Professional Documents
Culture Documents
CLARK
120 Stutes Road
Duson, LA 70529
Phone: (337) 230-5218 or (662) 574-1111/Email: gcd90a14@westpost.net
PROFESSIONAL EXPERIENCE
CENTENNIAL WIRELESS, Lafayette, LA
2006 to Present
AREA DIRECTOR
*Oversee and drive sales activities and results through front line managers for
over 75 employees, 10 retail locations, 12 local agents and two business to busi
ness sales representatives within district.
*Collaborate with Regional Market Manager and District Market Manager to ensure
operational and Sarbanes/Oxley procedures on cash, inventory, payroll, adjustmen
ts and paperwork are maintained at company standard throughout district.
*In 2009, increased activation, revenue and feature growth sales by 16% while co
mpany demonstrated 23% decline.
*Drove sales during first full year of employment (2007), successfully achieving
120% over adjusted operating income budget and 106% over retail revenue budget.
*Achieved Best of Best Centennial in quota performance and grow activations for
business to business sales in 2007 and 2009.
*Cultivated and managed # 1 Indirect Sales Manager.
*Successfully secured 6% increase in 2007 to 2008 and 5% increased in accessory
sales from 2008 to 2009.
*Increased gross activations by 38% from 2008 to 2009 and 12% from 2009 to 2010
YTD.
*Recruit, hire, train staff, resulting in decrease in turnover rate by 22%.
*Utilize Retail Prospect Management System queries, analyze daily and weekly tre
nds with sales representative activities and proactively implement directives to
meet company standards and goals.
*Evaluate market trends and recommend appropriate response, changes and new dire
ction to senior management.
AT&T MOBILITY, CINGULAR & BELLSOUTH MOBILITY, Atlanta,GA
1993 to 2006
AREA RETAIL SALES MANAGER/ATT&T MOBILITY, Tallahassee, Fl (2004-2006)
*Selected to oversee GSM rollout and wireless number portability launch, rebuild
ing a stagnant unit into a product and services sales leader for the company and
increasing sales 180% over previous year's attainment.
*Increased audit and inventory control while developing a results-driven, collab
orative and supportive culture.
*Oversaw nine retail stores while building two new locations within two years.
*Grew established same-store sales by 13% in 2006.
*Achieved 20% of own-brand product penetration in 2006.
*Consistently exceeded sales budgets from 10% to 65% annually, while aggressivel
y managing costs.
*Managed shrink far below industry standard, maintaining loss at 0.3% - 0.5%.
*Expertly managed controllable expense budget, including $250K in associate annu
al payroll.
*Administered all primary human resource functions including recruiting, trainin
g, benefit enrollment and payroll
AREA RETAIL SALES MANAGER/CINGULAR WIRELESS, Orlando, FL (2002-2004)
*History of overcoming sales team's distractions from repeated buy outs, restruc
turing and downsizing, leading team to region-leading performance and recognitio
n.
*Produced record revenues and profits, successfully preparing area for purchase
by competitor.
*Transferred to manage 11 retail locations and the Indirect Agent Sales channel
due to stellar history of exceeding sales goals.
*Maintained smooth retail operations with staff of 125 during FCC mandated Wirel
ess Number Portability launch within Top 100 US market.
*Analyzed all sales, operations and customer service reports; identify opportuni
ties and problems and implement improvements.
AREA RETAIL MANAGER/CINGULAR WIRELESS, North Mississippi PCS (2000-2002)
*Promoted to expand retail points of distribution, turn around sagging sales, re
solve existing Human Resource issues, increase market share and lower market chu
rn.
*Increased market share from 4% to 27%within two years while managing sales, inv
entory control, cash control, profit and loss for $17 million annual revenue pro
perty, consisting of five full service retail stores, one mini-store, two shoppi
ng mall kiosks and eleven conventional kiosks.
SALES & SERVICE MANAGER/BELLSOUTH MOBILITY, Tupelo & Northeast MS (1997-2000)
*Promoted when acquiring kiosk channel consisting of eighteen conventional kiosk
s in Wal-Mart, Kroger and Winn-Dixie.
*Acquired a failing full service retail store and built service retail store, ac
hieving 200% of budgeted quota and securing over 80% of market share.
SALES & SERVICE MANAGER/BELLSOUTH MOBILITY, Tupelo & Northeast MS (1995-1997)
*Awarded promotion to manage two new full service retail locations and one mall
super kiosk.
*Obtained 90% market share over Cellular One (Century Tel) by coaching and devel
oping associates to provide superior customer service.
*Managed sales training programs with head office and conducted in field trainin
g.
*Facilitated human resource functions; hiring, training, benefit process, admini
stration, scheduling and payroll.
DIRECT SALES REPRESENTATIVE/BELL SOUTH MOBILITY, Tupelo/Northeast MS (1993-1995)
*Consistently exceeded sales goals and provided installation, service and afterc
are of cellular phones products.
*Marketed services to business accounts and individuals, executing contracts and
billing and educating clients on use of products.
CELLULAR SOUTH, North Mississippi 1991 to 1993
DISTRICT AGENT SALES MANAGER
*Promoted from District Sales Representative to Agent Sales Channel within one y
ear, managing four RSA's.
EDUCATION
Bachelor of Business Administration, Mississippi State University, Starkville, M
S
PROFESSIONAL AWARDS
Presidents Club and Centurion Club, Centennial
2006, 2007 & 2008
Best in Class, Cingular Wireless
2004
Summit Winner, Cingular Wireless
2002
COMMUNITY ACTIVITY
Member, Board of Directors, Lafayette Community Healthcare, Lafayette, LA
2008 to Present