LAURA B.

JACOBSEN
20101 Lynn Drive
Prior Lake, MN 55372
Email: ljf08310@westpost.net
612-750-3945

QUALIFICATION HIGHLIGHTS:
* Diverse 15 years of experience: six years project management/business analysi
s, five years technical writing, and four years instructional design; as well as
instructor-led training
* Masters in Project Management/Associates in Business Analysis (complete 01/11)
* Experienced analyzing and managing simultaneous projects for change management
: regulatory, eLearning, ERP, documentation, and quality assurance; as well as
for product and proposal development
* Experienced writing and designing: eLearning, instructor-led, eBrief, learnin
g assessment, soft skills, hardcopy, and train-the-trainer
* Worked in 29 industries for several highly successful and innovative companies
including: Cardinal Health, Cardiac Pacemakers, Amplifon, 3M, Pepsi Cola, Xcel
Energy, Xerox, and Comcast
EXPERIENCE SUMMARY -
CONTRACT POSITIONS FROM SEPTEMBER 1989 TO PRESENT:
Project Management/Business Analysis:
* Regulatory - ISO compliance and Disaster Recovery Plan - The Clifton Group, FD
A-oven batch processing - EMP, compliance planning - 3M-Government R&D Contracts
& 3M Metal Matrix Composites
* Business process improvements - analysis, consulting and training in Project M
anagement process - Fredrickson Communications, re-engineering custom ERP softwa
re; web-site user-interface redesign; email program migration and training; ITIL
archiving; telecommunications analysis and procurement; and services and equipm
ent analysis and procurement for new data center - The Clifton Group
* ELearning development - new employee training - International Trucking & 7-Ele
ven
* Company move - managed technical and telecommunications portions - The Clifton
Group
* Government R&D proposals - multi-chip module flex laminate, pressure sensitive
adhesives, ground water remediation, volatile organic compounds, decorative air
craft films, and research and development history - 3M-Government R&D Contracts,
metal matrix composites - 3M-Metal Matrix Composites
* Nonprofit sector - strategic planning, staffing, and training - Religious orga
nizations
Technical Writing:
* Regulatory - ISO9000 storm water pollution - Montgomery Watson American, ISO D
isaster Recovery Plan - The Clifton Group, ISO and FDA compliance planning - 3M-
Government R&D Contracts & 3M Metal Matrix Composites, FDA-silicone breast impla
nts - EMP
* ELearning - screen text and audio scripting for new employee training - Comcas
t, 7-Eleven, Pepsi Cola, International Trucking, & Xcel Energy
* Financial investment application (ERP) - order management - The Clifton Group
* Medical software & hardware - cardiac implants - Cardiac Pacemakers, implantab
le transmitters - Data Sciences Int'l., growth hormone therapy - Cardinal Health
* Computer software & hardware - email training - The Clifton Group, printing &
publishing - Xerox, bitmaps & high-end graphics - Management Graphics
* Manufacturing software & hardware - exercise equipment - NordicTrack, plastic
card making & embossing - Data Card, heating & cooling - Honeywell
* Medical Product standards - particulate membrane & DNA separation - 3M-New Pro
ducts
Instructional Design:
* Blended learning - change management - Comcast
* ELearning - enterprise applications for new employee training - International
Trucking, & 7-Eleven, business intelligence - Pepsi Cola, safety training - Xcel
Energy
* Soft skills - eLearning for mental health therapists - Behavioral Therapy Rese
arch (BTRI)
* Medical software & hardware - cardiac implants - Cardiac Pacemakers, implantab
le transmitters - Data Sciences Int'l., growth hormone therapy - Cardinal Health
* Manufacturing software & hardware - plastic card making & embossing - Data Car
d
Instructor-led Training:
* Authored/instructed - growth hormone therapy software - Cardinal Health
* Instructed - page layout - 3M, computer & software basics - Lakewood Community
College
WORK HISTORY OF SELECT CONTRACT POSITIONS FROM 15 YEARS EXPERIENCE:
Comcast Instructional Designer/Writer
Analyzed training needs for change management, designed and developed blended tr
aining solutions for 10 courses including: eLearning, storyboards, and scripts (
both on-screen and audio), Confirmation of Learnings, eBriefs, Coach Guides, and
Learner Guides. Courses in: project management, cable theory, emergency respo
nse, troubleshooting process, troubleshooting software, and product provisioning
.
