Resume

John R. Arvizu, MA
1494 Carnot Drive
San Jose, CA 95126
408-341-5504
Email: jab449e0@westpost.net LinkedIn Profile: http://www.linkedin.com/pub/john-
arvizu/8/546/502
Objective: Award winning, multi-tasking professional seeks a challenging opportu
nity to contribute immediate return on investment in a fast-paced mission critic
al environment.
Summary of Qualifications
* Award winning team player, effective problem solving and leadership skills, ac
complished writer, savvy customer focused presentation and project management sk
ills.
* 15+ years combined academic/technical education experience including design an
d delivery of complex ILT, CBT, and Web based enterprise training solutions.
* 17+ years of computer systems/applications experience including academic, rese
arch, and corporate operations. Application design, testing, rollout, and suppor
t for enterprise operations.
* Software experience includes Adobe Captivate, Camtasia, Snag-it, Lectora, Cisc
o Meetingplace, Microsoft Office, Visio, Sharepoint, Microsoft Project, Database
s, and various desktop and server operating systems. Also familiar with ERP, OSS
and NOC tools.
Education
BA, 1990 University of the Pacific, Stockton, CA Pre-Law
BA, 1990 University of the Pacific, Stockton, CA Political Science
MA, 1993 University of Arizona, Tucson, AZ Political Science
PhD Program, 1990-2001 University of Arizona, Tucson, AZ
Professional Experience
May 2006 to present, Senior Consultant (Owner)
Animi Erudio, San Jose, CA
Provide contract services for mission critical enterprise implementation projec
ts. Services include business systems analysis, application design and test supp
ort, product evangelism, project management, curriculum development and delivery
to support application rollouts, customer support, and project management. Prev
ious enterprise clients include Yahoo! and eBay.
June 2007 to December 2008, Application Evangelist, Trainer, Implementation Spec
ialist
eBay, Inc. San Jose, CA
Manage the adoption of a new network operations center application. Worked with
global cross-functional teams on feature usage, enhancements, and testing. Proje
ct managed all curriculum development and training delivery for technical operat
ions teams. Assist with rollout, customer support, and created user resource sit
e. Received eBay Technical Operations Award of Excellence for training and custo
mer support (Feb 08).
September 2006 to May 2007, Curriculum Developer
Yahoo! Inc. Sunnyvale, CA
Successfully produced custom self-paced CBT module with integrated video, quiz,
exam and survey components to support Yahoo! North American Sales team self-pace
d training program, including update. Conducted workflow analysis, systems analy
sis, and change management consulting with various internal groups to create rol
e/scenario based training.
November 2005 to March 2006, Technical Specialist
Microsoft Corporation, Irving, TX (Tek Systems Contractor)
Introduced/demo Microsoft and corporate sponsor solutions (HP, Cisco, Intel) at
public/Microsoft Partner events on the Microsoft Across America Truck. Worked wi
th customers to identify solutions and qualify leads for partners. Coordinate sh
ow logistics with Microsoft marketing team and partners, prepare and manage truc
k operations during shows.
April 2001 to October 2005, Senior Consultant (Owner)
Asilomar Solutions, Pacific Grove, CA
Provide a variety of services to small/midsized companies including systems anal
ysis, planning, IT, production, project management, and training. Conducted clas
ses on Microsoft products for New Horizons/Office Star computer training center
(Salinas, CA), assisted with successful Navision ERP production module implement
ation at River Ranch Foods (Bosely and Bosely, Monterey, CA).
September 1999 to April 2001, Technical Trainer, Pre-Sales Engineer
Visionael Corporation, Palo Alto, CA
Prepare and deliver live customer product demos to help close sales opportunitie
s (Aug 2000 to Apr 2001, Pre-Sales Engineer). Consult with development and profe
ssional service teams to prepare customer information requests. Address technica
l issues including modeling process flows and enterprise network topologies. Coo
rdinated and delivered proof of concept customer evaluations, customized trainin
g, and rollout support. Helped close $105,000+ XO Communications deal five days
after live demo.
Prepare and deliver ILT User, Circuit, and database structure courses on and off
-site (Technical Trainer, Sept 1999 to Aug 2000). Work with cross-functional te
am to develop product curriculum for application certification program. Work clo
sely with development and QA teams to test/troubleshoot pre and production relea
ses, define system requirements. Work with clients to customize and deliver role
based user scenario training, including task analysis by role, change managemen
t consulting with senior leaders, and curriculum deployment requirements. Promot
ed to Pre-Sales Engineer.
September 1998 to February 1999, Curriculum Developer
Oracle Corporation, Redwood Shores, CA
Member of the Global Languages Curriculum Product Group team assigned to update
ILT and CBT modules for SQL and PL/SQL products.
May 1996 to July 1998, Engineer (Deployment)
Applied Materials, Santa Clara, CA
Member of the Datasource project team, successfully deployed a new enterprise ap
plication for capturing labor and material activity in the field. Conduct system
s analysis, including workflow process to spec requirements for development team
. Manage assigned site deployments, work with QA and dev team to resolve issues.
Develop all user role based training and manage delivery to sync with aggressiv
e rollout schedule. Received AMAT Corporate Team Award for successfully deployin
g the product to over 1,500 users in 30+ North American field locations ahead of
schedule (Feb, 1998).
January 1992 to May 1996, Technology/Statistical Consultant (Owner)
JRA Computer Consulting, Tucson, AZ
Help clients define hardware/software requirements and select appropriate produc
ts. Services also included system configuration, installation, upgrades, repair,
and training.
Provide statistical services for several client projects. Services include resea
rch design, database creation, and data analysis. Projects included a survey to
determine community concerns for the City of Sierra Vista, AZ (findings publishe
d and presented to City Council, Fall 1994). Also created a geographic/demograph
ic time-series analysis dataset from US Census data and related sources to deter
mine the probability of exposure to groundwater contamination on populations ove
rtime for a United States District Court class action case (Feb 1996).
August 1990 to May 1996 Graduate Appointments
University of Arizona, Department of Political Science, Tucson, AZ
Appointments included Graduate Research/Teaching Assistant/Associate, and Gradua
te Lab Assistant. Published several scholarly articles, received an award for ou
tstanding student support by a faculty member (the only graduate student to rece
ive the award that year), and helped design and implement the SBSRI Instructiona
l Computing Lab. Received a letter of recognition for that for exceptional servi
ce by Nancy Hinkle, SBSRI Acting Director.
References available upon request.