DOROTHY M.

CANNON
1019 S. Hawthorne Avenue
dc818ff0@westpost.net
Apopka, FL 32703
(407) 814-1160 or
(407) 937-8488

SUMMARY OF KEY QUALIFICATIONS:

Highly competent and energetic professional that demonstrates a pro-active appro
ach to modern quality and business philosophies; extremely conscientious with ou
tstanding analytical, organizational, and communication skills. Exceptionally ad
ept in issue resolution, customer relationship management, and service delivery;
consistently demonstrates a high level of motivation and enthusiasm in all aspe
cts of work.
PROFESSIONAL CERTIFICATIONS & EDUCATION:
Accounting Specialist Technical Certificate, 2010
Seminole State College of Florida - Orlando, FL
6-20 Ins Co All Lines Adjuster, 2006. 5-20 Independent Adjuster - All Lines C
ertification, 2005
Accredited Pre-Licensing Adjuster Course, Seminole Community College - Sanford,
FL
Workman's Compensation Training, 2005
Lorman Educational Services - Orlando, FL
Bachelor of Science Degree in Business Administration
University of Central Florida - Orlando, FL
INFORMATION TECHNOLOGY:
Microsoft Windows, Excel, WordPerfect, Word, PowerPoint, Dos, D-base, FLAIR/SAMA
S
PROFESSIONAL EXPERIENCE:
St. Paul Travelers Companies, Inc. (Maitland, FL) 2004-2009
Claims Analyst
* Contact appropriate parties to obtain facts necessary to determine coverage, l
iability, and exposure for various automobile coverages
* Analyze and evaluate information and documentation to assess proper resolution
of claims; coordinate and perform investigations and evaluate claims through co
ntact with insureds, account representatives, agents, and experts regarding the
handling and/or disposition of glass automotive glass breakage claims
* Interpret policy coverages and determine if coverages apply to claims submitte
d; escalate issues as needed
* Authorize payments within scope of authority; settle claims in most cost-effec
tive manner while ensuring timely issuance of payment
* Provide a high level of customer service throughout the claim handling process
; produce high quality claim files as measured by QA reviews
* Remain current on state/territory regulations and issues as well as industry a
ctivity and trends; continually acquire, develop and refine skills as a claim pr
ofessional
Claims/Insurance Associate - Catastrophe Claims Ctr (Contractor)
* Corresponded with agents/claimants to correct errors or omissions and to inves
tigate questionable claims; analyzed information gathered by investigation and r
eported findings; examined claims forms and other records to determine insurance
coverage; trained to assess damage & prepare investigative reports
* Communicated daily with clients while updating, posting, and maintaining multi
ple databases for loss claims payable and related invoices payable. Reviewed, an
alyzed, coded, categorized, calculated, and verified claims data. Coordinated me
mbers of work group to accomplish specified tasks. Trained entry-level clerical
staff by monitoring progress and assessing performance; continually provided bot
h management support and exemplary customer service
Richmond Heights Elementary and Apopka High School (Orlando, FL) 2001 to 2003
Educational Instructor
* Instructed elementary students and 9-12 grade levels in Health & Safety, Langu
age Arts, Mathematics, Reading, Science, Social Studies; assessed and developed
educational requirements for special needs/varying exceptionalities students and
ensured the implementation of individualized educational plans; continually ass
essed needs and progress on an ongoing basis; responsible for designing curricul
um to enhance the social and intellectual well-being of students; planned and im
plemented activities to achieve curriculum goals in a safe and secure educationa
l atmosphere; managed and motivated staff to assist with the students' individua
l educational plans
Fl Dept of Economic Self-Sufficiency (Orlando, FL) 1981 to 2000
Public Assistance Specialist II
* Responsible for interviewing, documenting, evaluating and monitoring eligibili
ty for public assistance to include food stamps and fourteen different SSI-relat
ed Medicaid coverage groups; basis of budget and benefit entitlement based on Fe
deral regulations and state laws governing each program
Accountant II - Florida Department of Health and Rehabilitative Services (Orland
o, FL)
* Responsible for accounts payable, vouchering, reconciliation, and data entry.
Trained and assisted fiscal assistants
Accountant I - Florida Department of Health and Rehabilitative Services (Orlando
, FL)
* Responsible for accounts payable and data entry
Orange County Public Schools (Orlando, FL) 1980 to 1981
Substitute School Teacher
* Demonstrated professional practices in teaching using course of study and curr
iculum assigned for each individualized class
* Provided instruction, encouraged student progress, and managed/supervised lear
ning environment
Camper, Henderson & Co., CPAs (Orlando, FL) 6/79 to 12/79
Staff Accountant
* Responsible for compliance and financial audits; recorded and maintained finan
cial records for business clients, tax preparation
Orange County Comptroller, Government Grants Dept (Orlando, FL) 10/77 to 6/79
Senior Fiscal Monitor
* Responsible for developing guidelines and conducting pre-audit examinations, c
ost analyses and compliance reviews
Sun Bank Data Corporation (Orlando, FL) 10/73 to 5/75
Data Control Clerk
* Balanced & posted general ledger for demand deposits, new loans, savings, & st
ock transfers