Mary Denise Pollock

2365 Orlando Rd. Big Pine Key, Fl 33043

305 872-9882 (home) 305 395-0423 (cell)
Social Security Number: 264 19 4638 Citizenship: USA
I have respected communication, negotiating and decision making skills. I am co
mputer literate and well organized with daily tasks and timelines. I have exper
ience problem solving and providing excellent customer service
I will be an asset and contributing team member of your establishment.
Employment Experience:
CVS Pharmacy Dates Employed: 08/2010 a" current
Overseas Highway
Salary: $23,000
Big Pine Key, Fl 33043
Hours per week: 32-38
Customer Service - Photo Technician
Responsible for customer service, photo processing and register transactions. P
roviding excellent customer relations to encourage return business. Charged wit
h implementation of product display plans and sales programs.
(Store Manager: Glenda Rodriguez
Photo Supervisor: Teresa Boski) (305) 872-3797
Employment verification through Corporate Office- Rhode Island
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AAA Cooper Transportation
Dates Employed: 06/2005 - 07/2009--Laid Off
30337 Overseas Hwy
Salary: $26,000
PO Box 430993
Hours per week: 40
Big Pine Key, Fl 33043
Administrative -Operations Clerk
Handled customer requests for price quotes, billing, tracking, damage claims and
all other freight requirements. Created and processed cash and payroll reports
. Utilized 12-15 computer programs needed for daily activities. Provided person
al, telephone, and written correspondence for customers when required. Managed
the office in the absence of the Terminal Manager.
(Terminal Manager: Bert Sise Phone 305 872-3167)
Employment verification through General Office- Dothan Alabama
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Jigs Bait and Tackle, Inc.
Dates Employed: 09/1994-06/2005
30321 Overseas Highway Salary: $25,000
PO Box 431752 Hours per week: 20-25
Big Pine Key, Fl 33043
Sales, Administrative, AP, AR
Process customer purchases and ordered stock. Maintain inventory and records fo
r same. Manage accounts payable and receivable and provide input for payroll fo
r four employees. Balance bank account and prepare bank transactions. Utilize
computer accounting software for reports and tracking purposes. Data input for
taxes using Quicken software.
(Supervisor: Don Pollock. Phone 305 872-1040)
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Bell Atlantic Dates Employed: 06/1989-09/1994
Colesville Rd. Salary: $67,000
Silver Springs, Md.
Hours per week: 37.5
Data Specialist, Integrated Switched Data Network Staff Manager (ISDN)
Responsible for product selection, definition and pricing. Provided translation
of Tariff requirements to meet legal obligations and the product legal uses req
uiring technical translation and writing skills. ISDN Product Management, Staff
position held until Specialist ISDN position was taken. New position provided
client interface during installation and programming of ISDN System. Assisted i
n developing training documentation for client and internal training for Switche
d Data applications.
(Supervisor: Paula Menzer. Phone unknown, retired)
Bell Atlantic
Dates Employed: 12/1985-09/1989
1325 G St. NW
Salary $58,000
Washington DC 20005
Hours per week 37.5
Supervisor, Marketing Sales- Large Business Division
Supervised six Communication Representatives, nine Service Representatives and o
ne Clerk. Provided support and training for these positions. Group was responsi
ble for delivering service to the largest accounts in the Washington D.C. area.
Accounts included all hospitals, all universities, all legal offices, most emba
ssies, and portions of the local Washington D.C. Government. This group was res
ponsible for all service orders received directly from the client or Sales Manag
ement Team. Team was responsible for the level of service received and the sat
isfaction of the client with service and billing. Our team earned top servicing
and sales awards for three of four years. Promotions were delivered to three C
ommunications Representatives and four Service Representatives. It was part of
my responsibility to develop personnel and provide guidance for career developme
nt.
(Supervisor: Nancy Starr Phone unknown, retired)
Dates employed: 07/1982-08/1985
Salary: $37,000
Hours per week: 37.5
Communications Representative
Worked in direct client contact position for large businesses in Washington D.C.
Responsible for service changes, new installations, recommendations and trans
lation of needs into a finite order. All billing issues were handled from this
position. Sales for systems under 300 line capacity were also handled from this
position, meeting both voice and data requirements.
(Supervisor: Ken Dauses Phone unknown, retired)
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Navy NCO Club Dates Employed: 09/1979-06/1982
Buxton Navy Base Salary: $25,000
Buxton, NC Hours per week: 30
Bartender
Bar and food preparation for members on a daily basis. Planned and prepared for
any special events. Handled inventory, ordering, cash/credit transactions and
register reconciliation.
(Supervisor: Dave Hansing Phone unknown, Base closed)
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Chesapeake and Potomac Telephone Co Dates Employed: 07/1973-06/1979
1325 G St. NW
Hours per week: 37.5
Washington, D.C.
Salary: $35,000
Service Representative and Communications Representative
Duties equivalent to those described in position held with Bell Atlantic. Chesa
peake and Potomac Telephone Company was restricted from providing some services
due to the separation of local and long distance providers. (AT&T vs MCI anti-t
rust settlement.)
Education:
Bowie Sr. High graduated 1971
Prince Georges Community College 34 semester hours completed
Valuable training was provided by Bell Atlantic in many fields. Management, Sup
ervisory skills, Presentation skills, Technical training specific to the product
(such as data transport) and communications skills were all covered in ain hous
e traininga.