Timothy Rivera

5621 SW 24th Avenue, Hollywood, FL. 33312

iiseek@aol.com
(561)202-4530
Key Skills
Adaptability and understanding of varying cultures, beliefs and people. Proven
operational leader with strong business acumen and customer focus. Demonstrated
ability to build and coach teams that deliver excellence.
Over 13 years of hands-on management experience, Strong decision-making and pro
blem-solving skills developed while meeting the challenge of constantly fluctuat
ing International business environment.
11 Years working for DHL Express, one of the worlds largest express and logisti
cs companies in the world.
Deep seated passion for service and commitment to excellence with high ability
to work well under pressure. Solid communication and negotiation skills.
Extensive knowledge of the Transportation industry, encompassing Aviation and F
reight operations, Ground operations, Facilities and Gateway operations, Logisti
cs and Customs.

DHL Express April 2007 Present

Caribbean Area Operations Manager, Plantation, FL.
* Responsible for overall operations in 21 Caribbean Countries including 5 inter
national Gateways, Direct management of operating costs of 9M EUR/year, includi
ng budgeting process. Pick up and delivery, Import/Export brokerage/regulatory a
ffairs, Ground handling, Air Operations, Engineering, Facility planning and inve
stment, Operation Programs, Service Quality.
* Responsible Area consists of 15 Direct Management Reports and approximately 30
0 indirect FTEs.
Key Achievements:
* Complete turnaround of Caribbean Operations from one of lowest performing area
s in International Americas with demonstrated tangible improvements. Built and d
eveloped a streamlined team who contributed heavily to the clear turnaround succ
ess of the Caribbean Area for all components of operations.
* Direct improvement in service quality - Transit time performance increase from
85 to 92% YTD May 2009
* Reduction in 2009 overall operating costs of EUR 486k 2009 YTD versus 2008
* Development and institution of training programs to improve skill level of Car
ibbean team.
* Progression of DHL Global Forwarding services in the Caribbean from poor avera
ging 60% to above 85% of standards
* Redesign of Aviation Network Routing and schedule resulting in improving servi
ce levels to 4 countries while showing an aviation cost reductions of 300k EUR.

* Emergency contingency Leader Direct lead of recovery plans with major U.S Hub
s (ILN/SJU/MIA Gateways, Aviation and Caribbean) to successfully mitigate servic
e impact of hurricanes, floods etc).
DHL Express January 2006 April 20
07
Service Center Manager, West Palm Beach, FL.
Manage total business encompassing Customer Service, employee development, recr
uiting, managing operating costs, profitability, productivity and efficiency.
Key Achievements:
Directed improvement in service quality Transit Time performance increase from
86% to 95% in first 6 months.
Improved Terminal Handling productivity from 3,000 pieces per hour to 4,000 whi
le reducing sort hours by 18%. The West Palm Facility handled 15,000 20,0
00 shipments daily.
Elected best in class Service Center in 2006 for best year over year service im
provement 2005/2006.
Successfully negotiated new contracts with 4 of the 6 independent contractor fi
rms operating within my Service Center. With optimization of route
s providing lower cost base for contractors and DHL.
Devised and implemented sort processes in the AM resulting in a reduction in so
rt time of 1hour and therefore increasing the on road delivery window for 98 co
urier routes.
Increased bottom line contribution by 18% year over year 2007 from 5.1 Million
Euro to 6 Million annually
Reduced Cost per unit by 18% year over year 2007 from $5.98 to $4.90.

American National Delivery Septem

ber 2005 January 2006
Corporate Operations Consultant, West Palm Beach, FL.
Provided consultant services ensuring American National Delivery Managers could
affectively run their operations based on DHL Policies and Procedures.
Ensured the Company had the Management talent to successfully win 3 more contra
cts with DHL Express in South Florida.
Loomis Fargo & Company January 2005 September 2005
General Manager, Washington, D.C.
Managed Armored Transportation Operations in Washington, D.C. and VA.
Managed the Cash Services department for the Washington, D.C and VA terminal.
National Distribution Company August 2004 December 2005
General Manager Transportation, Washington, D.C.
Managed the transportation and distribution operation consisting of 75 routes a
nd a 250,000 sq. ft. warehouse operation.
Ensure effective routing of all routes in Washington, D.C. using UPS Road net
software and GPS.
Bantek West Inc. September 2003 August 2004
District Operations Manager, Alexandria, VA.
Managed the Day to Day Armored Transportation Operations for 3 Terminals in Vir
ginia covering all of Virginia and Washington, D.C.
Responsible for Cash services Operations in all 3 Virginia Terminals.
DHL Express Januar
y 2000 September 2003 Service Center Manager, Vienna, VA.
Manage Terminal DHL Field Service Center activities. Establish and execute poli
cies and procedures with emphasis on Customer Service, Retention, profitability
and productivity.
DHL Express September 1998 January 2000
Service Supervisor, Charlotte, NC.
DHL Express June 6, 1996 September 1998
Courier/Dispatcher, Fort Lauderdale, FL.
Training and Certifications

Six Sigma Green Belt (Lean+ and DMAIC methodology), 2009

International Customs Laws Certification (University of Canberry), 2009
Financial Management for Managers (DHL Express 40 Hour Workshop), 2009
Dimensions of Leadership I (Increasing Interpersonal Skills), 2000
Dimensions of Leadership II (Building Organizational Capacity), 2001
Dimensions of Leadership III (Managing Individual Performance), 2002
Dimensions of Leadership IV (Developing the leaders around you), 2003
Situational Leadership I (DHL Express 40 Hour Workshop), 2001
Situational Leadership II ( DHL Express 40 Hour Workshop), 2002
IATA and DOT Dangerous Goods Certification, 2003
Designated Airport Ramp Safety Trainer Certification, 2000
Certified Loadmaster (Boeing 727, Airbus A300, DC8), 2001
Train the Trainer Certification Designated Operations Trainer for Southeast US
Business Strategy and Operations 40 hour workshop conducted with Skill-oft
Supervisor Training Program Certification
Gateway Training Program Certification
Speak-easy ( DHL Express sponsored 40 hour Public Speaking Workshop)