IDA M.

LANDRY
Cell - 949-285-7197

RESUME

KEY QUALIFICATIONS
* Knowledge of Payor Guidelines, Insurance Contract Terminology and ADA Codes
* Professional Customer Service Demeanor
* Outstanding Accounts Receivable, Payable and Collection Skills
* Ability to handle a high volume of inquiries effectively and professionally, w
hile maintaining a positive and polite attitude
* Dependable
* Team Oriented
* Excellent problem solving skills
* Ability to interact with customers and top-level management
* Self-motivated
* Experience in conducting all phases of office procedures, organizing and coord
inating projects for maximum efficiency
* Ability to work independently, pay attention to detail and work under pressure
with accuracy
* Excellent organizational, written and communication skills
* Ability to type 50 WPM
SKILLS
Knowledge of Microsoft Windows NT, Outlook, Excel, Word, RIMS, SCOPE, Lotus, Wor
d Perfect, Software Q&A, Firebird, Flashpoint, FFS 18,000 kph, MAS 90 and MAS 20
0, Cambar, Action, Gers, Vision, JD Edwards
EDUCATION
* Western High School, Anaheim, California, Diploma
* Orange County Business College, Anaheim, California, Diploma
IDA M. LANDRY
Page 2 WORK HISTORY

SMILE CARE DENTAL Santa Ana, CA

Jr. Plan Benefits Coordinator August 2007 - Present
* Accurately and timely, responsible for entering of plans, fee schedules and pa
yer information into QSI.
* Essential functions: Update plans with current Fee schedules, correct plans w
hen procedure code/pricing changes occur, crate new Payors and Plans when new co
ntracting occurs, create new Plans when additional breakdowns are defined, trans
fer plans across offices as per Insurance Regional Guidelines by payor, understa
nd and enter into the system accurately, General, Specialty and Ortho fees, unde
rstand and enter into the system accurately the different plan types; Government
, PPO, Indemnity, HMO, Discounts, Ortho, must meet standards of productivity, co
mmunicate with members of Insurance Reimbursement department regarding payor and
plan change, communicate with all levels of office staff and corporate staff re
garding plan of fee schedule changes or creation, understand fee schedules, limi
tations and exclusions on plans and billing requirements for setup of plan/payor
into system accurately, maintain daily production report, verify plan entry, up
date plan log and signoff on the same
Utilization Coordinator/Collections March 2005 - August 2007
* Responsible for twelve insurance carriers aging reports, analyze and process e
rror reports, verify patient eligibility, interact with insurance carriers utili
zing verbal and written communications, liaison with upper management, review co
rrespondence pertaining to billing and accounts receivable, updates computer acc
ount files as needed, claim follow-up by phone for aged account balances, analyz
e and interpret claims regarding charges, payments and balances, analyze situati
ons accurately and adopt an effective course of action.
SAFEGUARD DENTAL AND VISION Aliso Viejo, CA
Billing Coordinator II November 2004 - February 2005
* Proactively administer the billing & eligibility for assigned book of business
. Post monies as received from daily batches. Reconciliation and audit of paym
ent discrepancies. Eligibility processing - adds, terms, COBRA & other changes
as requested by group. Process invoice submittals, review notes and process per
guidelines client/broker requests. Meet service guidelines as established for d
epartment. Excellent ability to handle irate customers effectively and professi
onally,. Resolve group billing and eligibility complaints or issues on service
problems. This includes troubleshooting and escalation of unresolved problems.
Strict adherence to accurate, thorough documentation and record keeping of all a
ccount information and activity for problem solving purposes. Verifies eligibili
ty of members.

IDA M. LANDRY
Page 3

SAFEGUARD DENTAL AND VISION, Aliso Viejo, CA (continued)

Billing Coordinator I September 2002 - October 2004
* Process all incoming cash receipts for deposit, Make sure daily batches are di
spersed correctly, Reconciliation daily deposit, Process data entry of membershi
p into SCOPE and/or RIMS, Forward exceptions to team lead and/or manager, Meet s
ervice guidelines as established for department, Excellent customer service orie
ntation, Resolve group deposit inquiries or issues on service problems while mai
ntaining a friendly, helpful manner to callers. This includes troubleshooting an
d escalation of unresolved problems, Strict adherence to accurate, thorough docu
mentation and record keeping of all account information and activity for problem
solving purposes, Maintain organizational skills, Performs other duties and spe
cial projects as defined and deemed necessary, General Administrative Duties
Touchtone Upholstrery January 2001 -September 2002
Accounts Payable/Purchasing
Accounts Payable (Matching, Batching, Coding, Checks), Scheduling, Billing, Orde
r Entry, Interaction with Upper Management, Trouble Shooting, Customer Service,
Data Entry, Reports, Set-up Accounts, Ordering Equipment, General Administrative
Duties, Purchasing, Tracking Equipment, Interact with 13 Pilot Locations and Ve
ndors Administrative Duties. Purchasing of leather, Inventory Control, Schedulin
g, Processing Orders, Tracking and Follow-up, Customer Service, General Administ
rative Duties, Customer Service, Trouble Shooting, Liaison with Sales Personnel
and Vice President