Professional Documents
Culture Documents
Accomplished, multi-lingual and multi-cultural leader and change agent with broa
d international and US-domestic experience in global asset operations, franchise
operations, business development and acquisitions, quality control, training an
d strategic planning in both start-up and growth / change environments. Results
-oriented and decisive with proven success in business development, critical thi
nking, talent development, team leadership and motivation as well as client rela
tions in international and multi-cultural environments. Proven track record of
increasing sales and quality measurements while spearheading operational improve
ments to drive productivity and reduce costs. Excels in dynamic, demanding and f
ast-paced environments while remaining pragmatic and focused.
CORE COMPETENCIES
a Strategic & Tactical Business Planning
a Strong P&L Leadership
a Operations Leadership
a Change Management
a Acquisitions & Merger Integration
a Technology Strategy
a Key Partnership & New Business Development
a Mentoring & Coaching
a Accomplished Spokesperson
PROFESSIONAL EXPERIENCE
DOLCE HOTELS & RESORTS, NJ, USA 4/2009 a" 1/2010
Senior Vice President, Brand & Development Services
Leadership and ownership of all brand support efforts including operational trai
ning, operations brand standards, consumer satisfaction measurement and purchasi
ng for a 26-hotel managed group of properties in the upscale and conference sect
or. Ownership of development support services including property manuals design
and new property openings / task force management.
Key Achievements:
a Introduced new customer satisfaction measurement system with superior technolo
gy. Reduced related expenses by 45% annually while delivering a technologically
and strategically superior solution.
a Led task force in the successful takeover process of two upscale hotels in New
Jersey and New York
a Researched and paved the path for implementation of the companyas first ever g
lobal procurement system to enable control of targeted 85% compliance in purchas
ing practices at all sites
a Prepared company / hotels for a move to a centralized purchasing platform with
estimated annual savings of 5% to 7% of purchasing volume across North American
hotels
a Member of Dolceas aBrand Experience Advisory Teama
WYNDHAM HOTEL GROUP, PARSIPPANY, NJ, USA 12/2004 a"
2/2009
Provide tactical and operations leadership, P&L ownership and strategic guidance
in a variety of roles for the worldas largest hotel franchising company, encomp
assing 12 brands, offices in the USA, Europe and Asia and product distribution i
n over 60 countries.
Vice President, Global Learning 4/2008 a" 2/2009
Key Achievements:
a Led a team of 40 associates in the strategic merger of international and US tr
aining groups into a single, global support function with service offering to a
global audience of 7,000 hotels and 12 brands
a Achieved customer satisfaction rankings for services offered in the 90%+ range
a Enabled Wyndhamas entry into e-learning and 3D simulated gaming through strate
gic partnership with IT and brand business units
a Completed re-imaging of the learning department to create a merchandising plat
form to drive a global sales increase of 50% (forecasted in 2009)
a Visionary leadership to enable industryas first-ever real-time knowledge reten
tion measurement in all global classroom learning events