Hands on visionary with advanced technical expertise.

Strong skill set in managi

ng, analyzing, and implementing complex technical procedures; extensive knowledg
e in networking, administration, analysis, engineering, end user support and tro
ubleshooting. Successfully meets the challenge of remaining current with new an
d developing technology.
Demonstrated skills in general management, client relations, training, and commu
nication in a cutting-edge environment; demonstrated leadership with customers a
nd consistent quality in the technical development of colleagues; confident in a
bilities and committed to providing stability and growth in computing environmen
ts.
CERTIFICATIONS
CompTia A+ Certified
CompTia Network+ Certified
Apple Certified Help Desk Specialist (Mac OS X)
Apple Certified Technical Coordinator (Mac OS X)
KEY SKILLS & AREAS OF EXPERIENCE
Eight years experience supporting multiple PC users in a LAN/WAN environment
Basic UNIX/Linux navigation and file management skills
Proficient in Blackberry, iPhone and iPad setup and configuration
Proficient in Microsoft Office for Macintosh and Windows platform
Proficient in Windows 9X, NT, 2000, XP, Vista and Macintosh OS 6 10.6
Proficient in Windows NT 2008 Server, and Mac OS X Server 10.0 - 10.6
Proficient in Intuit Track-It and Altiris trouble ticketing systems
Proficient in VMWare and Parallels virtualization applications
Proficient in Veritas and Symantec Netbackup
Basic UNIX/Linux navigation and file management skills
PROFFESSIONAL EXPERIENCE
General Atomics, Fusion Energy Group January 2010 Present
Systems Administrator
Performing maintenance on a variety of computer systems purchased by the Depart
ment of Energy.
Maintain an inventory of Department of Energy purchased computer equipment.
Purchase computer equipment and software via SAP and corporate credit card.
Implemented KBOX patch management system by Dell.
Serve as backup for the electronic mail server administrator.
Backup and restore data to desktops and servers using Symantec Netbackup
General Atomics, Information Technology Services Department January 2009 Decem
ber 2009
PC Support Technician III
Deployed upgraded SAP client to Macs and PCs in Fusion Energy Group.
Deployed laptop locks to control assets.
Deployed VPN software for Fusion Energy Group.
Responsible for ordering computers, software and hardware for Fusion Energy Gro
up.
Assisted with inventory management.
Worked with Data Security on Credant encryption software deployment.
General Atomics, Fusion Energy Group October 2006 December 2008
PC Support Technician III
Restored / refurbished old laptops for Education Outreach program.
Deployed SAP client to all Macs and PCs in Fusion Energy Group.
Deployed new Macintosh computers to DIII-D Control Room.
Managed storage and disposal of computer equipment for Fusion Energy Group.
Assisted with management of OS X Servers running Mac OS X Server 10.3 and 10.4.
Assisted with implementing desktop backup solutions.
Enabled encryption on laptops for Fusion Energy group.
Sweetwater Union High School District April 2004 September 2006
Information Technology Support Technician
Managed and maintained seven Mac OS X Servers.
Managed and maintained two Windows 2003 file servers.
Maintained three Windows XP computer labs.
Managed computer lab personnel at Southwest High and Southwest Middle School.
Managed and maintained two Windows 2000 library servers.
Implemented a fully managed Mac OS 9 and X 10.3 campus-wide network.
Upgraded Math department computers to Mac OS X 10.3.
Configured and maintain a secured campus-wide wireless network.
Deployed eight mobile computer labs prior to the opening of the 2004 school yea
r.
Setup and configured a new eMac lab for Mar Vista Middle Schools Categorical pr
ogram.
Configured a new Mac OS X 10.4 Server for Mar Vista Middle Schools Categorical
program.
Southwest High School March 2000 April 2004
Digital Campus Technician
Reduced amount of district work orders generated by 70%.
Implemented a fully managed Mac OS 9 and Mac OS X client-server network environ
ment.
Supported, managed and maintained 800 computers.
Setup Windows 2000 Language Arts lab.
Setup Windows 2000 campus Parent and Career Resource Center.
Deployed three Macintosh wireless mobile labs running Mac OS.
EDUCATION & CAREER DEVELOPMENT
National University February 2008 June 2010
Bachelor of Science Information Technology
San Diego County Office of Education / Apple December 2004
Mac OS X Help Desk Essentials (Apple Certification Training)
Certificate of achievement for completing training.
National University July 2001 March 2002
Microsoft MCP/MCSE Preparation Courses
AWARDS & RECOGNITIONS
2004 Employee of the Year Sweetwater Union High School District
2003 Staff Appreciation Award Southwest High School