The Clifton Group Project Manager/Business Analyst
Four month contract extended to 15
Analyzed and modeled business processes and software, wrote use cases, and manag
ed change management projects. Developed project plans and managed schedules, r
esources, procurement, vendor relations, issue tracking, progress tracking, comm
unications, quality, risk and reporting. Projects were in: re-engineering cus
tom ERP software (code partially developed off-shore), ISO compliance, disaster
recovery, web-site user-interface redesign and updating, email program migration
and training, data archiving, new data center and technical portions of company
move. Wrote scripts for User Acceptance Testing. Documented Disaster Recovery
Plan. Hired and managed two assistants. Analyzed requirements and managed acq
uisition, installation and training of new phone system, voice and data equipmen
t and services for new data center, and hardware for new facility.
Fredrickson Communications Business Analyst/Project Manager
Analyzed project management system, made recommendations for change management,
and trained Jr. Project Manager.
International Trucking Project Manager/Business Analyst/Inst. Designer
Analyzed business processes and training requirements. Designed and managed eLe
arning training development. Management duties: point-of-contact for stakehold
ers; defining tasks and milestones; reporting progress; forecasting; and managin
g creative team. Analyst and design duties: analyzing business process changes
; defining learning objectives, and user interface; coordinating and testing for
Quality Assurance; and writing test scenarios, screen text, and narration scrip
ts.
7-Eleven Project Manager/Business Analyst/Instructional Designer
Modeled business processes and systems requirements. Designed and managed three
simultaneous eLearning employee training courses. Start-to-finish management d
uties included: conducting meetings; writing the statement of work; primary cli
ent contact; defining tasks and milestones; estimating time and cost; reporting
progress; tracking budget; forecasting; negotiating project re-scoping; managing
creative team; and hiring additional resources. Instructional design duties in
cluded: analyzing job tasks; recommending improvements; writing use cases, defi
ning learning objectives; designing prototypes, course architecture, and user in
terface; developing storyboards; and writing test questions, screen text, and na
rration scripts.
BTRI Business Analyst/Instructional Designer
Analyzed and consulted on training requirements to address industry changes in b
ehavioral therapy. Consulted on instructional and user interface design for eLe
arning training development. Documented strategic and project planning; as well
as Statement of Work. Instructional design duties included: analyzing job tas
ks and available resources; defining learning objectives; and designing user int
erface.
EMP Business Analyst/Writer
Analyzed FDA compliance requirements for an oven batching process for silicone b
reast implants and wrote required documentation.
3M, Government R&D Contracts Business Analyst/Project Manager/Writer
Managed proposal development process for research teams in multiple technologies
(three medical). Projects included: interpreting Request for Proposal; planni
ng and documenting regulatory compliance; creating and updating schedule; work a
ssignments; developing themes; writing portions and editing proposals. Coordina
ted compiling budgeting information and conducted meetings and reviews.
3M, Metal Matrix Composites Business Analyst/Project Manager/Writer
Managed proposal development process for research team in multi-chip module flex
laminate technology (medical applications). Included interpreting Request for
Proposal; planning and documenting regulatory compliance; creating schedule; wor
k assignments; establishing themes, and technical writing.
Cardiac Pacemakers Instructional Designer/Writer
Analyzed requirements, designed instruction, and wrote training materials for ca
rdiac pacemakers.
Cardinal Health Instructional Designer/Writer/Trainer
Analyzed training needs, and established requirements and instructional design f
or Student Training manual, Facilitator's guide and Quick Reference materials.
Researched, wrote and edited documentation. Instructed three day "Train the Tra
iner" seminar in San Francisco, CA.
COMPUTER SKILLS:
Project Access Camtasia CaptivateSQL
Creative Manager Excel Photoshop Articulate HTML
Outlook Visio Soundbooth OnDemand XML
Word UML PowerPoint Flash
EDUCATION:
Masters in Project Management, Auburn University
Associates in Business Analysis, Auburn University (complete 01/11)
Certified OnDemand ELearning Developer
Certified Captivate Developer
Business Management, University of Minnesota
General, Lakewood and Normandale Community Colleges