A position in the field of informaiton technology (IT) utilizing extensive compu
ter knowledge, organizational abilities, strong people skills, and business expe rience. ____________________EDUCATION____________________ 2010 - B.S., Computer Science (In Progress) Morehouse College, Atlanta, Georgia Completed course work in operating systems development and programming languages , which has significantly contributed to my expertise in software development an d troubleshooting. Additional course work toward a Electrical Engineering degree. Contributed to the university and surrounding community with activities through AUC Japan Studies Club organization ____________________SUMMARY____________________ Computer Science/Information Technology Experienced IT professional with expertise in Windows-based environments, networ king and TCP/IP. Outstanding customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team an d individual success. Office Management/Customer Service Office assistant and customer service professional with more than 1 1/2 years ex perience. Strong attention to detail and demonstrated success in working with cu stomer orders, numbers, research, shipping and receiving. Outstanding attendance record. Honest and dependable. General Recent graduate with independent work habits, an analytical mindset, and the ver satility to resolve multifaceted issues despite the challenges of changing prior ities, imminent deadlines, and differing team agendas. Characterized throughout employment and academic life as a self-starter; an individual committed to deliv ering solutions and possessing the ability to apply complex technologies that tr anslate business needs into a practical reality. ____________________SKILLS____________________ * Help Desk Management, Network Setup And Administration * Preventive Maintenance, Network Plus TCP/IP * Desktop, Laptop, And Printer Maintenance and Repair, Wireless Networking Windows 2000/XP/Vista/7 ____________________PROFESSIONAL EXPERIENCE____________________ 2009 to Present - Front Desk/IT Support/Misc Atlanta Tire Depot, Atlanta, Ga * Installed operating systems and applications and conducted technical training demonstrations * Assisted financial and office personnel with hardware and software problems, p rovided troubleshooting, and owned desktop and network issues to resolution * Researched and resolved problems on workstations and LAN, including IP resolut ion, cabling problems, and peripheral malfunctions * Oversaw initial system analysis, assessing needs and resolving any issues rela ted to various application design and development; provided design and implement ation of LANS/WANs, Fileservers and Workstations * Provided client training relative to point of sale (POS) software * Advised customers on purchases * Provided exceptional customer service and support * Counted cash; and reconciled charge sales and cash receipts with total sales t o verify accuracy of transactions * Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing rep orts 2008 to 2009 - Student Computer Consultant Morehouse College, Atlanta, Ga * Performed troubleshooting of personal computers and peripheral equipment for s tudents and faculty, identifying problems and providing solutions * Helped introduce streamlined student check-in and repair procedures. Contribut ed considerable data to knowledge base. * Earned a reputation as a valuable and cooperative coworker by: being fair, hon est, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations * Actively tracked and followed up on trouble tickets, reducing average response time from 1-2 days to 3-4 hours. * Built, maintained, and repaired computer systems to improve speed, reliability , and efficiency of operation. * Developed and implemented desktop computing and networking standards and proce dures to simplify network environment and troubleshooting. 2007 to 2008 - Maintenance/Repair Manager GCS Barcode Solutions, Decatur, Ga * Provided maintenance for barcode label printers and scanner in a highly active warehouse environment. Also responsible for coordinating with IT depatment on i nstallation/replacement of networked barcode equipment. * As part of a $80,000 development contract, developed an extensive preventive m aintenance program for client company, including spare inventory and scrap equip ment management systems and toner recycling services. * Skills developed include project management, action planning, inventory manage ment and tracking, and network sharing.