NANCY V.

HAUGEN
4931 Timothy Way Nationality - US - Am
erican Phone: (916) 222-1650
Fair Oaks, CA 95628
http://www.linkedin.com/in/linvht
nhdd3846@westpost.net
NETWORK-SYSTEM ADMIN/INFORMATION ASSURANCE SECURITY OFFICER
Highly flexible and energetic Network(NA)/Systems Administrator(SA)/Information
Assurance Security Officer (IASO) with 8 years of combined experience in IT as a
Senior IT Specialist, building, maintaining, mitigating and administering netwo
rks including 3+ years working in Afghanistan, Kuwait and Honduras supporting th
e US military. Provide technical and operational support for the operation and a
dministration of network infrastructures and supporting hardware and servers. Ma
nage all phases of the full lifecycle of developing and implementing advanced te
chnical systems solutions, working within a wide range of development environmen
ts and application domains.
TECHNICAL EXPERTISE
* CCNA * WinXP/Vista/Windows7 * Proventia
* Eeye Retina Scan
* GFI LanGuard * Cisco Call Manager
* SIPR / NIPR * SourceFire
* Aeronet Wireless
* Harris Stat Scan * Linux (Redhat) * CompTIA Security +
* Win 2003 Server * Comp TIA A+ * Cisco VPN
* VMS * Vlan's * Switches/Routers
PROFESSIONAL QUALIFICATIONS
* 8 years combined experience designing, maintaining, and operating small to med
ium / complex networks and administering user accounts managing printer servers,
mail servers, WWW servers, and firewalls in varied environments including class
ified LAN and WAN connectivity for military resources across multiple geographic
ally diverse locations.
* Daily reviewed Remedy Trouble Ticketing System to ensure Information Assurance
queue is managed and reviewed daily. As required (minimal monthly) deploy Retin
a Scans for VMS SC 1001 compliance. Administered patch management utilizing GFI
LanGuard to all NIPR/SIPR computers on the JTFB network. Provided IASM and cus
tomers with any Information Assurance related questions or concerns as it relate
s to IAVA, LanGuard and Retina Administration. Provided input and tracking matri
xes for Retina, GFI LanGuard and IAVA management reports. Conducted weekly Retin
a scans across the JTFB network to ensure maximum visibility of malicious code i
s maintained. Mitigated vulnerabilities identified during scans, and report resu
lts to IASM.
* Websense ~ Implement Web filtering directives as required by IAM or USSOUTHCO
M tasking
Maintain NIPR/SIPR Websense and Websense Log Server
* Retina ~
Monthly Scan/Report
IAVA Scans/Report
Special Scans/Report
* VMS ~
Maintain visibility and oversight for VMS compliance IAVA Compliance and Vulner
ability Scans.
Monthly VMS Buckets NIPR/SIPR nlt the 15th of every month
Daily review and coordination with USSOUTHCOM VMS asset.
Load IAVM's in Remedy
* Patch Management ~
Download MS Patches
Load Patches and IP addresses on GFI LanGuard (for workstations only) (cross r
eference w/ Retina Vulnerability Spreadsheet)
* Proventia ISS/IPS/ADT~
Maintain NIPR/SIPR Proventia ISS/IPS/ADT Devices w/ updates and connectivity
Nipr/Sipr Servers
* Event Log Syslog Analyzer & Event Log Management Tool~ Maintain connectivity f
or NIPR/SIPR devices
* Source Fire ~ Maintain connectivity for NIPR/SIPR devices
* Provide IAM/Deputy IAM with Weekly Threat Reports from Q-Tip Scans, Retina Sca
ns, and IAVA Compliance reports.
* Provide secondary Investigative Officer actions when prescribed by IAM/Deputy
IAM.
* Daily review of Remedy Trouble Ticketing System to ensure IA queue is managed
and reviewed daily.
* Track, process, and report to the IAM/Deputy IAM ~ all IAVA, and Technical CTO
/ OMB-IA-CND/FRAGOs directives from USSOUTHCOM.
* Provide inputs and tracking matrixes for CND, Retina, and IAVA management repo
rts
* Develop SOPs and Best Business Practices policy for JTFB Retina, Websense, Pat
ch Management, Proventia ISS-IPS, Source Fire etc.
* Assist IAM/Deputy IAM in quarterly IA classroom training and/or SharePoint dat
a on the JTF-Bravo Home Webpage - J6 Portal
* 4+ years experience administering, troubleshooting and confirmation management
of LAN/WAN data networks, network and Internet backbone & gateway, site-to-sit
e VPN's and associated processing systems to include email systems, firewalls &
gateways, DNS, remote access, Active Directory and file systems for the US milit
ary and various contractors. Research, analyze, monitor, and resolve server or d
ata network problems.
