LARRY AMUNDSON

7039 Polaris Lane North Maple Grove, MN 55311

Home: (763) 420-5779
lac12e44@westpost.net
Cell: (763) 458-5882
TEAM LEADER, PROGRAM MANAGER AND BUSINESS PROFESSIONAL
SUMMARY
Organizational change leader with strong business acumen, program management ski
lls and field leadership experience. Advanced understanding of retail and servic
e operations and influencing SOP standards to improve customer satisfaction. Exc
eptional at fostering relationships and building partnerships critical to signif
icant transformation...lead major initiatives in which measurable outcomes were
achieved through successful navigation of the corporate and field environment an
d establishment of strong internal and external networks.
PROFESSIONAL PROFILE
Innovative thinker who has a talent for translating strategic vision into tactic
al execution planning; skilled at anticipating barriers, developing comprehensiv
e mitigation plans and is able to apply project management and business experien
ce to develop architecture in areas with little to no structure.
Advanced knowledge of company operations developed over a thirty year tenure wit
h Best Buy in numerous field and corporate leadership positions.
Experienced manager with advanced skill in managing diverse work streams, conver
gent deliverables, and parallel deadlines. Experienced in prioritizing work acti
vity for a team and maximizing resources to resolve complex issues.
Effective relationship builder and partner with a proficiency in leading field a
nd corporate focused change; has a competency for navigating within a matrixed e
nvironment, partnering effectively and has advanced customer relationship manage
ment skills.
PROFESSIONAL EXPERIENCE
Best Buy Headquarters, Richfield, MN May 2006- March 2009
Senior Manager- Performance Management
Responsible for the overall design, implementation and execution of goal setting
and the performance appraisal process for the enterprise to achieve company goa
ls.
* Created with retail and corporate leadership to set performance goals in suppo
rt of the company strategy and vision.
* Incorporated employee and customer insights into a strategic plan designed to
deliver against the company's business objectives.
* Launched process, tools and training to ensure the organization had the talent
needed to grow the business.
* Tracked and measured key talent and organizational metrics for the Senior Lead
ership Team.
* Created a cultural shift by recognizing and rewarding behaviors that support t
he long term customer and business goals.
* Implemented integrated business rhythms to inspire local innovation resulting
in market share gain.
Best Buy Headquarters, Richfield, MN Aug 2005- May 2006
Director- Customer Segment Services
Responsible for the development and delivery of customer centric service strateg
ies and operating plans. Managed partnerships between retail and corporate teams
to develop value propositions for specific customer segments.
* Created process with the field teams to identify unmet customer needs that c
ould be addressed though new service offerings in lab stores.
* Managed cross functional partnerships between retail and corporate marketing t
eams to develop new value propositions for the specific customer segments.
* Developed a national music lesson strategy that generated sixty points of marg
in for every lesson.
* Created value props with Geek Squad that increased revenue for the Buzz lab st
ores by 5%.
Best Buy Headquarters, Richfield, MN
Feb 2003- Aug 2005
National Director- Click and Mortar
Created the click and mortar integration strategy by working in partnership with
retail teams and dotcom partners.
* Created customer loyalty metrics, scorecards and processes designed to improv
e the customer experience and support the cultural transformation required to se
rve the customer through all channels.
* Designed a customer order system that contributed 1% ($250, 000,000 first year
) of the overall company revenue.
* New processes and customer metrics increased customer loyalty for in-store pic
k by 141 basis points.
* Integrated dotcom budgets into the retail P&L.
* Shaped the blue print for future deployment of dotcom and retail systems.
* Lead the team responsible for the standard operating procedures and system dev
elopment for retail and corporate web site integration.
Best Buy Headquarters, Richfield, MN April 2001-Feb 2003
SOP Development Director
Responsible for improving the customer experience at all retail stores and servi
ce centers through SOP development and implementation.
* Designed the process with cross functional leadership teams, customer focus gr
oups and line level employees to identify operating efficiencies.
* Developed processes for new store operating model designs.
* Built an internal web site to centrally host all corporate and store SOP allow
ing for easy employee access.
* Grew a team from three employees to a diverse department of 24 serving all dis
ciplines.
Best Buy Retail Stores, MN Oct 1999- April 2001
Regional Field Change Implementation Manager
Measured the execution of store operating procedures and customer experience. Ac
countable for ensuring issues and risks were identified and mitigated through in
fluencing without authority and change management.

* Coached and hold the leadership team accountable to impact behavioral changes
to impact our operating model and customer experience.
* Developed and facilitated change work including; change readiness, communicati
on, leadership and ownership, learning and training, and reinforcement planning
that would increase adoption of the behavioral changes required to implement and
sustain new store operating model and process.
* Facilitated new product launches and need change to support company growth pla
ns.
* Worked with cross functional teams to create store SOP execution audit and tra
ining.
Buy Retail Stores, MN Feb 1989- Oct 1999
Retail Store Manager
Responsible for full P&L, operations, customer and employee experience for 250 e
mployees at a 70M dollar location.
* Consistently over achieved revenue, margin, customer experience and expense co
ntrol budgets.
* Scored in top tier for customer loyalty and employee viewpoint.
* Chosen by store leadership to help turn-around struggling stores.
EDUCATION
Roosevelt High School, Minneapolis, MN
PROFESSIONAL DEVELOPMENT
Change Implementation Certification- Best Buy Company
Accelerated Leadership Program