Catherine Sutton

OBJECTIVE
To gain a career in the Retail Industry concentrating on Design and Planning. Go
al-setter and strategic planner with the desire to succeed.
EXPERIENCE
Home Stager and Interior Designer
January 2009 to Present
Southern Stagings & Design, Charlotte, NC
Planned, designed and furnished interior and exterior rooms of residential homes
.
Created spaces to enhance the look and feel of homes that are on market to sell.
Estimated material requirements and costs, and presented project to client for a
pproval.
Advised client on interior design factors such as space planning, layout and uti
lization of furnishings or equipment, and color coordination.
Designed, and purchased furnishings, art works, and accessories.
Subcontracted fabrication, installation, and arrangement of carpeting, hard wood
s, accessories, paint and wall coverings, art work, furniture, and related items
.
Oversaw entire projects from beginning to end and ensured clients awareness and
happiness with every step involved.

Strategic Agent Sales Manager

March 2007 to September 2008
PAETEC Communications, Charlotte, NC
Searched and qualified potential Agents to become consistent revenue producers f
or PAETEC.
Consistently sold $5k to $8 a month.
Responsible for selling voice and data services to Agents in the field. Sold mul
tiple MPLS deals through the
Agents.
Managed Agent accounts via voice calls, emails and face-to-face visits.
Educated Agents regarding PAETEC products, processes and procedures.
Worked with Agents to provide complete and accurate job/contract package to the
customer.
Created customized solutions for agents/customers based on a telecommunications,
data and internet needs analysis.
Prepared profitability worksheets and obtain appropriate approvals.
Participated in weekly sales meetings and training meetings.
Created amendments for customer contracts when changes occured.
Attended vendor product training and on-line webinars when offered.

Vendor Manager
November 2004 to February 2007
PAETEC Communications, Charlotte, NC
Completed contract with Teleglobe, one of our International Providers, for a mon
thly savings of $28k.
Negotiated price reduction for Toll Free services with Level 3. Monthly savings
was $68k.
Saved $33k a month by renegotiating 1+ rates with Global Crossing.
Developed and maintained relationships with both internal working associates and
external vendor account teams.
Accumulated and comprehended information for telecom services (voice and data),
vendor network information, pricing structures and internal vendor processes.
Responsible for dissemination of vendor information to the appropriate departmen
ts.
Understood and interpreted complex legal documents and their impact on the compa
ny.
Created amendments to existing contracts for cost saving purposes.
Prepared quarterly scorecards and held quarterly scorecard review meetings with
our outside vendor partners to discuss performance, identified areas where perfo
rmance does not comply with contract obligations and pointed out where process/p
rocedures could be improved.
Developed and managed different types of cost savings analyses and tracking repo
rts.
Tracked vendor network/service outages against service level agreements to possi
bly gain outage or non-performance credits.

Project Manager
November 2000 to October 2004
PAETEC Communications, Charlotte, NC
Managed and coordinated the entire end-to-end lifecycle of critical Engineering
projects.
Oversaw turning up some of our switch sites. Ft Myers, Norfolk, West Palm.
Implemented bringing on huge customers to our network such as Southern Linc and
UPMC. This included everything from 911 service to a Disaster Recovery Plan.
Developed and oversaw major milestones in project objectives.
Accomplished project deliverables in a timely and efficient manner.
Maintained project plans and project documentation to include (but not limited t
o): project schedule meeting agenda and minutes, action items, project status an
d associated reporting.
Identified, documented, mitigated and tracked project risks and issues that may
have impacted project goals and deliverables.
Facilitated cross-functional meetings and effectively worked with project team m
embers for planning, risk analysis and project gaps.
Created project reference materials, project release notes, and reference materi
als.
Network Planning Analyst
August 1999 to October 2000
PAETEC Communications, Charlotte, NC
Oversaw maintenance of existing network elements in addition to designing the gr
owth of the network infrastructure.
Monitored network capacity and employed augments when necessary.
Obtained least cost pricing and optimum diversity options for network augmentati
ons and new voice/data backbone orders such as DS3, OC3, OC12, OC48, etc. This a
lso included the final vendor selection.
Interfaced with Vendor Sales Representatives.
Processed reports associated with network management and utilized these reports
to manage network efficiencies.
Reconciled the active channels on network facilities with Circuit Design Departm
ent , Operations Technicians and outside vendors to ensure most optimal usage.
Maintained and updated cost models to facilitate the ordering of DS1 circuits.
Conducted regroom analyses and provided pertinent data to initiate projects for
valuable cost savings for the company.
Completed pricing requests for DS1/DS3/OC/Metro Ethernet facilities for Marketin
g and Sales Organizations.
Provisioner
May 1998 to August 1999
WorldCom, Inc., Chesterfield, MO
Prepared and transmitted ASR's to the appropriate outside vendors for circuits w
ithin the internal timeframe established by WorldCom.
Reviewed FOC's and DLR's provided by vendors for conformity on WorldCom's ASRs.
Monitored due dates and progress of orders on a daily basis to ensure orders wer
e not put in jeopardy due to invalid information or trouble with install dates.
Followed up on orders outside carriers/vendors by initiating the appropriate deg
ree of escalation on orders in risk of missing scheduled due dates.
Communicated any uncovered issues with internal and external customers.
Interacted with customers to gather information and coordinated testing/acceptan
ce dates to turn up customer facilities.

EDUCATION
Haverhill Institute of Home Staging & Design, 2010
Toronto
Certification Home Staging and Interior Design
The Interior Design Institute, 2010
San Francisco, CA Interior Design
College of Charleston, 1995
Charleston, SC
Bachelor of Arts Corporate Communications with a minor in Business
PERSONAL
Telecom Project Manager Certification - BICSI
Former Vice President of Homeowners Association - Henderson Properties
Active Member of School PTA Program
Member of Business Leaders of Charlotte.
REFERENCES
Available upon request.