FRANK COREAS

250 West 19th Street, 1M, New York, New York 10011
516.644.9242
Frankiec151@hotmail.com

Qualifications Summary
Highly organized, versatile, and dynamic professional offering broad-based exper
ience in Office Management, Administrative Support, and Customer Service. Equall
y strong qualifications in providing high level of administrative support to peo
ple of diverse cultures and organizational backgrounds coupled with comprehensiv
e abilities in processing and maintaining sensitive records and files. Known wit
h determination, intellect, and skills required for improvements in efficiency,
productivity, and business processes toward successful attainment of corporate g
oals. Employ a keen attention to detail; capable to multitask in competitive, fa
st-paced environment with dedication to superior service. Bilingual in Spanish a
nd English.

Career Highlights include:

- Greatly surpassed annual revenue of $3M to $3.5M during the first year o
f tenure as a certified manager of the restaurant
- Initially hired as a manager and promoted to general manager responsible
for two commercial and residential buildings in Freeport Long Island
- Appointed to handle expanded responsibility through demonstration of exe
mplary performance, dedication, and high degree of personal commitment
- Entrusted to handle large amounts of cash drops and personally deposit t
hem to the bank

Professional Experience

GENERAL MANAGER ~ REYCOR RESTAURANT, INC. ~ QUEENS, NY 2001–PRESENT

OFFICE MANAGEMENT AND ADMINISTRATIVE SUPPORT
- Perform general office duties, such as answering phone calls and filling
out any necessary paperwork
- Check voids and discounts from the restaurant
- Provide expert oversight to the owner’s personal bills and properties in New
York and Atlanta
- Actively respond to inquiries through phone, as well as took detailed an
d accurate messages for transmission to appropriate channels
- Review and prepare accounting records, financial statements and payroll
to assess accuracy, completeness, and conformance to reporting and procedural st
andards
BUSINESS OPERATIONS
- Expertly manage daily operational aspects of the restaurant focusing on
food and beverage sales, pricing, staff training while maintaining a profitable
business and high quality service levels
- Initiate the development and implementation of innovative action plans t
o improve performance
- Conceptualize innovative marketing strategies to increase brand awarenes
s and elevate sales
- Ensure compliance with restaurant and properties policies, procedures, a
nd regulations toward fulfillment of its objectives
STAFF SUPERVISION AND MOTIVATION
- Spearhead employees, organize work schedules, and delegate specific resp
onsibilities
- Facilitate training to employees to develop competencies and achieve the
highest level of performance
- Foster a positive working environment and team unity to promote high tea
m morale toward fulfillment of corporate goals
CUSTOMER SERVICE AND RELATIONSHIP BUILDING
- Solidify long-term quality relationships with diverse individuals or gro
ups in the community to provide total satisfaction as well as to generate sales
and new business opportunities
- Communicate with clients to provide prompt responses to inquiries concer
ning products and services as well as to address and resolve complaints under ti
me constraints

Training & Certifications

Completed a 2-month course “Leading our Brand†for IHOP Restaurant in 2007
Received a certificate for completing the management training program with a 100
% score
ServSafe Certificate and Health Department Certificate
Activities
Member, Metropolitan Museum of Art’s “Apollo Circleâ€
Volunteer, 911 Memorial, Mary J. Blige’s FFawn Charity, CancerCare, and The New York
Civil Liberties Union (NYCLU)
Volunteer, Knights of Columbus