DON LEWIS

35 WHITE STREET, #1R, TAUNTON, MASSACHUSETTS 02780

(508) 801-1594 | dlb4f386@westpost.net
SUMMARY
Warehouse/Inventory Analyst experienced in shipping and receiving, auditing dama
ged and defective merchandise, claims processing, and sorting, scanning, and log
ging product. Skilled in customer service, conducting on site warehouse product
handling studies, identifying patterns and trends, and recommending process imp
rovements to minimize claims and product loss. Possesses excellent customer, sc
heduling, time management, and data gathering skills with a track record for mee
ting time sensitive deadlines and managing customer and manufacturers expectatio
ns.

EXPERIENCE
INMAR, INC., Winston Salem, NC 1994-2010
Reverse Logistics Solutions. Consumer goods return management, audit, quality, a
nd process improvement company.
Senior Field Analyst [Representative] (1995-2010)
* Operating from a home office, audited damaged and defective products and claim
s located at supermarket chains, over the counter drug chains, and apparel compa
nies on behalf of client companies including Unilever, Heinz, Proctor and Gamble
and Con Agra.
* Managed a territory, traveling overnight 75% of the time, which included New E
ngland, New York, Pennsylvania, Maryland, Virginia, Ohio, and Indiana.
* Conducted on site studies, input data, and identified patterns and trends.
* Prepared process, stock rotation, and handling recommendations to minimize dam
ages and claims.
* Verified and audited claims for approval and manufactures reimbursement.
* Sorted, packed, and shipped customer returns and manufacturer recall product.
* Identified and recommended changes in warehouse practices for stock rotation,
handling, and packaging, resulting in reduced damages, defective product, and cl
aims.
* Performed detailed studies which changed the system and model for claims payme
nt from an arbitrary methodology based on a flat percentage rate to dollars base
d on actual trend data, resulting in improvement customer satisfaction and reduc
tion in dollars paid out by manufactures.
* Recognized for consistently managing travel and expense budget, outstanding cu
stomer support and experience, and flexibility and adaptability in meeting clien
t needs.
* One of two people in the United States (one of three in the world) who success
fully achieved a score of 100% manufactures evaluations for accuracy and recomme
ndations for improvement.
* Resolved standard and complex customer credit issues.
Warehouse Scanner (1994-1995)
* Received product into the warehouse and scanned, sorted, and logged in invento
ry.
* Separated and sorted product by damaged, outdated, and saleable goods.
* Performed incoming product quality sampling.
* Certified to operate forklifts and pallet jacks.

HOME QUARTERS, INC., Norwood, MA 1991-1993

Retail home improvement chain.
Sales and Damages Associate
* Sales and customer service associate for the flooring and home decor departmen
ts, ensuring every customer had a positive experience and needs were met.
* Assessed customer needs and made recommendations based on satisfying customer
needs and budget.
* Store wide damage control associate, processing all damages and returns and pr
ocessing manufacturers' claims for payment.
* Scheduled work team, ensuring departmental coverage.
* Shipped all items that required the use of outside carriers
* Certified to use material handling equipment.
NORFOLK BUILDERS, INC., Canton, MA 1974-1991
Residential and Light Commercial Developers.
Lead Carpenter
* Led crew, responsible of all aspects of carpentry from frame to finish.
* Supervised sub contractors, managed job sites, and scheduled work flow.
* Coordinated with home owners to ensure homes were built to their satisfaction.
* Oversaw safety including, OSHA compliance, and coordinating with insurance car
riers.
* Coordinated with architects and local officials to ensure that structures met
all specifications.
* Operated, maintained, and transported construction equipment.

EDUCATION
Courses in Liberal Arts, UNIVERSITY OF MASSACHUSETTS, Amherst, MA
LICENSING
Massachusetts Commercial Driver's License, Class B, with Tank and Passenger endo
rsements.