CHRISTINE D.

SMITH
107 Ashford Drive #2524 West Monroe, LA (870) 643-5509
cs9defa6@westpost.net

OBJECTIVE
To secure a challenging position requiring a highly effective communicator
with a full range of office skills, demonstrated managerial abilities, and
a reputation for resolving problems and delivering results.
SUMMARY OF QUALIFICATIONS
Ability to create and execute project work plans, effectively apply agency
methodology to enforce project standards. Expert in keeping and developing
customer relationships. Ability to monitor the application of executive
policies and strategies. Well organized with excellent time management and
presentation skill sets. Inspired staff to fulfill their individual, as
well as, professional goals. Practical, determined, target oriented, and
resourceful individual. Extremely inspired and committed person with proven
analytical skill sets.
EDUCATION

Master of Arts Licensed Professional Counseling

Liberty University, Lynchburg, VA (2012-expected)

Bachelor of Science -Psychology

Liberty University, Lynchburg, VA (2008)
3.38 GPA
PROFESSIONAL EXPERIENCE
Southeast Arkansas Behavioral Healthcare Systems, Inc., Pine Bluff, AR
(1/2010-8/2010)
Community Care Director
?Design and implement a stakeholder planning process to create local care
management capacity including the development of clearly defined policies
and procedures for such care management.
?Integrate collaborative strategies for providing intensive education for
the local community in assessing and identifying children with mental
health needs. Worked with existing advocacy organizations to bridge gaps in
mental health care for children.
?Supervised and adjusted ongoing management and allocation of resources
including fiscal oversight of a $47,000.00 federal grant.
?Provided system-level management decisions that impacted the functioning
of children and families.
?Provided utilization management tools to help identify service practices
that were at variance with expectations and/or best practices by focusing
on outliers to eliminate services of poor quality.
?Effectively worked in a consulting/supportive role with local community
stakeholders to assist in resource identification and development.
 CHRISTINE D. SMITH

United States Coast Guard, Chincoteague, VA (2001-2004)

Health Services Technician, 1st Class,
?Directed basic assessment procedures, including clinical interviewing,
mental status examination, and bio-psychosocial history.
?Advised superior officers on active duty members' mental/physical health
status, and recommended inpatient treatment as needed.
?Coordinated with local community hospitals to provide care for seriously
ill military members.
? Utilized messaging traffic systems to facilitate local emergency and
evaluation procedures.
?Served as an insurance benefits liaison for active duty members, spouses,
and superior officers.
? Developed specialty care authorizations, including the use of CPT and ICD-
9-CM codes.
? Reviewed and disseminated all incoming and outgoing correspondence.
Selected Achievements
Earned the Superior Service Award, the 1st ever awarded by United States
Coast Guard Base Chincoteague.
Health Services Technician, 2nd Class, Portsmouth, VA (1997 - 2001)
?Scheduled appointments for Physicians and Dentists.
?Created electronic appointment schedule for Physicians and Dentists.
? Determined service eligibility by identifying health benefits cards.
?Screened patients and administered first-aid care.
?Created and managed documentation.
?Excelled in front desk customer service and office management.
Selected Achievement
Recognized by superiors for exceptional office administration skills.
ADDITIONAL MILITARY HONORS
Coast Guard Achievement Medal
Coast Guard Commandant's Letter of Commendation Ribbon with 2 Gold Stars
Coast Guard Unit Commendation Award Ribbon with 2 Gold Stars
Coast Guard Meritorious Team Commendation Ribbon with Gold Star
National Defense Service Medal with Bronze Star
Department of Transportation Outstanding Unit Award Ribbon
3 Coast Guard Good Conduct Ribbons
PROFESSIONAL DEVELOPMENT TRAINING
Medical Office Secretary Training
Health Promotion Coordinator Coursework
Medical Terminology
Department of Human Services, Wrap Around Facilitator Training
TECHNICAL SKILLS
 Microsoft Word, Power Point, Excel, Outlook
Access, Tools, Publisher &Windows Meeting Space