DANIEL SCHERR

937.242.6451 * ds9314dc@westpost.net * 5831 Ericsson Way * Dayton, OH 45426

Growing companies with cutting-edge technology solutions.

RISK ASSESSMENT * SERVICE DESK DESIGN AND MANAGEMENT * VIRTUALIZATION * TECHNICA

L SPECIFICATIONS DEVELOPMENT
COST BENEFITS ANALYSIS * DATA INTEGRITY/DISASTER RECOVERY * NETWORK AND SYSTEMS
ARCHITECTURE
SENIOR IT MANAGER creating service-based IS operating models advancing profitabi
lity, reliability, and support. Displays business acumen and excels in client-f
acing environments. Leverages project management skills and delivers customized
, cost-centric technologies.
Grew client satisfaction from 60% to 90%+, reengineering operations into custome
r-focused structure and expediting ticket closure rates 75%.
Strengthened client loyalty by diversifying service portfolio. Minimized use of
third party vendors.
TOP AND BOTTOM LINE CONTRIBUTOR providing solutions and rapid revenue-building o
pportunities for competitive advantage...
*Saved $100K annually in hardware, maintenance, and utility expenses; diminished
server footprint via 20% server virtualization, performing cost analysis on all
software and vendor agreements.
*Proved vital in launching $1.5M in startups, alleviating technology expenses up
to 40% and developing IT infrastructures; engineered servers, applications, and
hardware and optimized workflow efficiency by establishing cellular and wireles
s services.
*Skyrocketed revenue 40%, sparked 60% repeat business per year, and expanded bra
nd awareness by marketing to more varied customer base with direct and digital m
ethodologies.
Technical Skills
Platforms: Linux (Red Hat) * Windows 9x/NT/2000/XP/Vista/7 * MAC OS * MS Server
NT/2000/2003/2008 * VMware, Hyper-V
Applications: MS (Exchange, Forefront, OCS, SCOM, SMS, SCCM, WSUS, GPO, Office,
SharePoint, Project, SQL) * Anti-Span/Virus, Malware * Cisco Call Manager * Net
Backup, Backup Exec, Ghost, Endpoint Protection * DoubleTake, and Various Other
Applications
Hardware: Cisco, 3COM, HP, Dell, IBM, EMC * SANs * Firewall, Switch, Router * Mo
bile/Wireless Technologies, Laptop/Desktop, Server
Additional Skills: AD * DHCP/DNS * Data Center * Cabling * TCP/IP * VoIP * SSH *
Clustering (HA, FT, & LB) * VPN & Other Connectivity
BS, Computer Science and Computer Systems Engineering (in progress) | WRIGHT STA
TE UNIVERSITY
AS, INFORMATION TECHNOLOGY / NETWORKING (IN PROGRESS) | UNIVERSITY OF PHOENIX
ITIL V3 Foundation * Level I and II Project Management
Professional Overview

Consultant * SCHERR ENTERPRISES 1993-Present

*Provides IT services/support across diverse industries including network admini
stration, domain/workgroup administration, PC/laptop repair, and infrastructure
installations/maintenance for user environments ranging from small businesses to
multi-facility enterprises.
*Accrued 20% additional revenue and penetrated new territory, manifesting visibl
e, accessible, and secure web site.
*Authored and presented training curriculum for end users on utilizing helpdesk
software.
*Served as exchange administrator, building, deploying, and maintaining clustere
d and non-clustered systems, OWA, and mobile devices.
*Instituted data availability, data protection, and infrastructure including rou
ter, switch, firewall, cable, and WIFI.
Infrastructure Services Manager * LION APPAREL 2008-2010
*Headed seven-member team executing IT operations in 9 branch offices, 7 global
locations, and 20+ military sites.
*Seamlessly integrated office tools and boosted functionality and flexibility by
maturing technology stack; updated network operations center (NOC) and rolled o
ut solutions to fortify backup solutions.
*Diminished $100K per year in licensing fees and cut vendor costs 20%, renegotia
ting agreements, removing redundant technologies, and reworking service prices.
Senior System & Network Administrator * VICTORIA THEATRE ASSOCIATION 2006-20
08
*Mitigated risks by architecting disaster recovery and data protection/backup st
rategy; modernized aging Cisco and MS infrastructure.
*Constructed and introduced NOC, enabling secure, climate-controlled, scalable,
faster, and cost-efficient environment.
*Provided tier I to IV support, resolving 100% of user problems and managed trou
bleshooting process and analysis.
*Designed and built desktops, server farms, sharepoint site, and SQL clusters, p
rolonging system life, avoiding replacement fees, enhancing system/application p
erformance, and driving ability of business units to interact and share informat
ion.
*Slashed response times 80% for service requests and amplified client retention
40%; received company-wide recognition.
Senior System & Network Engineer and Web Developer * UCR, LLC 2004-2006
*Captured $120K revenue in new contracts and renewal, executing tier I, II, and
III support and boosting service quality on applications and enterprise-wide arc
hitecture.
*Contributed to $600K revenue per year and grew client base, delivering comprehe
nsive IT services to customers in various industries, including workgroup enviro
nments to complex multisite corporations with 1000+ end users.
Owner/Operator * CHANCES R' LOUNGE 2001-2004
*Launched startup generating $400K annual revenue in entertainment industry; ove
rsaw $250K annual budget.
*Augmented new and existing client base, expanding services and partnering with
area businesses to improve quality and transform community perception; managed l
icensing and legal requirements in obstacle-rich environment.