TERRI EGELSTON

104 Euclid St
Middletown OH 45044
513-594-5962
tee2dfbc@westpost.net
OBJECTIVE
To obtain a long-term position as an Office/Customer Service Manager or Administ
rative Assistant that will utilize my organizational and interpersonal skills d
eveloped over the last twenty four years to a company's best advantage.
PROFESSIONAL EXPERIENCE
American Savings Bank, Middletown OH 1/2007
- 7/2010
Administrative Manager of Customer Service and Operations
* Managed the schedule of the Bank President/CEO and Executive Vice President/CF
O
* Fielded and pre-screened telephone calls and walk in customers
* Prioritized projects with attention to deadlines
* Delegated tasks to others as appropriate
* Stepped in to handle issues in their stead whenever appropriate
* Provided clerical support by handling all of their incoming and outgoing corre
spondence
* Managed and created reports and spreadsheets
* Prepared documents for signatures, created files, and maintained the integrity
of those files for their customers
* Greeted customers and created a welcoming and informative environment
* Created memorandums and letters with the use of correct spelling, grammar and
punctuation so that an air of professionalism was constantly maintained
* Managed the administrative staff for the company which included recruiting, hi
ring, mediations, performance evaluations, coaching, and terminations
* Was accountable for balancing all cash and checks going in and out of the faci
lity
* Successfully kept the offices adequately covered despite a reduction of 25% of
our work force with creative scheduling
* Arranged marketing events within the community to promote the company's presen
ce
* Planned activities and rewards for superior staff performance

First Financial Bank, N.A. 09/1986-10/2006

Assistant Vice President - Breiel Retail Banking Center 12/1999 - 10/2006
* Managed a twenty two person staff
* Maintained a consumer and commercial loan portfolio
* Was responsible to internal and external auditors for file integrity and all r
ecord keeping
* Supported Senior Management's focus on Client Connection - a program that was
designed to enhance cross selling efforts
* Was a participant in the Officer Call Program and continuously met my sales go
als
* Responsible for all cash and checks coming into and going out of the bank
* Successfully uncovered a teller embezzlement that resulted in the repayment of
$10,000
Branch Officer and Manager - Landen Retail Banking Center 6/1995
- 12/1999
* Managed a moderate size staff in all aspects of banking center operations
* Maintained a consumer and commercial loan portfolio
* Did all my own clerical work
* Increased deposits at that branch by 8% in the first year by focusing on custo
mer service
Account Representative - Downtown Middletown Banking Center 9/1986 - 6/19
95
* Began as Payroll Deductions Clerk handling six businesses
* Advanced to a New Account Representative six months later
* Opened new accounts - both business and personal - and worked alongside the Br
anch Manager to entice new business to the bank