* Well versed in network security and intrusion detections, advanced devices and
SW specific to the DOD. CISCO IOS, CAT OS, configuration of Cisco routers and s
witches and server operations including installation, configuration, optimizatio
n and analyzing logs on UNIX OS.
* Working knowledge of computer platforms, applications, performance standards,
integrated development environments, and web-development tools. Train and mentor
government employees, military, and contractors in such technologies. Define re
quirements for large-scale systems.
* Delivered communications media and peripheral support including special LAN/WA
N telephone jacking, testing and labeling for new subscribers and MAC recipients
, for 800-person organization.
* Prepared exception to service reports to inform all users of planned network o
utages. Assisted in all web page, wireless (802.11b/g), software/hardware compat
ibility and operational requirements.
* Planned, recommended, and assisted Network Coordinators in the design of telec
ommunications systems. Created and/or modified voicemail boxes and call features
; installed telecommunications equipment and provided support for handsets, page
rs, cellular phones, voicemail and new/emerging telecommunications-related techn
ology; conducted electronic serial number (ESN) swaps for cellular phones.
* Prepared exception to service reports to inform all users of planned network o
utages. Assisted in all web page, wireless (802.11b/g), software/hardware compat
ibility and operational requirements.
* Configured, upgraded IOS, and installed Cisco 2950 and 6500 Switches. Monitore
d Network Ports for Security issues using Cisco Works identified by Information
Assurance Sniffer Software.
* Managed Cisco Call Manager - VOIP phone access for approximately 2,000 users.
Reported network vulnerabilities through Harris Stat and eEye Retina Network Sca
nner.
* Updated users with VLAN Membership Policy Server (VMPS) port security on Cisco
2950, 3550/6500 Layer 3 Switches. Maintained an in-depth working knowledge of D
HCP IP networking and Microsoft Active Directory.
* Oversight for Risk Assessment, the System Security Authorization Agreement (SS
AA), System Incident Reporting, Security Operating Procedures, Training and Awar
eness, and Disaster Recovery supporting more than 70,000 active users on CMS and
NMCI on a large Internet system.
* Maintained an organizational network ensuring connectivity for all network use
rs on all required networks. Acted as the interface between the US Army contract
over all systems and networks.
* Ensured Information Assurance Security compliance by detecting approximately ~
9 million spam messages, 1,200 unclassified, and nearly 20 classified intrusion
attempts and 60 viruses monthly.
* Maintained network and system software in multi-unit environment; performed ma
intenance and troubleshooting on PCs, laptops, software programs, printers, faxe
s, and copiers. Provided configuration, installation, and maintenance of MS Offi
ce, Microsoft Access programming or Visual Studio or Visual Basic (for most Micr
osoft Access Databases), Access 97, Windows 2000/XP, Order and Doc Tracking, Exc
hange Outlook 2K/2003, Adobe, and various printers. Remotely responded to 1,000
users (Tier II support) ensuring 100% operability.
* Coordinated special projects including network-related wiring plans and LAN/WA
N hardware/software purchases. Installed, supported, and maintained network serv
ers and appliances, user accounts, profiles, file sharing, access privileges, an
d performed daily server tape backups.
* Maintain the security of JTF-B network assets and ensure compliance with DOD s
ecurity directives and regulations.
POSITIONS HELD
* IASO and IA Systems Engineer, Harris Inc./Charter-Trading, Honduras: 2010-03-1
5 to present
* Senior IA Officer, Hewlett Packard-Electronic Data Systems, Sacramento, CA : 2
008-2010
* Network/Communications Systems Administrator, Lockheed Martin, Kuwait: 2006-20
07
* Desktop/ Network/ Information Assurance Administrator, ITT Systems, Camp Eggrs
(Kabul) and Bagram AB Afghanistan: 2005-2006
* Desktop/ Remote Help Desk Technician, Intelistaff Inc.: 2004
* Recruiting / Processing & Desktop Support Trainee, Maverick Transportation: 20
02-2004
* LAN/WAN Manager Assistant / PC Support Technician,Veterans Administration: 200
0-2002
* Manager (NCOIC), Medical Logistics and Total Quality Management, US Air Force,
1979-1999
EDUCATION, TRAINING & CERTIFICATIONS
* BS, Computer Systems Technology, Arkansas State University, 2004 (AA, 2002)
* DoD Information Assurance Awareness, 2009
* Completed courses in Computer Information Systems, University of Phoenix Onlin
e, 2004
* Cisco Certified Network Administrator (CCNA); CompTia Security+; CompTia A+; c
urrent working towards MCSA and CISSP.
SECURITY CLEARANCE
* Active DOD Secret Security Clearance
LANGUAGE (Listening, Speaking, Reading, Writing)
* English
STANDARD ADP KNOWLEDGE
* Word Processing: Advanced knowledge / / Spreadsheet: Advanced knowledge / Grap
hic Presentation: Advanced Knowledge / Database: Intermediate knowledge