Monica H.

Enzweiler
3245 Nash Ave
Cincinnati, OH 45226
513-289-6437
med868c0@westpost.net
Summary:
Proven record crafting e-business, insurance and supply chain strategies that tr
ansform business process to drive operational improvements, revenue enhancements
and expense reduction. Expert in conducting business and market analyses, anal
yzing and decomposing business processes, managing cross-functional teams and pr
ojects for Fortune 500 and middle-tier corporations. Lean Six Sigma, Black Bel
t Candidate.
Core Competencies:
Business Process Management Process and Operational Analysis
Ebusiness Strategy Development Leadership
Business Case Development Budget Planning and Management
Project Management Strategic Assessments
Industries:
Industry experience spans ecommerce, retail, consumer packaged goods, insurance
and financial services
Professional Experience:
UNIFI Companies: Second Vice President, Business Technology (2002-2010)
Cincinnati, OH
Successfully crafted the Internet strategy as the First Director of EBusiness an
d Field Technology for the organization and developed the role into Second Vice
President which expanded online service offerings to clients while reducing expe
nses 20%
Developed the strategy for the agent web portal for 7K field agents which conso
lidated the content management tools, web security infrastructure and online ser
vice capabilities eliminating redundant processes and technologies and improved
user navigation while reducing website support cost
Pioneered Business Process Management philosophies and championed the vendor se
lection and cost benefit analysis for a BPM initiative that resulted in the init
ial pilot process development targeted to reduce costs 20%
Managed approximately $2m budget with primary responsibility for business techn
ology spending, business analysis and agent technology and reduced the budget 10
% over the last 18 months
Merged the processes, job responsibilities and scope of associates on the Busin
ess Technology Open Systems team eliminating single point of failure procedures,
duplicate work efforts and unnecessary rework by instituting governance policie
s and standards for all web-based functionality and business capabilities
Developed the client portal strategy redesigning the navigation and capabilitie
s, driving the site up into the top 20 sites as ranked by the industry
Identified and implemented operational enhancements for agency offices reducing
the cost to service their clients and maintain their business operational syste
ms
IBM Corporation: Strategy and Change Category, Distribution Sector, Senior Consu
ltant (1998-2002)
Led engagements with Fortune 500 clientele specializing in bridging business pro
cesses, change management and technology implementations including strategic ass
essments, prioritization, cost/benefit analysis and project management
Select Engagement Experience:
Process Analysis and Definition, National Grocery Chain
Consolidated supply chain and warehousing processes of multiple operating compa
nies which merged into one organization
Monica H. Enzweiler
Conducted executive interviews, process effectiveness and efficiency studies to
identify gaps in responsibility, conflicting management policies, systems issue
s and business process improvement opportunities within the merged organization
Built the As-Is business processes for warehouse operations, distribution, inve
ntory management and merchandising processes
Developed recommendations for a new organizational structure and process enhanc
ements to support individual brand operations within a consolidated supply chain
structure
Public Marketplace, Retail Exchange
Analyzed and defined the value propositions, business case and go-to-market str
ategy for public and private trade exchanges for the Retail Industry utilized on
client sales proposals and engagements
Developed a Strategic Opportunity Assessment Offering for business development
of private exchanges which was then used for business development in the retail
sector
Developed proposals and point of view documents on e-Business organizational st
ructure, e-Business management systems/governance and public exchange connectivi
ty which led to the sale of new client engagements
Strategic Systems Assessment, Large Regional Grocery Chain
Structured and executed a strategic systems assessment delivering a comprehensi
ve program for transforming the companys operations including a recommended prio
ritization model, skill set needs, technology requirements and cost benefit anal
ysis
Merchandising Process Engagement, National Drug Chain
Led a cross-functional team in business process analysis which identified and r
esolved process, organization, functional and technical issues resulting from th
e implementation of the Retek Merchandising System
Analyzed, decomposed and developed business processes for merchandising, purcha
sing, supply chain management, inventory management and store operations for a n
ational drug chain with target reductions of 15% in each process
Industry Process Model Development, Supply Chain Project
Managed a $600K engagement which developed enterprise business process models a
nd had responsibility for client relationships, profitability and deliverables w
hich were accomplished on-time and within budget
Developed the Grocery, Specialty Department Store and Retail Enterprise Process
Models and sales presentations identifying critical business capabilities that
need to be integrated for a multi-channel retail presence which supported new re
tail consulting engagements
Andersen Consulting: Process Consulting (1992-1996)
Education:
The Ohio State University, Fisher College of Business, Columbus, Ohio
Master of Business Administration, June 1998
Major: Supply Chain Management, Minor: Strategy Consulting and Marketing Mana
gement
Bachelor of Science in Business Administration, Summa Cum Laude, June 1992
Majors: Transportation and Logistics, Marketing
Association of Business Process Management Professionals Certification, June 201
0
Certified Business Process Management Professional
Lean Six Sigma Black Belt Candidate
Community and Industry Involvement:
BPM Institute, Member at Large (2009-Present); Association of Business Process M
anagement Professionals (2010-Present); Dalbar Web Industry Group (2004-2010); L
OMA Industry Group (2008-2010); Cystic Fibrosis, Celebrity Waiters Event Host (2
006-Present); In Return, Charity Fundraising (2009-Present); Board of Directors,
Operations Race Director Cincinnati Flying Pig Marathon (1998-2005)