starting the conference, when they answer
your Skype call initiating the VuRoom conference.

I did not get the pop-up, prompting VuRoom conference, when I made a call. What
do I do?

Please click on the VuRoom system tray icon and click on "Restart"

11 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

I use a proxy to connect to the Internet. How do I configure VuRoom to use this
proxy?

On Mac OS X systems, VuRoom uses the proxy settings for Safari. Please configure your proxy
settings on Safari for VuRoom to work.

Billing

Can I cancel my subscription anytime?

Yes, there is no contract. You can cancel the subscription anytime.

How do I cancel my subscription?

Please follow the below steps to cancel your susbcription anytime

 Login to your account at www.vivu.tv/portal/myhome.jsp

 Click on "Unsubscribe" button and this will redirect to paypal page
 Login to your paypal account
 Click on "Details" of the payment made to ViVu Inc.
 Click on Subscription id (ex: S-4YB10640RT8123769)
 Click on "Cancel Payment" and follow the steps to cancel subscription

Video

How do I set up my camera?

Please follow the below steps to set up camera and microphone:

 Click on "SETUP"
 Click on "Allow"
 Click on "Remember"
 Click on "Close"

Camera Settings:

 Click on "next"
 Click on "Change Camera" to set camera
 Select the desired camera (USB Class video 2.0 for MAC inbuilt camera)
 Click on "Close"

12 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

How do I selectively focus on a video when multiple videos are displayed?

To focus on a particular video, click on the video in video console player. To revert back, click on
the video which is in focus currently.

Why can't I see my video preview?

Please check if your camera is setup. If you still don't see the preview, please close any other
applications using the camera. Now close all your browsers and restart the event.

Why can't some participants see my video?

These participants maybe experiencing poor network connection (low bandwidth). As a host,
you have the option to reduce your video bit-rate to enable viewing by low bandwidth
participants. To do this, please follow the steps below:

 Click on "SETTINGS" in the video console

 In the "SETTINGS" window, select "Low Quality". By default, the Low Quality is set to
128kbps. You can further reduce the bit rate lower to 67kbps. (We do not recommend
going below 67kbps).

How do I stop streaming my video but continue with the audio?

Click on the "PRIVACY" icon displayed right under the video. To continue with video streaming,
click on the "PRIVACY" icon again.

Can I minimize the video console?

Click on the "VIDEO" icon displayed towards bottom left in the event page, to minimize the
video console. To revert back, i.e., display the video console, click on the "VIDEO" icon again.

Audio

Where can I set-up and control my audio devices (microphones and speakers) ?

Skype audio is being used, so all the audio devices need to be configured in Skype.

Why can some participants only hear the audio?

13 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

These participants maybe experiencing poor network connection (low bandwidth). As a host,
you have the option to reduce your video bit-rate to enable viewing by low bandwidth
participants. To do this, please follow the steps below:

 Click on "SETTINGS" in the video console

 In the "SETTINGS" window, select "Low Quality". By default, the Low Quality is set to
128kbps. You can further reduce the bit rate lower to 67kbps. (We do not recommend
going below 67kbps).

Slides

How to add presentations during the event?

Please follow the below steps to add presentations:

 Click on "ADD SLIDES"

 Upload any presentation files (*.ppt, *.pptx), any image files (*.bmp, *.jpg, *.gif, *.png),
and flash files (*.swf) from the browse window
 Check the box to "Retain Animation" (Optional).
 Click on "Upload".

What are the different file extensions I can upload?

You can upload any presentation files (*.ppt, *.pptx), any image files (*.bmp, *.jpg, *.gif, *.png),
and flash files (*.swf).

Can I delete the files which I uploaded?

Yes, the files can be deleted by clicking on the "close" icon.

Can a participant download files?

No, the participant cannot download files.

As a participant, I cannot see the slides shared by presenter.

Your slides window may have been minimized. Click on "SLIDES" icon which is in the bottom left
corner to display slides.

Can the participants see the animations in powerpoint files?

14 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv

Yes. Please check the box "Retain Animations" while uploading slides. This will take longer time
to process the slides, but once finished, the participants can see the slides with animations
when you present them.

I can see the slides changing but participants say they cannot see the slides.

Please check if you have clicked on "START BROADCAST". If you are already broadcasting and
still the participants cannot see the slides, just click on "End Slideshow" and click again on the
slides.

They might have minimized the slides window. Please ask them to click on "SLIDES" icon.

Can I go back & forth between different powerpoint files without ending the
current slideshow?

Click on "Back" in the slides console and click on the other file which you want to share with
participants.

How do I transfer presentation rights?

Please follow the below steps to change presenter:

 To Transfer rights to participant, he/she needs to be on air.

 Click on the participant icon to put him/her on air.
 Click on "Change Presenter" icon and select a presenter from the dropdown.

To take the control back, Click on "Change Presenter" and select "My self"

Group Chat

How can I send a message to everyone present in the event?

Click on the "Group" icon in bottom left corner. Type the message in the text input area and hit
enter. This message will be sent to all the people in the event.

I don't see any group chat window.

Your group chat window may have been minimized. Click on the "Group" icon in bottom left
corner to display the window. To hide the window, click on it again.

How can I get the group chat window? I can only see a window for a particular
participant.
15 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv
Click on "Group" icon to see Group chat window. To see the participant chat window, click on
participant name if you are another participant. If you are host, check "How do I engage in
private chat with a viewer".

Can I delete the messages from group chat?

No, you cannot delete messages from group chat. But you can block a person from sending
messages to group chat. Check "How to block trolls from group chat?"

How do I engage in private chat with a viewer?

To engage in private chat with a viewer, mouse over the viewer's profile picture and click on the
"CHAT" icon. A chat window with viewer's name will open up. Any messages entered in that
window will be sent to that viewer. To go back to group chat window, just click on "GROUP
CHAT" icon.

How to block trolls from group chat?

To block a user from posting messages to group chat, click on the user's name in the group chat
list and select "KICK". This will prevent the user from posting messages further.

Desktop Sharing

As the presenter, how do I share my desktop?

Click on "Desktop" icon in the bottom left corner. Next, click on "Yes" to start sharing the
desktop. Now you can either share your entire desktop or share a particular region of the
desktop by resizing and dragging the rectangle. To stop desktop sharing, click on the "Click here
to stop desktop sharing" message on the bottom right side and click on "Yes" to stop sharing
the desktop.

As a participant, I cannot see the desktop shared by presenter.

Your desktop window may have been minimized. Click on "Desktop" icon on bottom left corner
to display the shared desktop.

16 © 2010 ViVu, Inc. All rights reserved Contact: support@vivu.tv