Russell Gray

777 McKinney Dr
Macon, GA 31210
478-258-1069
478-227-4748
rgf55f7a@westpost.net
Objective
I am seeking a challenging position with growth opportunities and the ability to
grow my skill set while working in a productive team environment. I feel that m
y experience and knowledge will be an asset.
Experience
2003-Current
GEICO Macon, GA
Special Investigations Unit 2005-2010
I am responsible for Analysis of intelligence data from various industry source
s, news media, GEICO databases and external insurance databases in both a reacti
ve and proactive process to identify, detect, and deter insurance fraud. I am re
sponsible for direct support of Field Investigators and adjusters with software
and hardware problem solving, database research and software recovery and conver
sion. I am responsible for producing reports and assessments for management whic
h are included into internal databases
I am the Administrator and responsible for development and maintenance of inter
nal databases and the regional SIU Sharepoint (website). The Sharepoint (website
) allows for faster dissemination of information to personnel and for use as a c
entralized location for forms and necessary documents.
I am highly skilled in all Microsoft Office products, and a multitude of off th
e shelf and proprietary software. I have extensive experience in network and co
mputer hardware use, implementation, trouble shooting and repair.
I have worked cases that have had both local and federal law enforcement involv
ement and I work well with various agencies.
I have developed link analysis and presentations for internal use and for prese
ntation to federal law enforcement and the NICB
I have maintained a constant schedule of education and training including but n
ot limited to:
Lean Six Sigma Yellow Belt
NICB Insurance Analyst Course 2009
Completion of i2 Analysts Notebook training 2007, 2008, and 2009
I have taught myself numerous software programs without formal training includi
ng but not limited to:
ESRI Business Map GIS, i2 Analyst Suite, SAS, SQL, Memex, System and Network Ad
ministration, Main frame and remote access capability
Mitchell Medical Smart Reports Bill Review
Intellex Video software - a proprietary security surveillance software using fr
ame capture cameras
Crash Zone 8.5.3 Accident recreation software
I also perform video and audio conversion programs from multiple different form
ats handled by external vendors, attorneys and internal proprietary programs. I
am able to convert most audio and video files including cell phone video and aud
io for playback on any computer system
I developed several training guides to teach non computer literate field person
nel how to increase their computer skills and productivity and have provided tim
ely software support via remote connection
Claims Service Representative
Direct claims handler within the call center. Received and maintained 100's of
files per month. Maintained above average rating and received top section honors
(Top Dawg) for call time, file handling, and customer interaction.
Worked with the software development team on new version of claims software
Worked as a tester on new systems and new implementations of claims related sof
tware.
As a Claims Representative level II, I also worked with the Internet team, soft
ware testing team and maintained my numbers as a CSRII and was awarded a Top Daw
g for outstanding numbers.

1997-2003 Gray Systems Medical Software

Macon, GA
Owner
Installation of computer networks, cabling, wiring, medical software and phone
lines and PBX for medical offices.
Managed over 50 clients and maintained their databases, provided software train
ing and hardware support.
Implemented training for new employees and organized work areas to improve prod
uctivity.
Contracted as a Dell Systems technician through Banc Tec Corporation. Fully tra
ined on servers, desktops, and laptops for all major brands. Obtained certificat
ion as a DCSE (Dell Certified Systems Engineer) on servers, laptops, desktops an
d peripherals.
Established electronic claims remittal programs which increased profitability a
nd reduced time between submission of claim and payment.
1995-1997 BlueBird Body Com
pany FT Valley, GA
Account Manager Arcon Fastener and Endries International
Handled the majority of the fasteners used to build various types of buses.
Developed and implemented an inventory system that reduced inventory overages a
nd moved delivery to just in time. This system reduced cost and eliminated exces
s inventory.
Handled accounts in Canada, Mexico, the United States and all overseas accounts
.
Learned vehicle construction, metal fatigue, metal stress, and corrosion proper
ties of metals and coatings.
Was involved in all aspects of vehicle construction from initial delivery of ra
w metal to finished product.
1992-1995 Restaurant Management Valdosta and Macon, GA and Auburn, A
L
Manager
Restaurant management for Waffle House, Hardees and Applebee's
Managed full service and 24 hour restaurants, payroll, and food cost.
1994 set the record for highest sales at that time in a Waffle House.
While working for Waffle House, was given a store with many problems and was ab
le to turn the store around and bring it from the bottom of the comparison chart
to number 2. The store advanced 30 places out of 42 restaurants.

1988-1992 United States Army

GA, HI, CA, MO, TX
Military Intelligence Analyst
Electronic warfare signals intercept and cryptographic specialist. 703d MI Brig
ade 732nd MI Battalion HHQ
Airborne
Top Secret Security Clearance SCI
Education
1990-1991 US Army computer systems and UNIX programming
1988-1989 US Air Force Cryptographic Analysis Program
Electronic Warfare Signals Intercept Program
1982-1987 Georgia Southern University Statesboro
, GA
Bachelors of Science in Psychology

Interests
Reading, carpentry, computers, networking, photography, kayaking, automobile res
toration, and cycling
Professional Organizations
IASIU International Association of Special Investigation Units
IACA International Association of Crime Analysts
IAATI International Association of Automobile Theft Investigators