Professional Documents
Culture Documents
Heather Ho
1428 11th Street, #2
Santa Monica, CA 90401-2926
(310) 701-6677 th89c8aa@westpost.net
PROFILE
* Extensive background in outside sales and retail sales with a proven track rec
ord of sales successes.
* Consistently achieving awards and recognitions, including President's Club, ac
ross multiple industries.
* Proactive team player with strong work ethics, excellent people skills, and ex
emplary history of superlative customer service.
* Articulate communicator with a sharp analytical mind and a creative competency
for spontaneous and innovative solutions.
* Detail-oriented self-motivator with high energy and unrelenting desire to lear
n and grow.
PROFESSIONAL EXPERIENCE
U.S. BANCORP May 2010 - Present
Banking Company
Personal Banker - Santa Monica Branch
* Received "Circle of Excellence" recognition for outstanding customer service.
* Transferred from a 100% loyalty index branch to the lowest loyalty index branc
h in region (43% upon arrival) to assist in improving customer loyalty based on
previous track record.
CALNATIONAL BANK Jan. 2008 - Ma
y 2010
Private Banking Company
(Company got acquired by US Bancorp via FDIC receivership)
Senior Personal Banker - Beverly Hills Branch
* Generated the largest single financial investment referral ($1M) for region in
2009.
* Contributed to Beverly Hill's achieving 2nd place in Regional Sales Contest fo
r 2008.
* Assisted Beverly Hills Branch in winning 1st Quarter 2010 Deposit Growth Conte
st (ranked 10th of top 10 among 68 total competing branches).
* Assisted Beverly Hills Branch in winning 2nd Quarter 2010 Deposit Growth Conte
st (ranked 6th of top 10 among 68 total competing branches).
* Organized the Grand Opening/Open House Event of Beverly Hills branch relocatio
n.
* Coordinated a successful Customer Appreciation Day for the Beverly Hills branc
h and led informational seminars for customers on FDIC coverage and BankRewards
benefits at event.
* Scored an annual average of 91% in overall customer satisfaction on Bank Myste
ry Shop for 2009, with the last three consecutive mystery shops scoring at 100%.
* Contributed to bringing Beverly Hills Branch loyalty index to 100% at departur
e.
Personal Banker - Pacific Palisades Branch
* Awarded 2008 Regional Relationship Banker of the Year.
* Attained over 400% of Home Equity Line of Credit quota by mid-year 2008.
* Featured banker of a life interest story for The Palisadian Post anniversary i
ssue.
* Assisted Regional Manager with the development and production of 2008 Annual R
egional Recognition Dinner.
* Promoted to a Tier 1 Branch (Beverly Hills) from a Tier 2 Branch (Pacific Pali
sades).
* Promoted to Senior Personal Banker.