Administrative Assistant / Customer Service / Receptionist

QUALIFICATION HIGHLIGHTS
* Designed templates to automate production of award letters and other common co
rrespondence, reducing generation time by 75%.
* Maximized productivity by maintaining multiple calendars, scheduling meetings,
arranging travel, tracking expenses and prioritizing e-mail. Maintained office
equipment and ordered supplies.
* Established and maintain effective business relationships with external and in
ternal customers, improving communication between customers and company.
* Key accountabilities included administrative functions (activity reports, ad-h
oc reports, expense reports, confidential correspondence, presentation developme
nt, and scheduling/calendar maintenance) combined with event planning and coordi
nation (travel arrangements, conference-call scheduling, meeting planning, promo
tional events, and collateral-material preparations)
PROFESSIONAL EXPERIENCE
Administrative Assistant
* Administrative support professional with more than 10 years of experience; ade
pt at working in fast-paced environments demanding strong organizational, leader
ship and interpersonal skills. Committed to exceptional customer service and dri
ven by challenges. Detail-oriented and resourceful in spearheading, organizing a
nd completing projects; ability to multitask effectively.
* Executive Liaison & Support, Document Creation and Maintenance, Editing and Pr
oofreading,
* Sales Support
* Executive Travel & Itinerary Arrangements
* Appointment Scheduling
* Knowledge of Office Equipment (Copier/Fax)
* Administrative Support
* Confidential Records Management
* Business Correspondence
* 10-Key Calculator
* Client Services
Customer Service
* Customer service professional with 5 years experience interacting with the pub
lic. Highly qualified in service-based, hospitality positions requiring an empha
sis on customer satisfaction in a fast-paced environment. Strong team player and
leader. A proven and verifiable record for utilizing strong technical and inter
personal skills to enhance organizational efficiency and profitability. Committe
d to quality performance with an ability to learn new procedures quickly.
* Back and Front Office Operations
* Workflow Management
* Form Re-design
* Customer Relations
* Customer Retention
* Managing E-mail
* Filing
* Complaint/Enquiry Resolution
* End-of-Day Reconciliations
Receptionist
* Greeted persons entering establishment, determined nature and purpose of visit
, and directed visitor to specific destination, and answered questions Answered
telephone to schedule future appointments, provide information, and forward call
and provided information
* Call Screening
* Mail Distribution
* Office Machine Maintenance
* Multi-line Switchboard Operations
* Filing
EMPLOYMENT HISTORY
Shipping and Receiving Clerk - 2010 to 2010
Adecco Staffing, Inglewood, CA
Administration and Office Assistant - 2009 to 2010
Andrews International / Sony Entertainment Security, Culver City, CA
New Accounts Processor - 2008 to 2009
LPL Financial / KForce Staffing, El Segundo, CA
Administrative Assistant - 2008 to 2008
Bank of America Investments / Adecco Staffing, Torrance / Long Beach, CA
Administrative Assistant - 2007 to 2008
Charles Neff Investments, Lakewood, CA
Registrations Coordinator / Call Center Specialist / New Accounts Coordinator -
2001 to 2007
ING Financial Services, El Segundo, CA
EDUCATION
H.S. Diploma, General Studies - 1991
Washington Prep High School, Los Angeles, CA
GPA: 3.0
SOFTWARE APPLICATIONS
* Internet Explorer, MS Word, MS Access
* MS PowerPoint, MS Outlook, MS Excel
* MS Outlook Express, MS Office XP (All Products), MAS90
* ACT!, Quicken, Smartworks
* Money Guide Pro, Net Exchange Pro 360, Morningstar
* FedEx, UPS, USPS machine and online software, Avaya, Cisco and Nortel PBX syst
ems, PATRAX 5 shipping and receiving ACTS database
AWARDS
* Department of the Year, ING Financial 2006 to 2006. Acknowledged for contribu
ting to Department of the year award by taking on reconciliation projects which
contributed to new software implementations.
* M.A.G.I.C Customer Service Award , ING Financial 2007 to 2007
VOLUNTEER WORK
Administrative Assistant - 2009 to 2010
Sony Entertainment, Culver City, CA
Midnight Homeless Shelter, Aid Project Los Angeles and Revlon Walk